Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 1 of 11 Task 2: Plan and Manage Resource Acquisition Performance objective You will demonstrate skills and knowledge required to plan and manage resource acquisition. Assessment description In response to a simulated business scenario, and using work completed in Assessment Task 1, you will develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions. Procedure 1. Read the BBQ fun simulated business information provided in Appendix 1 of this task and in the business documentation provided in Assessment Task 1. 2. Plan and implement physical resourcing: a. Review the physical resourcing activities in the action plan you developed in Assessment Task 1. b. Elaborate on your plan by including all steps and strategies to acquire resources in accordance with organisational requirements. c. Explain the risk management strategy needed to protect the organisation’s IP and/or ensure the organisation does not breach third-party IP. 3. Plan and implement human resourcing: a. Review the human resourcing activities in the action plan you developed in Assessment Task 1. b. Elaborate on your plan by including all steps and strategies to recruit people in accordance with organisational requirements.Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 2 of 11 c. Incorporate IP requirements for human resource acquisition to ensure trade secrets and confidential information is protected from theft, misuse and unauthorised distribution. d. Prepare to interview two recruits by organising a role-play interview with each and preparing paperwork. You may wish to prepare using the interview planning template provided in Appendix 4. e. Interview, assess and make recommendations on two potential recruits in accordance with your plan. You may use the templates provided or develop your own. You may want to use the assessment and evaluation template provided in Appendix 5. 4. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for your records. Specifications You must: ● participate in two interview role-plays ● submit a portfolio including: ○ action plans ○ interview plan ○ assessment and evaluation record with recommendations. Your assessor will be looking for: ● reading and writing skills to access and use workplace information and to write a detailed resource acquisition plan using vocabulary, grammatical structures and conventions appropriate to the context. ● writing and numeracy skills to complete planning documentation ● planning and organisational skills to identify IP risks and take responsibility for implementing a physical and human resource acquisition plan to achieve operational goals ● communication skills to present information using clear and professional English, listen and comprehend information from interviewees and confirm understanding through questioning and active listening skills ● monitoring skills to identify the implications and requirements for protecting IPManage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 3 of 11 ● interaction skills to communicate and empathise with students during interview processes, facilitate one-on-one interviews and influence direction to achieve business outcomes ● knowledge of organisational resource acquisition policies, practices and procedures.Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 4 of 11 Appendix 1 – Scenario – e-Commerce Resourcing Background to scenario The BBQ fun Board of Directors and the CEO have decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions. You have been hired as an external consultant to manage operational planning activities for BBQ fun’s ecommerce strategy. Under the strategy, BBQ fun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customers would cover delivery costs. Currently, BBQ fun has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy. Additionally, assets such as delivery vehicles would need to be acquired. New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets. All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures. High-level planning has been completed and approval has been given to implement the strategy. According to your plans, you are now at the stage where you must plan and then implement the resourcing required to enable the strategy. Physical resourcing and human resourcing are about to commence. Remember, e-commerce operations are expected to be underway by 1 October 2014. Scenario task You will need to plan physical and human resourcing at a detailed level in accordance with all organisational requirements. You are expected to deploy resourcing strategies to plan and implement: ● physical resourcing of redeveloped website(plan entire process as per organisational requirements)Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 5 of 11 ● recruitment of four customer service representatives (plan entire recruitment process as per organisational requirements; you will need to demonstrate implementation through interviewing and assessing two students). Note: You may consider the management team of BBQ fun, including warehouse team leaders to be human resources for the acquisition of physical resources. Use description of their roles in operational planning when assigning responsibilities. Physical resourcing Consultation with the management team at BBQ fun has provided you with the following information: ● Three website developers will bid for the contract to redevelop the existing website: Company Bid Ace developers $70,000 Premier Tech $80,000 Innovative Technologies $90,000 ● The budget for the redevelopment is $100,000. ● Bids have been analysed as follows.Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 6 of 11 Ace Developers Premier Tech Innovative Technologies Factor Weight Score (S) Weighted score (W x S) Score (S) Weighted score (W x S) Score (S) Weighted score (W x S) Maintenance x1 2 2 3 3 3 3 Range of features: ● payment options ● integration with existing systems x3 2 6 2 6 2 6 Future-proofing: ● ability to be upgraded as technology improves x5 3 15 6 30 6 30 Quality: ● usability for customers x10 4 40 4 40 6 60 Total 63 79 99 Price (% of budget) .70 .80 .90 Total score/price (final assessment of bid quality) 90 98.75 110Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 7 of 11 Human resourcing Consultation with the management team at BBQ fun has provided you with the following information: ● The budget for recruitment of four online customer service and sales representatives is $30,000. The breakdown of costs is as follows: Advertising $5,000 Recruitment consultant $10,000 Your time $10,000 Contingency $5,000 ● You now have three suitable online customer service and sales representatives. ● You have two more students to interview. ● The student is required to have the following skills and attributes: ○ enthusiastic and motivated ○ attention to detail ○ compliance with organisational requirements ○ takes initiative ○ problem solver ○ two years’ experience in online sales ○ telephone and keyboarding skills ○ ability to learn features and benefits of products to discuss with customers. ● The following skills and attributes are not strictly required, but desired: o marketing and sales formal training o knowledge of BBQ fun’s product line o familiarity with CRM systems.Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 8 of 11 Appendix 2: Action plan Template Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing) Date Person responsible Budget or resources (where applicable)Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 9 of 11 Appendix 3: Expenditure payment approval Form For completion by person verifying payment: Date Invoice date Payee name: Job/project number: Project title: Description of payment: Payment amount: $  ex. GST  inc. GST Signature of person verifying payment Signature of delegated manager For completion by finance: Account number Account name Amount Total Payable: $ Approved: Date: Director: CEO: Finance manager:Manage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 10 of 11 Appendix 4: Interview planning template Planning aspect Description Time 1. Type of interview 2. Objectives 3. Approach and style 4. Schedule 5. Topics and questionsManage Operational Plan – BSBMGT517 Innovation and Business Industry Skills Council Ltd, 1st Edition Version 2, 2015 Page 11 of 11 Appendix 5: Assessment and evaluation template Student: Question Ideal answer contains: Number of possible points Score 1 2 3 4 5 6 Total Recommendation: