Marking Criteria Very Poor Poor Satisfactory Good Very Good MARK Executive Summary Introduction to the organisation 1 point 1 point Clear identification of the organization’s business objectives and operations strategy. Good understanding the relationship between operations and strategy and criteria for evaluating operations strategy Thorough evaluation and prioritization operations performance objectives Applied relevant framework/theory in assessing the organization’s internal consistency and its contribution to competitive advantage Clear identification of the organization’s operations challenges; Well justified and convincing advice to the organization’s future operations management 2 points 3 points 3points 3 points 4 points Appropriate Academic written skills Presentation and layout 2 points 1 point Total mark (20) Mark attained MARKING GUIDE ADDITIONAL INFORMATION PLEASE WRITE SUMMARY OF ENTIRE REPORT IN EXEUTIVE SUMMARY INCLUDING THE PURPOSE OF REPORT, PROBLEM FACING BY COKE COLA. HOW YOU PROVIDE SERVICE TO MAKE CUSTOMER HAPPY WRITE ABOUT CUSTOMER COMPLAINTS DIFFRENTIATE THE NEED OF CUSTOMER ACC TO AGE GROP,SEX AND WE NEED DIAGRAM ON EACH QUALITYABJECTIVE: SPEED FLEXIBILITY DEPENDABILITY QUALITY AND COST.