Questions F Case: The Project Manager / Customer Interface Questions 1. Discuss what Brown and BWNS did well in this situation? a. Discuss what could have been done better 2. What factors outside Brown’s control interfered with his efforts to work with the utility, NLP Green Meadow. 3. Describe and discuss what skills does it take to be an effective interface with the customer? a. Discuss if the project has been successful for BWNS?