Lecture 3 Quality Gurus, TQM and discussion scenarios. Summary of 3 Gurus ideas https://www.youtube.com/watch?v=42UgAS-U1-o Deming’s Chain reaction 14 Points https://www.youtube.com/watch?v=tsF-8u-V4j4&list=PLg3eW7NMQujM-hytK_3VPjsLvdvrLvhv3&index=3 Guru’s summary https://www.youtube.com/watch?v=7Pjniu1_Pdw TQM in Ritz Carlton Hotel 1993 http://web.a.ebscohost.com/ehost/detail/detail?sid=ed6f2195-01c9-4b15-8d56-f74a85b7b621%40sessionmgr4007&vid=8&hid=4114&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=9707030402&db=f6h