Question Business Operations and Reliability Management

Q This is an individual project NOT a group project and a country restaurant is not a valid subject. The coursework should be no more than 2500 words (not including the House of Quality (HOQ)). There should be no appendices. You may use any other Quality tools to aid you in this assessment.

1. Describe a process/system/service of your choice. (10% of the total marks)

2. Brainstorm and describe the 'Whats' and 'Hows' (14-20 of each). If you are omitting any of these from your HOQ, then explain why. (20% of the total marks)

3. Construct a HOQ for this process/system/service. Describe each part of the HOQ with respect to your process/system/service. For any part(s) of the HOQ which cannot be done because of lack of information, confidentiality, etc., complete the part(s) with simulated information and describe how data would be collected to complete the missing part(s). (40% of the total marks)

4. Detail outcomes, recommendations and conclusions based on your HOQ. (30% of the total marks)

The coursework may be hand-written or word-processed but must be legible and well structured. Attention should be paid to grammar, punctuation and spelling. All sources used must be fully referenced in Harvard style.

Date of submission is to be no later than 12 midday Friday 23rd May 2014. University Regulations will apply for late work.

Keep a spare copy for yourself.

This coursework accounts for the Module Learning Outcomes M2, M3, M5 and M6.

This coursework is 50% of the assessment for the module.