CONTENTS ASSESSMENT INFORMATION 1 Competency Being Assessed 1 Assessment Process 2 Progress Checklist 3 ASSESSMENT COVERSHEET 4 Supervisor/Manager Support and Communication 5 ASSESSMENT REQUIREMENTS 6 Tasks 6 Third Party Report 8 Assessment Information Competency Being Assessed Performance Management has been aligned against the following unit of competency from the Business Services Training Package: BSBMGT502 Manage people performance 1. Allocate work 2. Assess performance 3. Provide feedback 4. Manage follow up Critical aspects for assessment and evidence required to demonstrate competency for this unit include: • documented performance indicators and a critical description and analysis of performance management systems from the workplace • techniques in providing feedback and coaching for improvement in performance • knowledge of relevant awards and certified agreements   Assessment Process The assessment is designed to help you gather evidence of your competence against the requirements of the unit of competency (as outlined above) while applying your learning in the workplace. Your evidence may take a variety of forms and must be: • Authentic – your own work • Valid – related to the competency • Sufficient – appropriate quantity and quality • Current – recent proof of your skills and knowledge The recommended timeframe for completing your assessment is within six weeks of undertaking training. Please advise if you anticipate needing more time so that your records can be updated. Use this assessment kit to complete your responses to the assessment, attaching additional evidence and documentation as appropriate. Please ensure all additional documents are clearly labelled so that your assessor understands the relevance to specific parts of the assessment. Once submitted, your assessment will be marked and feedback returned to you. If further work is required for a successful result, you will be given the opportunity to resubmit your work. Upon successful completion and being deemed competent, you will be eligible for a Statement of Attainment. If you are enrolled in a full qualification, you will be issued with a Certificate and Transcript upon successful completion of all of your units.   Progress Checklist Complete? Item Read the assessment information, particularly the competency being assessed Complete the cover sheet Plan your supervisor/manager support communications Answer the knowledge questions within this assessment kit Complete the tasks within this assessment kit Have your third party report completed Compile your complete submission, ensuring that all additional documents and attachments are appropriately labelled Submit your assessment Assessment Coversheet Program title: Performance Management Unit of competency: BSBMGT502 Manage people performance Program date: Name: Email: Your Postal Address: Telephone: Mobile: Organisation: A brief description of your organisation: A brief description of your team/department: A brief description of your role: Declaration: o I have read and understand the information contained within the Student Handbook o All responses and evidence submitted here are my own work and contain no material written by another person, except where due reference is made o I understand that the Australian Institute of Management Education and Training will retain information relating to my assessment and not disclose it to third parties without my permission, with the exception of my employer on request (where my employer is financing my course) and AIM service providers (such as my assessor) acting in confidence on my behalf. This declaration can be signed electronically by Participants (your name typed in full). Participant Signature: Date:   Supervisor/Manager Support and Communication Having the support of your supervisor/manager will assist you in completing your assessment and applying your learning back into the workplace. Communication with your Supervisor/Manager Participant Comment Supervisor/Manager Comment Review your experience of the training Discuss the assessment requirements and its applicability to the workplace Identify the resources and support needed to complete the assessment Agree a plan of action for successful completion within the timeframes Discuss your satisfaction with the training and assessment process Participant Name: Date: Supervisor/Manager Name: Date:   Assessment Requirements Tasks • Acknowledge any information you have used (websites, books etc.) by referencing the original source • Provide examples and evidence of what you are saying, attach additional documents and work samples where appropriate to demonstrate your competency Task 1 a. Explain the difference between an award, an enterprise agreement and a common law employment contract. b. Identify the relevant document that governs your employment and outline any three conditions that are covered in regards to work performance. Task 2 Write a brief summary of the following legislative requirements that affect employment conditions relevant to performance management: • Unlawful dismissal • Equal employment opportunity • Anti-discrimination • Occupational Health and Safety • Regulations specific to your industry/role (if applicable)   Task 3 Using an example from your own experience, consider an instance of poor performance by an individual or team. a. Describe the situation, including how the poor performance was identified. b. Explain the potential risks involved in allowing the performance issues to continue. c. Develop a strategy for reducing the risk and facilitating improved performance, such as a plan for providing feedback and supporting development activities etc. d. Outline the action that should be taken if ongoing poor performance continues, with reference to relevant legislative and organisational requirements. Task 4 Develop a plan for an incentive program you could implement as a short term project for increasing motivation and performance within your team, including how: • employee eligibility and performance standards will be determined, agreed upon and assessed • performance excellence will be recognised and rewarded. Note: Your plan must be feasible and show that you have attempted to minimise any potential risks that may exist or eventuate. Task 5 Write a report which reviews your organisation’s performance management process. You will need to describe the current practice (including samples of organisational documents), identify changes that could facilitate improvement and justify your proposal for each of the following areas: • Performance standards/indicators – e.g. how they are initially set and then communicated to staff. • Performance evaluation – e.g. procedures for assessing actual performance against standards. • Feedback – e.g. frequency, formality, communication methods used. • Development planning – e.g. opportunities provided for improving work potential. • Recognition – e.g. rewarding high performance, managing poor performance.   Third Party Report • AIM is seeking evidence to support a judgement about the participant’s competence from people who work closely with them • Please familiarise yourself with this assessment, in particular the ‘Competency Being Assessed’, before responding to the below Participant Name: Unit of competency: BSBMGT502 Manage people performance Supervisor/Manager Name: Email: Phone: Length of time working with the participant: How closely you work with the participant: Your experience in the area being assessed: Does the participant confidently and competently… Yes Development Needed 1. Communicates effectively to ensure staff understand key performance indicators and expectations and receive feedback in line with organisational performance measures Comment/Evidence: 2. Provides support to staff participating in development activities such as coaching and mentoring Comment/Evidence: 3. Displays an organised approach to performance management by planning for all stages of the process (i.e. allocating work, assessing performance, providing feedback and managing follow up actions) Comment/Evidence: 4. Identifies and analyses potential risks involved in performance management and develops strategies to control them Comment/Evidence: Does the participant confidently and competently… Yes Development Needed 5. Conducts performance management duties within legal boundaries such as industry awards, enterprise agreements, contracts, and industrial relations (including unlawful dismissal and due process) Comment/Evidence: General Comments: Name: Signature: Date: If this Third Party is signed electronically we may need to contact your Third party person to verify the contents.