Write concept paper (using template https://www.cs.uic.edu/~liub/KDD-cup-2007/KDDcup07-template.pdf) covering (a) Your understanding and views covering overview of IT Service Improvement. (b) Discuss 1 or 2 processes within IT Service Improvement in detail with your own unique viewpoint(Persuasive- Writing that states the opinion of the writer and attempts to influence the reader) IMPORTANT NOTES Ensure acm word template for sig site is used. This paper shouldn't be written with just bullet points rather must include explanation. original viewpoint. Discuss aspects in details. reference at least three peer-reviewed articles and/or books that are published in 2010 or later. should not report more than 25% overall match Three Pages in total.