Table of Contents 1 Table of Contents 2 Candidate Details 3 Assessment – BSBWOR502B Ensure team effectiveness 3 Competency Record to be completed by Assessor 4 Major Assessment Activities 5 Activity 1 5 Activity 2 10 Activity 3 12 Activity 4 13   Candidate Details Assessment – BSBWOR502B Ensure team effectiveness Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for BSBWOR502B Ensure team effectiveness. Name: _____________________________________________________________ Address: _____________________________________________________________ _____________________________________________________________ Email: _____________________________________________________________ Employer: _____________________________________________________________ Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. Signed: ____________________________________________________________ Date: ____________________________________________________________ If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below; This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person. Learner 1: ____________________________________________________________ Signed: ____________________________________________________________ Learner 2: ____________________________________________________________ Signed: ____________________________________________________________ Learner 3: ____________________________________________________________ Signed: ____________________________________________________________   Competency Record to be completed by Assessor Learner Name: _______________________________________________________ Date of Assessment: _______________________________________________________ The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as; Assessor Initials Authentic Valid Reliable Current Sufficient Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle) If not yet competent, date for re-assessment: ____________________________________ Comments from Trainer / Assessor: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Assessor Signature: ________________________________________________________ Major Assessment Activities Activity 1 Estimated Time 40 Minutes Objective To provide you with an opportunity to ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders Case Study Ask yourself the following... Question Yes No Comments Are you individually and jointly accountable for the team’s purpose, goals, approach and work products? X Can you and do you measure progress against specific goals? X Yes with weekly KPI’s. and Performance reviews Do all members feel responsible for all measures? X Are the members clear on what they are individually responsible for and what they are jointly responsible for? X Are you a reliable team member who gets work done and does a fair share of the work to meet commitments? X Is there a sense that “only the team can fail”? X Do you consider these examples to be qualities to serve as a role model for others? Yes Explain: It’s important that people If YES or NO....What do you consider the advantages or disadvantages of these EXAMPLES to be in achieving qualities to serve as a role model for others? Discuss or complete the following according to the INSTRUCTOR Quality/aspect Advantages Disadvantages Can the team count on you to deliver good performance all the time or just some of the time? They become reliant on you Do you speak up and express your thoughts and ideas clearly, directly, honestly, and with respect for others and for the work of the team? Are you a good listener? Are good listeners essential for teams to function effectively? Do you participate and fully engage in the work of the team rather than sit passively on the sidelines? Is your approach a “can-do” attitude? Do you demonstrate that you can help the team achieve success? Do you share information, knowledge, and experience and take the initiative to keep other team members informed? Do you share open communication with the team not just at formal meetings? Are you flexible in your approach and thinking as teams often deal with changing conditions? What other areas do you consider important to serve as a role model for others and enhance the organisation's image for all stakeholders? DISCUSS OR DETAIL BELOW. EXAMPLE WHY   Activity 2 Estimated Time 30 Minutes Objective To provide you with an opportunity to establish and maintain open communication processes with all stakeholders Case Study Suggest your views and detail examples on the following process examples for effective communication with stakeholders. ADD your own suggestions as well. Process Your views and examples Set your vision, objectives, communication need Determine your communication strategy as each approach and circumstance will be different Ensure the information is consistent, understandable and timely. Plan for any organisational changes that may occur when communicating with stakeholders Create your communication implementation plan Implement/initiate your process Measure your success  As required by the organisation  In a format that complies with the legal requirements for your organisation  Where appropriate statements may also be recorded from stakeholders as part of open communication.  Such as audiotape or audio visual (video) devices Other Activity 3 Estimated Time 30 Minutes Objective To provide you with an opportunity to communicate information from line manager/management to the team Case Study Suggested area Your comments and suggestions Is there a culture of open communication from appropriate workplace senior management to teams Yes some Senior Managers are very good, others are terrible. What are the existing lines of communication with line managers Yes with most, it is a little more distant in Head office which there is a bit of us and them culture. Face to face visits would assist with better relationships Are there an open lines of communication with your work colleagues Yes with most, it is a little more distant in Head office which there is a bit of us and them culture. Face to face visits would assist with better relationships Are all forms of communications answered or followed promptly and appropriately   Activity 4 Estimated Time 30 Minutes Objective To provide you with an opportunity to communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders and evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholder Case Study Using an example from your WORKPLACE, complete this suggested communication check list and discuss its findings. Discuss with the instructor if this activity is to be based on a hypothetical situation. Nature of the unresolved issues, concerns and problems raised by team members Discovery Details of issue Type Raised by Date Raised Background Priority (High/Medium/Low) Action Communication Assigned to Description Target Resolution Date Status/ Action Taken Final Solution Other Describe the follow-up ACTION/S undertaken with line manager/management and other relevant stakeholders