Assignment title: Information
am requesting a graph showing cost savings and decrease waiting time on diagnostic cd/image delivery
to the choice provider. The cost of redoing ct scans, x-ray and mri are too costly compared to the
referring facility sending diagnostic that are already completed by FedEX to the TPA Choice.
Problem: Delayed cd/images to Choice providers d/t prolonged wait time for provider’s contact
information available for CM to mail cd/image to provider’s address noted in Choice portal. This delay
has cause rescheduling of appointments d/t waiting for cd/images to arrive for evaluation.
I’m proposing a system with Choice to expedite delivery of image/cd to Choice for continuity of care for
the Veteran.
Plan of Action: Schedule a meeting with the Embedded Team, Urology (Dr. Crotty) to discuss
implementation of a system for quicker image/cd delivery to avoid delay in care.
Details: Purposed to Choice to designate a team/individual to received image/cd from VA via Fedex, and
once received to link with appropriate referral and Veteran information to mail to Choice provider
before appointment time.
Desired outcomes: Decreased waiting time for Veteran care, and Choice providers have immediate
access to appropriately evaluate/treat Veteran’s medical condition.
In conclusion, this would not only prevent delay care, but also increase patient satisfaction with VA and
with the Choice program. I spoke with Glenda and she stated full agreement with this proposal.