300585 - Systems Analysis & Design Workshop 1 Workshops will run to cover the practical aspects of the topic each week via workshop case study that runs across the whole semester and other examples via 2 parts • Workshop Quiz o Students to visit app.gosoapbox.com, click Join and use access code ‘wsquiz’ to at-tempt the workshop quiz. Pls note this quiz is not assessable. Students must at-tempt this quiz in the time allocated by the workshop facilitator/tutor, followed by discussions on the student attempt and the topics • Workshop questions o This document contains 2 parts o Part A contains Classwork case study and questions that are done in workshop with the tutor in Groups of 2 students. Task 1 would always refer to Workshop Case study and some additional case studies in rest of the tasks o Part B contains questions and tasks related to case studies that individual students need to answer in their own time and submit as Portfolio exercises as per the Port-folio due dates given in the Learning guide. • Workshop Slides – available for students self study Part A: To be done during the workshop Various types of information systems are found in business organizations. These systems are often integrated through the use of shared data. The types of systems include the following: Customer relationship management (CRM) system; Supply chain management (SCM); Accounting and finan-cial management (AFM) system; Human resource management (HRM) system; Manufacturing management system; Knowledge management system (KMS); Collaboration support system (CSS); and Business intelligence system. In addition, many companies today use enterprise resource planning (ERP) systems which incorpo-rate most or all of the functionality of many of the above mentioned systems. Task 1 Workshop Case Study Willow brook School is a small, private school in the Midwest United States. As an independent systems analyst, you work as an IT consultant, specializing in developing IT solutions for small businesses. You have been contacted by the director, Victoria Owens, to discuss the possibility of setting up a computer system to handle some of the school’s administrative and financial tasks. You agree to meet with Victoria and the principal, Kathy Gilliard next week to discuss the school’s need for an information system. Victoria explains her role as the executive director of the school. She administers the activities of the school in accordance with the mission, vision, and policies established by the Board of Directors. She supports the educational staff and oversees the financial, payroll, and human resources functions for the school. Susan Brown is the vice principal. She is responsible for the after-care program. Michelle Madrid is the administrative assistant reporting to Victoria. There are six part-time after-care teachers, three for the pre-school/kindergarten group, and three for the primary grades. After-care teachers report to Susan Brown. The following activities are undertaken by the school, Admission, Enrolment, Attendance management, Accounts, Transport Management and the Library Database. The school also supports the local charity by selling artefacts and toys made by the students and maintains an online website where people can buy and look at the new toys and crafts made by the students, which is user friendly and has images of the artefacts, toys and crafts. Michelle, the administrative assistant, in particular is feeling the strain of the increased workload associated with the rapid growth in the student population. The system that she has been using, of spreadsheets and word processing documents, worked well when enrollments were smaller, but now the amount of time spent copying information from one place to another is daunting, and the possibility of errors is increasing. An information system is necessary to cope with the growing administrative workload Q1. Read the case study above carefully and identify possible Information Systems (IS) that are currently operating in Willow brook school. Q2. Lecture 1 talks about different components of an information system. Now identify the different components of an information system you identified in Q1. One has been done for you as an example People – School staff, students and customers of the website. Q3. From the lecture we now know who a systems analyst is and that part of a system analyst role is to examine current IT systems and suggest improvements. Assuming that you are a system analyst for Willow Brook School and you are to examine their current systems, list the problems currently faced. Task 2 Q. The above diagram depicts a process flow of a warehouse distribution from the weaving factory to the retailer. How many types of Information systems (IS) can you identify? Note some of your answers regarding the information system maybe a combination of more than one type of IS. For example one of the Information systems from the diagram is a combination of Enterprise Computing and Knowledge Management. Task 3 Q1. From the above diagram which is essentially a visual process flow of a Taxi Booking system. How many types of Information systems can you identify? Note some of your answer regarding the information system maybe a combination of more than one type of IS. An example of a combination information system has been given in the question of Task 2. Q2. Identify the different components of the Information system? Task 4 Sandia Medical Devices (SMD) – Running Case study Medical monitoring technology has advanced significantly in the last decade. Monitoring that once required a visit to a health-care facility can now be performed by devices located in a patient’s home, or carried or worn at all times. Examples include measures of glucose level (blood sugar), pulse, blood pressure, and electrocardiogram (EKG). Measurements can be transmitted via telephone, Internet connection, and wireless data transmission stand-ards, such as Bluetooth. A particularly powerful technology combination is a wearable de-vice that records data periodically or continuously and transmits it via Bluetooth to a cell phone app. The cell phone app can inform the patient of problems and can automatically transmit data and alerts to a central monitoring. Health-care providers and patients incur significant costs when glucose levels are not main-tained within acceptable tolerances. Short-term episodes of very high or very low glucose often result in expensive visits to urgent care clinics or hospitals. In addition, patients with frequent but less severe episodes of high or low glucose are more susceptible to such ex-pensive, long-term complications as vision, circulatory, and kidney problems. Sandia Medical Devices (SMD), an Albuquerque manufacturer of portable and wearable medical monitoring devices, has developed a glucose monitor embedded in a wristband. The device is powered by body heat and senses glucose levels from minute quantities of perspiration. SMD is developing the Real-Time Glucose Monitoring (RTGM) device in part-nership with New Mexico Health Systems (NMHS), a comprehensive health delivery service with patients throughout New Mexico. SMD will develop the initial prototype software for smartphones with Bluetooth capability running the Google Android operating system. If successful, NMHS and its patients will have free use of the software and SMD will resell the software to other health systems world-wide. Q1. From the above description, identify various types of Information Systems (IS) that are currently operating Q2. Identify the different components of the Information system. Q3. Assuming that you are a system analyst for Sandia Medical devices and you are to ex-amine their current systems, list the problems currently faced. Part B: Portfolio exercises to be included in Portfolio 1 submissions Question 1 Three weeks ago, Mike McGee left to join a larger company, and management decided to reorganize the IT department. Felesia Stukes was promoted to IT director, and to save money, her old job was eliminated. You, Lauren, Cathy, and Joe will report to her. The rest of the team is unchanged, except that a new programmer, Annie Edenton, has been hired, reporting to Dawn Rountree. Dawn’s title has been changed to Senior Data Technician. You are an intern in the IT department at this company. How many different IT roles can you identify in the scenario above, list all of them and also identify the name of the person in each role in the scenario above? Question 2 Case Study: Association for Information Technology Professionals Meeting “I’ll tell you exactly what I look for when I interview a new college grad,” Alice Adams volunteered. Alice, a system development manager at a local bank, was talking with several professional acquaintances at a monthly dinner meeting of the Association for Information Technology Professionals (AITP). AITP provides opportunities for information systems professionals to get together occasionally and share experiences. Usually, a few dozen professionals from information systems departments at a variety of companies attend the monthly meetings. “When I interview students, I look for problem-solving skills,” continued Alice. “Every student I interview claims to know all about Java and .NET and Dreamweaver and XYZ or whatever the latest development package is. But I always ask interviewees one thing: ‘How do you generally approach solving problems?’ And then I want to know if they have even thought much about banks like mine and financial services generally, so I ask ‘What would you say are the greatest problems facing the banking industry these days?’” Jim Parsons, a database administrator for the local hospital, laughed. “Yes, I know what you mean. It really impresses me if they seem to appreciate how a hospital functions and what the problems are for us—how information technology can help solve some of our problems. It is the ability to see the big picture that really gets my attention.” “Yeah, I’m with you,” added Sam Young, the manager of marketing systems for a retail store chain. “I am not that impressed with the specific technical skills an applicant has. I assume they have the aptitude and some skills. I do want to know how well they can communicate. I do want to know how much they know about the nature of our business. I do want to know how interested they are in retail stores and the problems we face. “Exactly,” confirmed Alice. 1. Do you agree with Alice and the others about the importance of problem-solving skills? Industry-specific insight? Communication skills? Discuss. 2. Should you research how a hospital is managed before interviewing for a position with an information systems manager at a hospital? Discuss. 3. In terms of your career, do you think it really makes a difference whether you work for a bank, a hospital, or a retail chain? Or is an information systems job going to be the same no matter where you work? Discuss. Question 3 In the text book, go to Page 42. Read Capstone case study: New wellness Group and answer Q3.