Presentation Preparation Worksheet: Group Presentation BUS 207 INTRODUCTON: Write a few sentences of what you will say to do the following: 1. Capture the audiences’ attention Greetings for the day, today my highlight of the topic are the claims management, company views & how the people address it. The claim by a definition is a ‘asserting in a formal demand or a requesting manner to owe something’. Every company abides by the claim management of the consumers & of clients. The importance is how it is addressed by the people, how company takes it forward & how to bridge this gap, so that it is resolved on a priority basis. 2. Establish Credibility ____________ File a claim through email, phone submit it to the company. The written complain puts more pressure to be addressed on an immediate basis then the concurrent email or phone approach. If the claim is genuine enough with all the evidences, the company will contact & process it. Good companies always want to retain loyal customers. Customer need to clearly mention what kind of claim they want in the form of refund, replacement, credit note, points or money transfer to their wallets, inspection, corrections or cancellations. 3. What is your thesis statement (your main focus?)______ The main focus is the specification of the claim, how to make company enact on an urgent basis, how as an individual we wish to resolve it (through replacement, refund, repair, credit etc._& how to make people address their claims, methodologies & benefits of maintain a good relations._____________ 4. Outline what you are talking about and how it relates to your thesis. 2 The company always look into the genuine claims made by the customers. But, if the customer acted fraudulently, it will lead in the breach of trust, hence while claiming a customer has to be logical & unemotional while addressing his concern to the company. It should provide evidences & discuss patiently with the company. Once the company has registered it will take appropriate steps to help customers. Often it is found customer unethically, scream & shout without hearing loops, this becomes challenge for the agent & for the company to resolve it at the utmost priority resulting in delays. People should think empathically to reach a stage of resolvement rather than delaying it through carrying grievances & complains. Body 1, 2 and 3 1. Verbal sign post: ____________________________________ 2. What is your topic sentence? How does that relate to your thesis? Topic is Claims & how to effectively file claims, in order to get it resolved undisputedly. The appropriate methodology is to write a letter which serves as a record, if calling to note down agent details & if filing by email then saving in the folder so that it is easily traceable & retrievable. 3. Explain and cite your sources verbally (if necessary) Lander, E. S., Linton, L. M., Birren, B., Nusbaum, C., Zody, M. C., Baldwin, J., ... & Funke, R. (2001). Initial sequencing and analysis of the human genome. Nature, 409(6822), 860-921. Misner, C. W., Thorne, K. S., & Wheeler, J. A. (1973). Gravitation. Macmillan. 4. How does this relate to your audience? Explain should they care about what you are saying? Presentation Preparation Worksheet: Group Presentation BUS 207 Yes, they should care as it topic of claims management focuses on bridging the gap of undisputed claims on accent of misunderstanding between customer & of the company. 5. How will you attract the audience’s attention with supporting information? (be specific and why should students relate to your supporting info)? I will attract my audience by specifying some good examples of customers enactment in a certain manner resulting in delays & also showcasing an example in which a customer filed a written letter, how company corresponded with him & how swiftly it got resolved to create a impact in choosing a right approach to methodology & communication while dealing with claims. 6. Summarize your main points in body 1 by paraphrasing. Explain why it is important to your main thesis. Every company abides by the claim management of the consumers & of clients. The importance is how it is addressed by the people, how company takes it forward & how to bridge this gap, so that it is resolved on a priority basis. 7. Transition to the next point. Use a verbal signpost and introduce Body 2 and 3. 8. Repeat these steps with Body 2. Conclusion Transition into the conclusion. Use a verbal signpost. Summarize your thesis and main point in an interesting and engaging way. _To conclude, one needs to understand the methodlogy to reach out to company along with supporting documents, evidences & let the company know about date, time of resolvement, The types of action warranted such as repair, refund or credit balance etc._People should understand to have faith & trust in company as 4 company will act in favor of the customer unless a customer is acting fraudulently. What do you want your audience to think or remember or do about your presentation? This is the take away. Write 3-4 sentences _ I want them to focus on the methodologies to file claims, issues while dealing with the company, how company perceives it & acts on the basis of claims filed. Sometimes customers act inappropriately which results in delays & significant grievances. Thank your audience for listening _____________________________________________________________________________________________ _______________________________________________________________________________________