NSTRUCTION TO CANDIDATES 1. Kindly note that all references are to be clearly stated. 2. Candidates can write the assignment either in Bahasa Malaysia or English. ASSIGNMENT QUESTION "Change management is not a matter of simply following steps. No two changes are exactly alike, nor are any two organizations. Following a recipe for change management is insufficient to drive business results. The right approach will be specific to the situation. If you do not understand the why behind your actions as a change management practitioner, changes can fail even when reputable change management processes are followed" The question of "why" these activities or strategies are used, such as the following, are worth investigating. 1. Why do business leaders need to communicate directly with employees instead of using the normal chain of command? 2. Why are change management practitioners not the best people to manage resistance with employees? 3. Why are the "designers" of the change often the worst at managing the people side of that same change? 4. Why are supervisors and managers preferred communicators, even more so than the project team? 5. Why do background conversations and the rumor mill sometimes carry more weight with employees than the "official" communications? 6. Why do employees resist change, even when the change is a "good" idea for everyone? Your answer should as far as possible show practical applications that you have encountered in the organization that you are attached to or you are familiar with. Evidences of arguments with proper referencing will earn additional marks, though referencing in-text and at the end of the assignment is a compulsory requirement.