this my final report of my project, I need to get the research part done as it on contents table, then we will move to the result and discussion in anther order so just do the research IT Service Management Plan (SMP)paper shall be completed addressing selected topics discussed in this course Related to IT Service Management. The SMP will be ten pages long and will meet standards expected of a paper submitted for journal publication and must be in ACM Word Template for SIG Site. (https://www.cs.uic.edu/~liub/KDD-cup-2007/KDDcup07-template.pdf) No more than 25% of material included in any paper may be direct quotes. No less than 90% percent of the resources cited may be from peer reviewed articles or books. Topic is: telematics https://www.verizontelematics.com/ How does change management work for telematics, How does configuration management work for telematics, How does Incident management work for telematics, etc.. Please reviews these links to get a better understand of what is SMP: http://www.itsm.info/ITSM.htm Examples: http://barclayrae.com/wp-content/uploads/2013/01/SAMPLE-Service-Management-Overview.pdf .