EXECUTIVE SUMMARY 1.0 Green Sustainability. In the face of global climate change and rapid urbanization, it is important to ensure that our built environment exerts minimum impact on the environment. Exceltec is embracing green innovation and is committed to creating products and services which help clients achieve sustainability in their building operations. - Optimizing efficiency in energy and water systems for long term cost savings - Ensuring social well-being by maintaining high standards of indoor environmental quality - Promoting environmental stewardship by prioritizing the use of eco-friendly products and resource efficient practices. - Green Mark certification & Advisory - Carbon / Environmental Footprint assessment 1.1 Integrated Facilities Management enables our corporate clients to experience a seamless working environment, allowing them to concentrate on what matters most to their businesses. The team actively seeks cost savings through innovation, actively looks to enhance corporate social responsibility through green initiatives, and most importantly helps create a sense of pride in the company’s buildings. - Controlled Environment Solutions - Integrated project management - Environment Sustainability - Energy Audits 1.2 Property & Strata Management. Exceltec’s services are tailored to maximize the potential of our customer’s estates through asset enhancement and cost saving initiatives. We go beyond the scope of a normal Managing Agent. Our package affords strata property owners a piece of mind and we focus on fostering strong community spirit in our managed estates. - Estate management service - Annual vision inspection & recommendation by our team for certification and maintenance - Estate energy management and evaluation services - In-house Qualified Persons(QPs) to undertake turn-key project management inclusive of statutory submissions to the commissioning of project. Portfolio Chestervale Condo Domain 21 - 396 units - 141 units - Completed in 1997 - Completed in 2007 - Managing the estate since 2014, conducted - Managed estate since 2015. 1 Complex manager 3 AGMs and achieved satisfactory ratings. Handling estate matter with technical support on Repainting to estate was awarded in 2016 by tender. 24/7 standby. Prive @ Punggol Urban Edge @ Holland - 680 units - 31 units - Completed in 2014 - Completed in 2007 - Appointed as Managing Agent since 2014 - Appointed from 2013 as Managing Agent from keys handover to current estate maintenance. - No site office. Complex Manager to schedule visits. OKIO @ Balestier - 104 units - Completed in 2015 Estate Management 2.0 As the Managing Agent for OKIO from 2015 when the building is TOP, we are in charge of handing over of keys to owners and taking care of the defects rectification for all 104 residential and 10 commercial units. Thereafter, we carry out regular inspection and maintenance of the facilities ensuring it is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities. We ensure cost efficiencies and in addition, we prepare, call, evaluate and administer various tenders for routine maintenance works, services and supplies and to advise on the selection of suitable contractors/vendors and to award such tenders. 2.1 Most importantly, we ensure that all repairs and routine maintenance works undertaken by the contractors are carried out and completed in accordance. After certification of compliance of job to contract terms, we will than make recommendation for prompt payment. 2.2 As part of the Managing Agent services, we possess the capacity to co-ordinate on consultancy works performed, related to upgrading, repainting or renovation. Support includes obtaining all necessary licenses and certificates from the relevant authorities. Our Team in Property and Facilities management inspect and make recommendations to the estate to ensure a safe environment for the residents; 2.3 SAFE Environment. 2.3.1 Gym room. The current arrangement for the Gym room access is on a 24hrs access card activated system which all users can access. Cases have occurred where machines are left running even after the user have left and this leads to over-heating of machines and wastage of electricity. Our Facilities team together with the Security team does regular inspection to make sure there are no intruders or abuse of gym equipment at all time. A further discussion with the service vendor for the security access system is ongoing to shorten and restrict the gym door accessing hour. 2.3.2 Traffic. After completion of the estate, road direction was decided and agreed by the Architect and LTA during the first meeting in 2014. Since there is a service road that belongs to LTA in between the estate and the main road, residents will need to drive in and out of the estate using the same service road in the same traffic direction, leading to unnecessary hold up and wall collision incident. Blind spots within the estate contributed to the near-miss accidents. The Facilities Team’s recommendation to add blind spot mirrors and road signage to prohibit illegal parking/stopping reduce the incidents and Security team to direct the traffic during peak hours in order to cut down the traffic jam within the carpark. Further plans to reverse the traffic flow within the estate carpark will be put up after further monitoring and planning by the Management team. 2.3.3 Floor tiles. Non-slip tiles were chosen for the common lift lobby and certain areas by the swimming pool instead of the heavy duty granite slabs. Tiles tend to get slippery after rain and algae build up especially near the swimming pool area. Facilities and Management team applied a coat of transparent Non-slip rough coating to the existing tiles to reduce and prevent any falling incident. Regular jet-washing of the common area also prevent the subsequent build-up of algae which contribute to the slippery surface. 2.4 SECURE Environment. 2.4.1 Swimming pool. When the service vendor schedule for routine maintenance, we have to open up the manhole cover beside the gym room which contains the pump room. Previous experience shows falling rate by passer-by residents are very high. Swimming pool was also not officially closed to users on scheduled maintenance day. There was also no ventilation or cover for the manhole opening pump room which also leads to high heat and non-circulation of air-flow in the pump room. The Facilities and Management team decided to close off the pool and gym on scheduled maintenance days for the period to cut down residents from venturing to the dangerous area. On the pump room, we have acquired a ventilation fan with ducting to channel airflow into the below ground pump room for airflow and requested additional manpower from the vendor to prevent fatigue or accidents from happening. 2.4.2 Swimming pool lighting. There are a total of 10 lights across the 30m pool on both side and are switched on from 6pm to 6am the next day. Facilities and Management team decided to adjust the timing by adding a timer switch to curb the lighting from 6pm to 10pm and from 5am to 7am instead to prevent residents from using the pool after 10pm so as to reduce any incident from being undiscovered during silent hours. Security also help in doing clocking every 2 hours. 2.4.3 Emergency lightings in the estate. Developer installed alternate battery packed fluorescent lighting for the staircase and carpark areas as per the minimum requirement standard set by SCDF under SS563 code of Practise. During an evacuation exercise initiated by the Facilities Management team, lights were tripped to emergency mode which is a changeover to the battery backed power, lightings will dimmed to 1/3 of the actual power. Entire test prove that alternate fluorescent lighting installed in initial stage were inadequate and post a risk should there be a real emergency incident. Facilities and Management team therefore proposed to Council on retrofitting additional battery pack to all lighting in important key areas like carparks, staircases and main lobby to aide evacuation process and well proceeded with specific requirement and quotations by contractors awaiting for tender to be awarded. 2.5 FUNCTIONAL Environment 2.5.1 All other lightings in the estate. Developer installed fluorescent and PLC bulbs ranging from 26w to 36w and light fittings that holds 2 bulbs. Common lift lobby on every level of the 17 storey building are fixed with 8 PLC light fittings with 26w each. Total electricity wasted per level equates to 416w. Carpark are fitted with 4ft fluorescent 36w x 2 no totalling up to 144 units. Total electricity consumption for the carpark is 10224w! Our Facilities and Management team proposed to Council on the change to LED but due to the high cost involved to replace all light fittings to LED, the team was advised to change to a lower wattage bulbs. We awarded the tender to a contractor whom supplied a very competitive pricing to change to bulbs ranging from 9w to 28w. Cost saving seen within 1 year which concludes a higher fund surplus. 2.5.2 Aircon in common area. The air-conditioning units in all lift lobby are currently running at 21 degree Celsius for 24 hours and on top of the high electricity consumption, the environment is also too cold for residents especially in the evenings. It is running at 24hours non-stop which result in high wear and tear. The Facilities team proposed a timer to regulate to stop after 12am and start running again at 5am while temperature have been fixed at 24 degree. This in turn will curb the high electricity cost and also sustainability. 2.5.3 Lift. The lighting in the 3 lift cars are on full blast with 6 units of T5 lighting of 28w in each car. The facilities team proposed a change to 4 units of 16w LED each with motion sensor dimming function. Electricity cost cut down and wear and tear change reduced. 2.6 PLEASANT Environment. 2.6.1 West sun facing. As the frontage of the building faces the west directly, afternoon heat builds up. The Facilities team discussed with the landscape vendor to plant taller trees and change to bushy hedges for critical areas reducing the glare and heat. 2.6.2 Green Wall. The Facilities team proposed and succeeded in building a green wall beside the swimming pool for aesthetic feature and to blend in the taller plants landscape. 3.0 RECOMMENDATIONS 3.0.1 The Facilities and Management team recommend a number of change to the estate for more cost saving, efficient, sustainability improvements. 3.0.2 Lightings to be changed to lower wattage LED fixture to reduce electricity cost. 3.0.3 Timers and dimmer function fittings to be retrofitted to existing lighting to ensure efficiency and longer lifespan. 3.0.4 Access card system to be upgraded to include timed access and limitation to registered user access for security and non-abuse of equipment. 3.0.5 Traffic flow direction within the estate to be reversed to anti-clockwise for better traffic management and reduction in accident probability. 3.0.6 Additional of more green walls fixture to upper level carpark for aesthetic and lowering of temperature to building. 3.1 CONCLUSION 3.1.1 Facilities Management(FM) entails the efficient operation of built facilities, which include buildings, housing estates and hospitals among others. FM consists of multi-disciplinary work activities to ensure the functionability of the built environment. Common work activities associated with FM include lift maintenance, cleaning services, pest control and landscaping etc. 3.1.2 The wide spectrum of work activities in the FM industry comes with potential workplace hazards and there is a need for the Companies to uphold safety precautions to protect themselves from unintended accidents. 3.1.3 The environment in which FM professionals operate are increasingly becoming more complex and technology is overtaking the daily operations. 3.1.4 In Exceltec, we develop sustainable property and facilities management solutions that create value. Our capabilities are technology empowered and people driven, enabling the potential of people, spaces and environment. 3.1.5 We deliver all of these while upholding a strong commitment to environmentally friendly practices, which enables both Exceltec and our clients to contribute positively to sustainable living spaces.