ASSIGNMENT ACKNOWLEDGMENT SHEET Module Title: KNOWLEDGE MANAGEMENT - ECM34KM Module Instructor : Dr. Manju Jose, Robin Zarine, Muhammad Saqib Semester: Spring 2017 Programme: MBA-IT & M. Sc - IT Module Leader: Dr. Manju Jose Intended Module Learning Outcomes This assessment is designed to demonstrate the achievement of the following intended module learning objectives:  Explain the rise of knowledge management, what knowledge management is, why it is important, and why it is complex.  Classify different approaches to KM and apply these to a small case study.  Evaluate critically a substantial case study using systems ideas and knowledge management. Due Date: Work proposal - 5th April 2017 through Moodle by 5:00 pm Final assignment 10th May 2017 through Moodle by 5:00 pm Submitted on: Submitted to: Signature: Through MoodleKnowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 2 ECM34KM – KNOWLEDGE MANAGEMENT Individual Assignment (SUMMER 2016) Weighting 70% of module coursework Presentation dates: 11th May 2017 Introduction: You are required to produce an academic report of between 3,000 and 3,500 words, excluding appendices and references. The report should use appropriate concepts taken from the Knowledge Management module to provide critical appraisal of one of the following.  The organisation, or part of the organisation, or a project or situation at your current place of work.  The organisation, or part of the organisation, or a project or situation at a previous workplace of yours.  The organisation, or part of the organisation, or a project or situation at a workplace where you are not working and have not worked previously, but to which you have suitable access for this assessment. Submission details Soft copy of the document should be uploaded through Moodle by the 11th May 2017 Please attach the Assignment Acknowledgement Sheet with your assignment. Note: You need to also submit a 650-700 words proposal through moodle before 5th April 2017 as an interim review of your case. This would help you and me to comprehend the direction of your analysis and take corrective actions if necessary.Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 3 Task You may choose to approach this assessment in a variety of ways. For example, you might want to focus on issues in the organisation or challenges faced by organisations in starting KM initiatives, which could be resolved with appropriate process improvement or support people learning with the involvement of technology based tools like intranet portals, groupware, data mining and so on in knowledge management and take an overall overview of knowledge management as a whole. For this you could consider using a research tool to support like an information management questionnaire. You might alternatively choose to focus on one aspect of knowledge management, such as  Knowledge capturing and creation  knowledge sharing and dissemination or  knowledge acquisition and application and use this as your basis for analysis. You may want to study the application of a framework as a solution and provide the necessary research study towards the same. Additionally you would also need to provide the supporting link between systems thinking and knowledge management. You must provide an appropriate background of the concepts of knowledge management, using literature in the proper manner, with accurate and complete references. You should provide a brief description of the situation you will be using for your critical appraisal. These are both necessary conditions but are not sufficient. You must then link the concepts to the situation you are appraising and use the concepts to provide the appropriate appraisal. Appropriate research methods could be employed leading towards recommendations and conclusions. Whatever you choose, you must justify your choices. The options above give scope for a great variety of responses. Given that, it would be extremely odd if two people happened to produce similar reports and any such similarities would be fairly easy to detect. An appropriate penalty would be appliedKnowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 4 under such circumstances. Assignments uploaded through Moodle would be checked using Turnitin. Criteria The assignment will be assessed out of 100 marks using the following criteria. You will have demonstrated ability to: 1. You are required to produce a work proposal briefing the expected deliverables, approach towards the solution, potential risks and timeline. (10 marks) 2. Analyze, Classify and present the concerns within the context of the information. Also distinguish Knowledge management system (KMS) to an Information management system (IMS). (20 marks) 3. Apply research skills to investigate literature relevant to the issues of knowledge management systems and organizational performance improvement in the organizations. Discussion must include the factors of knowledge management system affecting on the performance of organizations. (20 marks) 4. Critically review and analyze the issues with respect to implementing knowledge management architecture. Provide the necessary recommendations or conclusions based on your analysis. (15 marks) 5. Katrina has been appointed as the Chief Knowledge Officer (CKO) in Public Authority of Small and Medium Enterprises. She wishes to undertake a knowledge audit to understand the organisation status in knowledge management and feels that the organisation needs to have Communities of analysts, programmers, project managers leading towards better productivity. i. How justified is Katrina in her strategy? What objectives can a k-audit achieve? (15 marks)Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 5 ii. How can the Communities of Practice (CoP) help towards organisational growth? Include the definition of CoP in your answer. (10 marks) 6. Presentation of the work. (10 marks) The assignment evaluation sheet is attached at the end of this document for your reference. Module Learning Objectives:  Explain the rise of knowledge management, what knowledge management is, why it is important, and why it is complex.  Classify different approaches to KM and apply these to a small case study.  Evaluate critically a substantial case study using systems ideas and knowledge management. Presentations Each presentation will last no longer than 5-7 minutes. Students should be able to present their analysis in a professional manner and must submit soft and hard copies of their presentations (time of presentation to be confirmed later). Dates are tentative and will be confirmed. Assessment criteria: The following criteria will be interpreted appropriately according to the nature of the assessment and the general framework set by the module aim and learning outcomes. For a mark of >69% • Show a thorough understanding of the purpose of the activity. • Display knowledge of the major principles, theories, methodologies, and practices involved and an ability to apply them effectively. • Provide evidence of wide reading, including academic journals. • Demonstrate an ability to select critical points, evaluate them and communicate the conclusions effectively. • Provide approaches that are creative, practicable, and supported.Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 6 • Provide a sound, supported critique of your own work. • Provided sound and supported discussions of further research that may be needed. For a mark of 60-69% • Show a clear understanding of the activity. • Display knowledge of most of the principles, theories, methodologies, and practices involved and an ability to apply them effectively. • Provide evidence of wide reading. • Demonstrate an ability to select critical points and analyse them and draw sound conclusions. • Provide approaches that are creative and practicable. • Provide a supported critique of your own work. • Provide supported, discussions of further research that may be needed. For a mark of 50-59% • Show an adequate understanding of the activity. • Display knowledge of some of the principles, theories, methodologies, and practices involved and an ability to apply them. • Provide evidence of some reading related to the proposal. • Demonstrate an ability to select key points in the exercise and analyse them. • Provide approaches that are less creative or might not be entirely practicable • Provide a critique of your own work. • Provide discussions of further research that may be needed. For a mark of 40-49% • Show a barely adequate understanding of the purpose of the exercise. • Display knowledge of some of the principles, theories, methodologies, and practices involved and attempt to apply them. • Provide evidence of reading limited relevant literature. • Attempt some analysis and discussion. • Show some ability to link theory to problems and provide solutions. For a mark of 25-39% • Made an attempt to complete the exercise. • Show little or no understanding of the principles, theories, and practices involved. • No evidence of academic reading. • An inability to recognise the key points. For a mark of <25% • Work lacks any academic merit as adjudged by the foregoing.Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 7 Appendices Information should only be included if it serves a purpose. If an appendix serves a purpose, it will be referred to in the main text. Use the appendices for technical discussions, including any details of statistical tests you have performed. This section is used to convince other management scientists that you know what you are talking about. Penalties:  Work submitted up to 1 week (5 working days) after the due date for submission will lose 10% of the mark (after internal moderation).  Work submitted after this, but up to 2 weeks (10 working days) late will lose a further 10% of the mark (i.e. 20% overall).  Work tendered for submission more than 2 weeks (10 working days) after the due date will not be accepted and an absence will be recorded for the assessment concerned. This will count as a failed attempt and may result in you failing the module overall. The term week should be taken to mean 5 working days (i.e. Sunday to Thursday excluding days of official closure (e.g. public holidays). Plagiarism policy: As per MEC policy, any form of violation of academic integrity will invite severe penalty. Plagiarised documents, in part or in whole, submitted by the students will be subject to this policy. A. First offence of plagiarism a. A student will be allowed to re-submit the assignment once, within a maximum period of one week. However, a penalty of deduction of 25% of the marks obtained for the resubmitted work will be imposed. b. Mark deduction: When the work is resubmitted, the marking will be undertaken according to the marking criteria. In compliance with this policy, the 25% deduction is then made on the marks obtained. For example, in an assessment that carries a maximum of 50 marks, suppose a student were to obtain 30 marks for the resubmitted work, the finalKnowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 8 marks for that assessment will be 22.5 (after deducting 25% of the marks actually obtained for the resubmitted work). c. Period of resubmission: The student will have to resubmit the work one week from the date he or she is advised to resubmit. For example, if the formal advice to resubmit was communicated to the student on a Sunday (latest by 5 pm), the student will have to resubmit the work latest by next Sunday 5 pm. d. If the re-submitted work is also detected to be plagiarized, then the work will be awarded a zero. e. Resubmission of the work beyond the maximum period of one week will not be accepted and the work will be awarded a zero. Any further offence of plagiarism a. If any student is again caught in an act of plagiarism during his/her course of study (either in the same module, same semester or in any other semester), the student will directly be awarded zero for the work in which plagiarism is detected. In such cases, the student will not be allowed to re-submit the work. Guidelines a. Type 1: In case plagiarism is detected in any component or part submission (submitted at different times) of one assessment (assignment), the deduction in marks will be applicable for the whole assessment (assignment), even if only the component or part submission alone needs to be resubmitted. b. Type 2: In case plagiarism is detected in a group assessment, all students of the group will be considered as having committed an act of plagiarism irrespective of whether plagiarism is on account of the act of all or a few or only one member. The policy will then be applied to all students. c. Type 3: Combination of Type 1 and Type 2: In case plagiarism is detected in any component or part submission (submitted at different times) of a group assessment (assignment), the deduction in marks will be applicable for the whole assessment (assignment), even if only the component or part submission alone needs to be resubmitted. All students of the group would be considered as having committed an act of plagiarism irrespective of whether plagiarism is on account of the act of all or a few or only one member. The policy will then be applied to all the students of the group.Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 9 d. Type 4: Variation of Type 1 and Type 2: In cases where the assessment consists of components or part submissions that could be a group assessment component (e.g. group assignment) and an individual assessment component (e.g. individual reflection), the following will be applicable: 1. If plagiarism is detected in the group assessment component, all students of the group will be considered as having committed an act of plagiarism, irrespective of whether plagiarism is on account of the act of all or a few or only one member. The policy will then be applied to all students of the group. In such cases the group assessment component will be resubmitted as per the policy. 2. If plagiarism is detected in the individual assessment component, the individual assessment component will be resubmitted as per the policy. The policy will then be applied to that student alone. 3. In both cases (a) and/or (b), the deduction in marks will be applicable for the whole assessment (assignment). Amount of similar material a. The total amount of similar material in any form of student work from all sources put together should not exceed 30% (including direct quotations). b. The total amount of quoted material (direct quotations) in any form of student work from all sources put together should not exceed 10%.Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 10 KNOWLEDGE MANAGEMENT (ECM34KM)- M.Sc-IT & MBA-IT Evaluation sheet (Spring 2017) Student’s Name: ………………………………………............................................................... Id. No.………………………………… CRITERIA FOR ASSESSMENT MARKS AWARDED ( Maximum : 10 marks ) Work proposal. ( 10 marks) ( Maximum : 20 marks ) Analyze, Classify and presenting the concerns within the context of the information. ( 10 marks) Distinguishing Knowledge management system (KMS) to an Information management system (IMS) ( 10 marks) Research ( Maximum : 20 marks ) Investigating literature relevant to the issues of knowledge management systems and organizational performance improvement in the organizations ( 10 marks) Discussion on the factors of knowledge management system affecting on the performance of organizations ( 10 marks) Analysis ( Maximum : 50 marks ) includes marks for presentation Critically review and analyze the issues with respect to implementing knowledge management architecture. (15 marks) Justifying k-audit strategy and its objectives (Maximum : 15 marks ) Discussion of how Communities of Practice (CoP) help towards organisational growth (Maximum : 10 marks ) Presentation quality (10 marks) Total Assessment Mark (100 marks maximum)Knowledge Management(ECM34KM)-FALL-2016-CW (Assmnt) ECM34KM 11 Penalty Final Mark (100 marks maximum) Examiner: ...................................................................................................... Signed:……………………………………………… Internal Moderator: ...................................................................................... Signed…………………………………………………. Date……..……............... Date……..……............... .