5.1 Read the UPS case study (http://www.bptrends.com/publicationfiles/09-06-2011%20CS-UPS%20Case%20Study-Dawson%20Wood.pdf) - 5.1.1 What's wrong with the way this process (the as-is) currently behaves? - 5.1.2 What will be better about it (the to-be) when you are done? -5.1.3 Which differentiator is UPS focussing on? -5.1.4 Identify some process improvement goals from this case study. -5.1.5 Which measures/metrics/KPIs will you need/develop to quantify sucess for this case study? -5.1.6 Develop a Process summary poster for the UPS case. 5.2 Explain why the Business Process Technologies should be aligned with an organisation's business model, goals, objectives, strategies and stakeholders. 5.3 Summarise the three typical implementation strategies.