.1 LT6077GN – Issues in Human Resource Management ASSESSMENT BRIEF - 1 PROGRAMME TITLE: BA (Hons) Hospitality Management (Top-Up) MODULE TITLE: Issues in Human Resource Management MODULE CODE: LT6077GN INTAKE/SEMESTER: January 2017 (Spring) MODULE LEADER: Dr Sajid Kazmi MODULE LECTURERS Lecture 1- Lecture 11 – Dr Sajid Kazmi (Groups 1 & 2) Tutorial 1 – Tutorial 11 – Bekhzod Klichev (Groups 1 & 2) ASSESSMENT TYPE: Portfolio ASSESSMENT TITLE: Self and Peer Assessment WEIGHTING: 60% WRITTEN BY: Bekhzod Klichev MODERATED BY: Vedna Gavaloo DATE OF ISSUE: 13/02/2017 SUBMISSION DEADLINE: 31/03/2017 Learning Outcomes Covered: LO1: Demonstrate a systematic understanding of the issues and challenges associated with Human Resource Management. LO3: Design job descriptions, person specifications, performance appraisal methods and criteria to evaluate the performance of individuals. Maximum word length: 2,500 words2 LT6077GN – Issues in Human Resource Management Assignment Submission Guidance: Students should provide a completed assignment cover sheet with all essential details. This assignment should be submitted in electronic format via college systems on or before the submission deadline. The e-submission system will not allow late submissions. Assignment Aim This is a self and peer assessment in the form of an Assignment Portfolio worth of 60% of the module assessment. After completing the portfolio students will be able to demonstrate a systematic understanding of the issues and challenges associated with Human Resource Management and to design job descriptions, person specifications, performance appraisal methods and criteria to evaluate the performance of individuals. Assignment Scenario Offering a helping hand to the unemployed A number of tourism and hospitality companies have made a commitment to helping long– term unemployed people back into work by signing local employment partnership (LEPs) with Jobcentre Plus. Under this initiative employers pledge to give job interviews and work placements to unemployed people specially trained by the Jobcentre Plus, with a view to ensuring they go on to attain a permanent job. London Marriott Hotel (Marriott) agreed to commit to offering a number of job opportunities across the UK in a range of positions, including room attendants, food and beverage and cleaning positions. Travelodge have also had great success in using the initiative and in the period January – September 2008, they filled 130 of 192 vacancies with staff through LEPs. Chrissie Herber, HR director for Travelodge, was full of praise for the initiative: ‘I can’t recommend LEPs highly enough. If you can consider the cost of advertising versus the cost of using LEPs you can see why. We are saving thousands of pounds of the cost of recruiting in a time when every company is revising its spending.’ Derived from Gilbert, H. (2008). ‘Travelodge recruits two thirds from LEP programme’, Caterer and Hotelkeeper, 5 September, available at http://www.caterersearch.com/Acrticles/2008/09/05/323279/travelodge-recruits-two-thirdsfrom-lep-programme.htm (accessed 13 August 2011). Cited in Nickson, D. (2013). Human Resource Management for the Hospitality and Tourism Industries, 2nd Ed. Oxon: Routledge.3 LT6077GN – Issues in Human Resource Management Assignment Instructions To facilitate this local employment partnership with Job Centre Plus, you as manager at Marriott, have been assigned some tasks, by using portfolio below, to design job descriptions, person specifications, induction checklists, performance review interviews for a range of positions including room attendants, food and beverage and cleaning positions. You must attempt all the components of the portfolio (LO1 and LO 3) 1. Design job descriptions for a range of positions including room attendants, food and beverage and cleaning positions. (20 marks) Name of the Organisation JOB DESCRIPTION Job Title Department Reports To: Nature and Scope of Job Main Responsibilities4 LT6077GN – Issues in Human Resource Management Occasional Duties 2. Design person specifications for these positions including room attendants, food and beverage and cleaning positions. (20 marks) Name of the Organisation Position PERSON SPECIFICATION Essential Attributes Desirable Attributes5 LT6077GN – Issues in Human Resource Management 3. To assist you in choosing and selecting the right candidate, prepare an interview plan. (20 marks) 4. You have been asked to carry out induction training for the new employees at London Marriott Hotel, West India Quay, and therefore, you decided to prepare your induction checklists considering all the aspects of the Hotel’s operations and procedures. (20 marks) INDUCTION CHECKLIST 1.  2.  3.  Part 1: Introduction Part 2: Facts Life All jobs General Technical expertise Attitudes Achievements Family At present Part 3: Closing6 LT6077GN – Issues in Human Resource Management 4.  5.  6.  7.  8.  9.  10.  11.  Please insert additional lines if required... 5. To prepare for the annual performance review of employees for a range of positions including room attendants, food and beverage and cleaning positions, you are required to design a performance review form for each employee. (20 marks) EMPLOYEE PERFORMANCE REVIEW Employee Information Employee Name: Date: Position Period of Review: Department: Reviewers Title: Reviewer: Performance Evaluation Excellent Good Fair Poor For example Job Knowledge...7 LT6077GN – Issues in Human Resource Management Areas for Improvement: Agreed Actions: Description How When Review date Reviewee Signature:______________________________________ Reviewer Signature:______________________________________8 LT6077GN – Issues in Human Resource Management Peer Assessment Your Tutor/Assessor will award the final mark, while you are providing a constructive feedback to your peer. Please be considerate in your judgement and avoid harsh criticism of your peer’s work. For example, instead of saying “you have done it wrong”, say “have you considered this”. Word your suggestions positively. With reference to the learning outcomes 1 and 3, reflect on and evaluate the quality of work of your peer and their learning. Judge the degree to which they reflect explicitly stated goals or criteria, identify strengths and weaknesses in their work, and revise accordingly. Peer Assessment Your reflection and evaluation of the quality of work and their learning Judge the degree to which they reflect explicitly stated goals or criteria Strengths Weaknesses Areas for improvements9 LT6077GN – Issues in Human Resource Management Self Assessment With reference to the learning outcomes 1 and 3, reflect on and evaluate the quality of your own work and your learning. Judge the degree to which you reflect explicitly on your stated goals or criteria, identify strengths and weaknesses of your work, and revise accordingly. Self Assessment Your reflection and evaluation of the quality of work and their learning Judge the degree to which they reflect explicitly stated goals or criteria Strengths Weaknesses Areas for improvements10 LT6077GN – Issues in Human Resource Management Assignment Format Guidance See below a standard format for a Multiple Questions Essay: Title page - The details of the Module, student name and ID number. Contents page – All topics with page numbers. Introduction - The background, the context and the aim of the report. Starts on Page 1. Key Sections - As many as necessary in line with the tasks/questions required of you. Students should use paragraphs and subheadings. Summary and Conclusion - Overall findings of the investigation: the overall picture that has emerged and the implications. References - Identification of literature and other sources used and referred to in the text. Ensure that all references regarding quotations, definitions and web-sourced materials are cited within the text (in-text referencing) and provide detailed references at the end of the assignment. Submission of a report without references will not be allowed. *Do not provide appendices, unless asked by the tutor/research supervisor.11 LT6077GN – Issues in Human Resource Management Appendix A: Plagiarism and Collusion Any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context the definition and scope of plagiarism are presented below: Plagiarism is defined as the act of using the work of others, intentionally or unintentionally, without acknowledging the source of that information or inspiration. “Even if the words are changed or sentences are put in a different order, the result is still plagiarism” (Cortell 2003). Collusion is described as the submission of work produced in collaboration with others for any given assignment based on the assessment of individual work when one person shares his/her work with others who submit part or all of that work as their own work. In this assignment, it is acceptable to discuss various ideas and concepts with others, but the substantive application and coverage in your submission must be your own work. Appendix B: Harvard Referencing System (HRS) Any information or work that is not yours needs to be referenced or else may be considered as plagiarism. Copying from someone’s work can be unintentionally done if you are unaware of the rules for acknowledging and referencing direct quotations. The Harvard system of citation requires you to use a given convention which places primarily the authors’ surnames and year of publication within the text. For example: According to Bell (1999), as you write your report, you will use a citation to indicate in your text the source of the information. This is called in-text referencing. The authors and publication information cited within the main body of your work must be listed in the reference list. For example: Bell, J.; (1999), ‘Doing your Research Project’, (3rd Ed), Buckingham: Open University Press, pp.1-5. Detailed guidance on the Harvard Referencing System (HRS) is available on the Virtual Learning Environment (VLE).12 LT6077GN – Issues in Human Resource Management Marking Criteria 70% to 100% Excellent coverage of the topic with justification. Work of distinguished quality which is based on a rigorous, comprehensive and detailed knowledge base, including awareness of the provisional nature of knowledge and its theoretical, ethical and conceptual dimensions, together with its wider context and implications. Work will demonstrate sustained ability to engage in analysis of new/abstract data and situations, synthesise data and concepts to design novel solutions, critically evaluate evidence and its contradictions, and confidence in application to define and propose resolutions to complex problems relevant to the field of study or assessment task. This will be the basis for authoritative arguments and judgements and work which meets professional standards in relation to a full range of key skills. There will be strong evidence of competence across a range of specialised skills using them to plan, develop and evaluate problems solving strategies, to challenge received opinion and develop reflective judgements and reports. Clear evidence of capability to operate autonomously with minimal guidance in complex and unpredictable contexts using a wide range of innovative and standard techniques will be demonstrated. Outputs will be communicated effectively, accurately and reliably. 60% to 69% Work of commendable quality based on a strong comprehensive/detailed knowledge base for the field of study, including an assured grasp of concepts, principles and major theories, and demonstrating some awareness of the provisional nature of such knowledge and understanding together with its wider implications. There will be evidence of considered and confident analysis of new/abstract data/situations, synthesis of data/concepts, critical evaluation of evidence and effective application of knowledge skills to address complex problems. The ability to work effectively within professional contexts with minimum direction to meet objectives and take responsibility for quality of outputs and criticize them will also be evident. There will be evidence of capability in all relevant subject based and key skills, including the ability to selfevaluate and work autonomously with minimal direction to use effectively a range of innovative and standard techniques in complex and unpredictable contexts. 50% to 59% Work of sound quality based on a firm detailed/comprehensive knowledge base for the field of study and its developing and provisional nature, including a good grasp of current theories and issues both abstract and practical, together with the ability to organise and communicate effectively. The work may be rather standard and limited in its insight/theoretical grasp or depth, but will be mostly accurate and provide some evidence of the ability to analyse the new or abstract, synthesise data/concepts, critically evaluate and apply appropriate methods/techniques, with minimal guidance. There will be no serious omissions or inaccuracies and there will be capability in professional contexts. There will be good evidence of ability to take responsibility for own learning, some capability to challenge received opinion and make use of a range of resources to form judgements. Evidence of the ability to operate with autonomy in complex and unpredictable situations, selecting and applying appropriate techniques will be demonstrated within limits. There will be competence in relevant key skills. 40% to 49% Work of broadly satisfactory quality based on a knowledge base which is coherent and of appropriate depth/detail for the field of study, including an awareness of current theories and issues and some key theories, appropriately13 LT6077GN – Issues in Human Resource Management presented and organised. However, work will be primarily derivative, with limited evidence of autonomous/creative analysis, synthesis, and evaluation or application. Although there will be limits to knowledge and intellectual skills, such that work may contain omissions, there will be some evidence of an ability to deploy established techniques of analysis and enquiry, sound conceptual understanding and capacity to manage own learning and communicate effectively and appropriately. There will be some evidence of operating with autonomy in predictable contexts, but less evidence of ability to operate in more complex or unpredictable situations. However, an ability to select and apply a variety of standard and possible innovative techniques, and to meet threshold standards of competence in relevant key skills, will be demonstrated. 35% to 39% Work which indicates some evidence of a systematic and coherent engagement with key aspects of the field of study, including familiarity with current scholarship, and evidence of ability to utilise specialised skills, but which also contains significant limitations in understanding or knowledge, such that there is insufficient evidence of e.g. the ability to sustain valid argument, critically evaluate evidence from a range of sources, effectively communicate complex ideas to different audiences, transfer or apply skills to solve problems in relation to threshold standards of competence. 0% to 34% Work that falls well short of the threshold standards in relation to one or more area of knowledge, intellectual, subject based or key skills. It may address the assessment task to some extent, or include evidence of successful engagement with some of the subject matter, but such satisfactory characteristics will be clearly outweighed by major deficiencies across remaining areas.