Apply your Knowledge

Please answer all three questions completely 8-6

Can you express sympathy with someone's negative situation without apologizing for the circumstances? Explain your answer 8-7

Is intentionally deemphasizing bad news the same as distorting graphs and charts to deemphasize unfavorable data? Why or why not? 8-8

If your social media monitoring efforts pick up a tweet that accuses your customer service staff of lying and claims to have evidence to back it up, how would you respond?