PM202 Human Resources Management Spring 2017 Coursework Brief Handout: 16th February 2017 Deadline for Submission: 2pm, 2017 Submit this coursework through the Student Portal with a Turn-it-in Report Word Limit: 2000 words (Plus or minus 10%) Learning outcomes assessed:  Demonstrate an understanding of the scope, significance and legal framework of HRM in business organisations.  Critically examine the factors affecting human motivation in business organisations and how motivation affects standards of performance.  Analyse the causes of conflict and alienation at work and evaluate the methods of their resolution. This coursework is worth 50% of the total marks for this module. Coursework Instructions Please read carefully • Carefully read the module handbook, the marking criteria and the grade descriptors. Academic Misconduct You are responsible for ensuring you understand the policy and regulations about academic misconduct. You must: • Complete this work alone except where required or allowed by this assignment briefing paper and ensure it has not been written or composed by or with the assistance of any other person. • Make sure all sentences or passages quoted from other people’s work in this assignment (with or without trivial changes) are in quotation marks, and are specifically acknowledged by reference to the author, work and page.   Blank Background Please read the Frishco Case Study for an example of a successful organisation that has been able to increase employee engagement through the implementation of various strategies. Assignment Questions Question 1 Critically discuss the ways in which organisations could implement strategies that would increase their employees’ engagement. Your answers should provide examples of best practice from relevant industries and professional bodies such as the Chartered Insitute Personnel and Development (CIPD). (50 Marks) Question 2 Critically discuss how conflict can arise when implementing the strategies that you have identified in question one. In your answers, you should outline ways in which conflict could be avoided or reduced. Relevant examples must be provided to support arguments. (50 Marks) NB: Your answers to Questions 1 and 2 does not have to be directly related to the Frischo Case Study. The case study is intended to serve as a guide and starting point for your research. Task Layout (for guidance only) Front Cover –ID number, Subject, and Topic. NO NAME SHOULD BE INCLUDED! Table of Content (Not included in the total word count) Introduction (200 words) Question 1- (800 words) Question 2- (800 words) Conclusion (200 words) Bibliography (Not included in the total word count) End of Assignment Brief Criteria Marks allocation Marks Total Knowledge Knowledge and understanding the topic in the areas of Human Resources management Employee engagement, and its challenges in relation to managing conflict within organisations. Application of relevant theories and models. 40% Cognitive/Analysis Critical analysis of issues. Logically developed an argument. Organisation and communication of ideas and evidence 35% Skills Report outline and presentation. Research Format. 25% Marking Criteria GSM LONDON GENERIC ASSESSMENT MARKING CRITERIA LEVEL 5 Level 5 reflects continuing development from Level 4. At this level students are not fully autonomous but are able to take responsibility for their own learning with some direction. Students are expected to locate an increasingly detailed theoretical knowledge of the discipline within a more general intellectual context, and to demonstrate this through forms of expression which go beyond the merely descriptive or imitative. Students are expected to demonstrate analytical competence in terms both of problem identification and resolution, and to develop their skill sets as required. These criteria are designed to be a reference point for assessment criteria in all subjects. Where the generic criteria are deemed to be sufficient, they can be used directly for assessing students' learning. KNOWLED GE & UNDERSTA NDING INTELLECTU AL & COGNITIVE SKILLS Graduate Skills: transferable, employability, practical and academic skills Factual and conceptual knowledge and understandi ng; use of class materials; independen t reading Critical thinking; conceptualisa tion; creativity; synthesis, analysis and evaluation; application; problem solving and research/inve stigation Written, oral and presentation skills; interpersonal, group and teamwork skills; leadership skills; numeracy; digital skills; practical, professional and academic skills (including referencing/presentat ion MARK ING BAND CLASSIFIC ATION WEIGHTED AT 40% WEIGHTED AT 35% WEIGHTED AT 25% 86 - 100% FIRST (1ST) Includes all required factual content, accurately Well developed, highly relevant, reasoned introduction Within word count or presentation time. and succinctly summarised. and conclusions, demonstrating some originality. Includes relevant factual content only. Clearly and logically structured material, showing excellent understanding of the discipline. Accurate spelling, grammar, punctuation, paragraphing. Systematic, accurate identification of relevant concepts, theories and/or principles, appropriate to this level. Information or data selected from a very good range of highly relevant, current primary and secondary sources, and categorised, analysed or evaluated using relevant, methods or techniques. Professional, fluent writing style, appropriate to the assignment OR professional, engaging, confident, audibleandwellpacedpr esentation. Excellent use of technical vocabulary, where appropriate. Exceptional understandin g of factual and conceptual material, relative to this level, including some understandin g of the limits to knowledge in this area. Well developed, coherent arguments, systematically referencing primary and secondary literature, with clear rationale for choices. Professional visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are accurate, clearly set out, with precise explanations. Excellent integration of theory and practice, for this level, using appropriate Correct and systematic use of academic conventions, references and bibliography. conceptual frameworks. Independent, wideranging, relevant reading and research, from authoritative primary and secondary sources, appropriate to this level. Excellent application of numerical and statistical methods to defined problems. Outstanding, consistent, flexible delivery of group work obligations, for this level. Accepts responsibility and ameliorates conflict. Undertakes complex tasks. Substantiated, highly relevant recommendati ons. Excellent awareness of ethical issues, where relevant. Excellent,wellarticulate dreflectionon own strengths and weaknesses in relation to defined professional and practical skills at this level. Identifies required actions. 70 - 85% FIRST (1ST) Includes all required factual content, accurately summarised. Well developed, relevant, reasoned introduction and conclusions, demonstrating some originality. Within word count or presentation time. Includes relevant factual content only. Clear and logically structured material, showing very good understanding of the discipline. Accurate spelling, grammar, punctuation, paragraphing. Accurate identification of relevant concepts, theories and/or Information or data selected from a good range of relevant, current primary Professional writing style, appropriate to the assignment OR engaging, confident, audibleandwellpacedpr esentation. Very good principles, with evidence of a systematic approach, appropriate to this level. and secondary literature, and categorised, analysed or evaluated using relevant, methods or techniques. use of technical vocabulary, where appropriate. Excellent understandin g of factual and conceptual material, relative to this level, including some understandin g of the limits to knowledge in this area. Coherent arguments, systematically referencing primary and secondary sources, with clear rationale for choices. Professional visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are accurate, clearly set out, with very good explanations. Very good integration of theory and practice, for this level, using appropriate conceptual frameworks. Correct use of academic conventions, references and bibliography. Independent, relevant reading and research, from authoritative primary and secondary sources, appropriate to this level. Very good application of numerical and statistical methods to defined problems. Very good, consistent, flexible delivery of group work obligations, for this level. Accepts responsibility and ameliorates conflict. Undertakes complex tasks. Substantiated relevant recommendati ons. Very good awareness of ethical issues, where relevant. Verygood,wellarticulate dreflectionon own strengths and weaknesses in relation to defined professional and practical skills at this level. Identifies required actions. 60 - 69% UPPER SECOND (2:1) Includes most required factual content, mostly accurately summarised. Relevant and valid introduction and conclusions. Within word count or presentation time. Includes relevant factual content only. Clearly structured material, with some gaps in logic, but demonstrates understanding of the discipline. Mostly accurate spelling, grammar, punctuation, paragraphing. Mainly accurate identification of relevant concepts, theories and/or principles, appropriate to this level. Information or data selected from mainly relevant primary and secondary sources, and categorised, analysed or evaluated using relevant methods or techniques but with minor gaps or misunderstandi ngs. Mainly fluent writing style, appropriate to the assignment OR mainly engaging, audibleandwellpacedpr esentation. Good use of technical vocabulary, where appropriate. Very good understandin g of factual and conceptual material, relative to this level, showing some appreciation of the limits of knowledge Mostly coherent arguments, with some perceptive points, referencing well selected primary and secondary literature. Mostly professional visual presentation, including font, spacing, margins, headings, graphics, images and appendices. in this area. Calculations are mainly accurate, clearly set out, with good explanations. Good integration of theory and practice, for this level, using appropriate conceptual frameworks. Mostly correct use of academic conventions, references and bibliography. Independent reading and research from a range of mostly authoritative primary and secondary sources, appropriate to this level. Mainly good application of numerical and statistical methods to defined problems, with some gaps, errors or misunderstandi ngs. Consistent delivery of group work obligations, for this level. Some ability to accept responsibility and modify responses. Undertakes nonroutine tasks. Some relevant recommendati ons. Satisfactory awareness of ethical issues, where relevant. Clear reflection on own strengths and weaknesses in relation to defined professional and practical skills. Partial identification of required actions. 50 - 59% LOWER SECOND (2:2) Includes essential required factual content, but with some gaps or misundersta ndings. Satisfactory introduction and conclusions. Within 10% of word count or presentation time. Includes some irrelevant factual content. Mostly clearly structured material, with some gaps in logic. Some mistakes in spelling, grammar, punctuation, paragraphing. Adequate identification of relevant concepts, theories and/or principles, Information or data selected from mainly secondary sources, and categorised, analysed or Writing style is appropriate but not always fluent OR a presentation that is not always engaging, audibleorwellpaced. Some use of technical appropriate to this level. evaluated using mostly relevant methods or techniques but with gaps or misunderstandi ngs. vocabulary, where appropriate. Satisfactory understandin g of factual and conceptual material, relative to this level, showing basic appreciation of the limits of knowledge in this area. Satisfactory arguments, referencing mostly secondary literature. Appropriate visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations may have some inaccuracies, or issues relating to set out and explanation. An adequate attempt to relate theory to practice, for this level. Inconsistent use of academic conventions, references and bibliography. Adequate independent reading and research from mostly secondary sources, appropriate to this level. Adequate application of numerical and statistical methods to defined problems, with some gaps or errors. Inconsistent delivery of group work obligations, for this level. Some awareness of responsibility and options. Basic recommendati ons. Satisfactory awareness of ethical issues, where relevant. Some evaluation of own strengths and weaknesses in relation to defined professional and practical skills. Limited identification of required actions. 40 - 49% THIRD (3RD) Includes limited Basic introduction Within 10% of word count or presentation required factual content, with many gaps or inaccuracies. and conclusions. time. Includes considerable irrelevant factual content. Unevenly structured material, with many gaps in logic. Frequent mistakes in spelling, grammar, punctuation, paragraphing. Some identification of relevant concepts, theories and/or principles, appropriate to this level. Information or data selected from secondary sources, and poorly categorised, analysed or evaluated using inappropriate methods or techniques. Awkward or inappropriate writing style OR a presentation that is not engaging, audibleorwellpaced. Does not use technical vocabulary, where appropriate. Basic understandin g of factual and conceptual material, relative to this level, showing very limited appreciation of the limits of knowledge in this area. Sense of emerging argument, mainly descriptive or personal opinion, with limited and superficial reference to literature. Negligible use of primary literature. Inappropriate visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are often inaccurate,wi thmany issuesrelatin gto set out and explanation. Little attempt to relate theory to practice, using appropriate conceptual frameworks. Inconsistent or incomplete use of academic conventions, references and bibliography. Basic independent Weak application of Unreliable delivery of group work obligations, reading and research from secondary sources, appropriate to this level. numerical and statistical methods to defined problems, with many gaps or errors. for this level. Limited awareness of options. Confused recommendati ons. Little awareness of ethical issues, where relevant. Limited reflection on own strengths and weaknesses in relation to defined professional and practical skills. 30 - 39% FAIL. POSSIBLE COMPENS ATION. Includes insufficient required factual content, with significant gaps or inaccuracies. Incoherent or irrelevant introduction and conclusions. More than 10% outside word count or presentation time. Includes substantial irrelevant factual content. Incoherently structured material. Serious mistakes in spelling, grammar, punctuation, paragraphing. Limited identification of relevant concepts, theories and/or principles, appropriate to this level, showing no appreciation of the limits of knowledge in this area. Little selection of information or data, and little attempt at collation, categorisation, analysis or evaluation. Poor writing style OR a presentation that is not engaging, audibleorwellpaced. Does not use technical vocabulary, where appropriate. Limited understandin g of factual and conceptual material, relative to this level. Little or no argument, entirely descriptive or personal opinion, with no reference to literature. Poor visual presentation, including font, spacing, margins, headings, graphics, images and appendices. Calculations are mostly inaccurate, or incorrectly set out or explained. Theory not related to practice, using appropriate conceptual frameworks. Inaccurate or incomplete use of academic conventions, references and bibliography. Minimal independent reading and research, appropriate to this level. Very weak application of numerical and statistical methods to defined problems, with significant errors. Poor delivery of group work obligations, for this level. No awareness of options. Irrelevant or no recommendati ons. Little or no awareness of ethical issues, where relevant. Very limited reflection on own strengths and weaknesses in relation to defined professional and practical skills. 16 - 29% FAIL. NO COMPENS ATION. Includes almost no required factual content, and with very significant inaccuracies. Incoherent or missing introduction and conclusions. More than 10% outside word count or presentation time. Includes mainly irrelevant factual content. Very incoherently structured material. Serious and extensive mistakes in spelling, grammar, punctuation, paragraphing. Minimal or inaccurate identification of relevant concepts, theories and/or principles. No evidence of the selection, categorisation, analysis or evaluation of information or data. Incoherent writing style OR an inaudible, poorly paced and unengaging presentation. Limited understandin g of factual and conceptual material, No argument, entirely descriptive or personal opinion, with no reference to Very poor visual presentation, including font, spacing, margins, headings, graphics, images and appendices. relative to this level, showing no appreciation of the limits of knowledge in this area. literature. Calculations are inaccurate, with no explanations. Theory not related to practice. Very inaccurate or no use of academic conventions, references and bibliography. No independent reading and research, appropriate to this level. Minimal application of numerical and statistical methods and techniques to defined problems, with significant errors. Very poor delivery of group work obligations, where relevant. No recommendati ons. No awareness of ethical issues, where relevant. Minimal or no evaluation of own strengths and weaknesses in relation to defined professional and practical skills. 0 - 15% FAIL. NO COMPENS ATION. Does not include required factual content. No introduction and conclusions. More than 10% outside word count or presentation time. Includes entirely irrelevant factual content. Very incoherently structured material. Serious and extensive mistakes in spelling, grammar, punctuation, paragraphing. No identification of relevant concepts, theories and/or principles. No evidence of the selection, categorisation, analysis or evaluation of information or data. Incoherent writing style OR an inaudible, poorly paced and unengaging presentation. No understandin g of factual No argument, entirely personal Exceptionally poor visual presentation, including font, spacing, and conceptual material, showing no appreciation of the limits of knowledge in this area. opinion, with no reference to sources. margins, headings, graphics, images and appendices. Calculations are missing, with no explanations. Theory not related to practice. No use of academic conventions, references and bibliography. No independent reading and research, appropriate to this level. No application of numerical and statistical methods to defined problems. No delivery of group work obligations, for this level. No recommendati ons. No awareness of ethical issues, where relevant. No evaluation of own strengths and weaknesses in relation to defined professional and practical skills.