ICON COLLEGE Page 1 HND Assignment Brief Session: February 2017 Programme title BTEC HND in Travel and Tourism Management Unit number and title 8 Legislation and Ethics in the Travel and Tourism Sector Assignment number & title 1 of 1 Essay and Scenario Based Written Report Unit Leader Emmanuel Fomuso Assessor (s) Emmanuel Fomuso Final assignment submission deadline 05-10 June 2017 Late submission Deadline 12-17 June 2017 The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade. Resubmission deadline TBA Feedback In class, feedback will be available from draft submissions on a task by task basis as a formative assessment as well as summative feedback in the form of initial submission. Final feedback will be available within 2 weeks of the assignment submission date. General Guidelines  The work you submit must be in your own words. If you use a quote or an illustration from somewhere you must give the source.  Include a list of references at the end of your document. You must give all your sources of information.  Make sure your work is clearly presented and that you use correct grammar.  Wherever possible use a word processor and its “spellchecker”. Internal verifier N Saleem Signature (IV of the brief) * Date ICON COLLEGE Page 2 ICON College of Technology and Management HND in Travel and Tourism Management Unit 08: Legislation and Ethics in the Travel and Tourism Sector Session: February 2017 This assignment will be assessed by essay and written report. Assignment Context and the Scenarios You are required to complete the following four tasks. Some tasks are based on the scenarios provided and others on essay. Assignment Tasks ________________________________________________________________ LO 1: Task 1 As a trainee in your local Law Centre, you have been asked by your supervisor to write a number of brief reports which will be used to advice unhappy holiday clients contemplating the possibility of bringing court actions. The reports are as specified below. (A) A report on the legal and regulatory framework of the English legal system, giving a brief analytical explanation of classification of laws, the court system and sources of law used to regulate the Travel and Tourism Sector. (AC 1.1) (B) A report discussing the role of the respective regulatory bodies in the Travel and Tourism sector, paying attention to the legislation and International Conventions used to regulate the surface, sea and air transport sectors. (AC 1.2)  M 1: To achieve this, the student needs to show that an effective approach to study and research has taken place in addressing the respective regulatory bodies in the Travel and Tourism industry and the different ways in which disputes are resolved between businesses and their clients (Task 1 A and 1 B) LO 2: Task 2 A. As the Health and Safety Officer at Elegant Hotel, write a report to Mr Fred, the Hotel Director evaluating the impact of the health, safety and security legislation which he has to be aware of. (AC 2.1) B. You are also requested to write a second report to Mr Fred, analysing the Equality legislation in the English Legal System, which he should be aware of, when recruiting and managing employees of the Hotel. (AC 2.2)  M 2: Relevant theories and techniques or legal rules are being applied to deal with Health and Safety related issues (Task 2A)  M 3: To achieve this, the student has to use the appropriate structure and approach in responding to the above Task 2B. There should be coherent and logical analysis of concepts relating equality laws in the Travel and Tourism sector.  D 1: To achieve this, the student will have to arrive at conclusions using a combination of ideas in addressing the above task (Task 2A and 2B). ICON COLLEGE Page 3 LO 3: Task 3 At the Law Centre you have also been asked to write brief reports on the following (A) A report explaining the general features of the following legislation giving examples in the Travel and Tourism sector; i) The Unfair Contract Terms Act 1977 ii) Unfair Terms in Consumer Contract Regulation 1999. iii) Sale of Goods Act 1979 iv) Supply of Goods and Services Act 1982 v) The Consumer Rights Act 2015 (AC 3.1) (B) A report explaining the consumer protection legislation relating to package holidays which Tour Operators should take into consideration to avoid civil or criminal liability, when organising such holidays for customers. (AC 3.2)  M 2: To achieve this, a range of sources of information have to be used in addressing the legislation in Tasks 3A and 3B.  D2: Substantial activities have been carried out in planning, managing and organizing related to explaining Task 3A and 3B. LO 4: Task 4 A large Corporation in the Travel and Tourism sector responsible for Building Holidays Homes in the Caribbean Islands has requested that you write a report, which deal with the issues stated below, to enable them run their business in a proper manner. You are being asked to write a report in which you; (A) Identify and analyse instances of ethical dilemmas which their Corporation could face and how to deal with those dilemmas.(AC 4.1) (B) Analyse the Corporate Social Responsibility of their Corporate. (AC 4.2)  M 3: There has to be coherent communication of these rules for the intended audience in the Travel and Tourism sector. (Task 4A and 4B)  D 3: To achieve this, the student needs to show innovative and creative thinking in addressing the ethical dilemmas and how they could be dealt with (Task 4A and 4B). Total recommended word limit is approximately 3,000 – 3,500 ICON COLLEGE Page 4 Relevant Information 1. Assessment Criteria Related to the Learning Outcomes 2. Basis for Merit and Distinction Criteria Merit (M1, M2, M3) Distinction (D1, D2, D3) Descriptors Indicative characteristics Descriptors Indicative characteristics M1 Identify and apply strategies to find appropriate solution  an effective approach to study and research has been applied particularly in addressing the legal framework and regulatory bodies in 1.1 and 1.2 D1 Use critical reflection to evaluate own work and justify valid conclusions  To achieve this, the student will have to arrive at conclusions using a combination of ideas in addressing 2.1 and 2.2 especially M2 Select/design and apply appropriate methods/technique  Relevant theories and techniques or legal rules are being applied to deal with Health and Safety related issues particularly in 2.1 and 2.2 D2 Take responsibility for managing and organising activities  This would be achieved if the student demonstrates autonomy and independence in arriving at conclusions in response to 3.1 and 3.2 M3 Present and communicate appropriate findings  There has to be coherent communication of these rules for the intended audience in the Travel and Tourism sector particularly in 4.1 and 4.2 D3 Demonstrate convergent/later al/creative thinking  To achieve this, the student needs to show innovative and creative thinking in addressing the ethical dilemmas and how they could be dealt with in 4.1 and 4.2 Learning outcomes Pass LO1 Understand the legal and regulatory framework in the travel and tourism sector 1.1 Explain the legal and regulatory framework of the travel and tourism sector 1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework LO2 Understand legislation and regulations relating to health, safety and security in the travel and tourism sector 2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector 2.2 Analyse legislation that relates to equality LO3 Understand consumer protection legislation in relation to the travel and tourism sector 3.1 Explain contract legislation in relation to travel and tourism customers 3.2 Explain consumer protection legislation in relation to travel and tourism customers LO4 Understand the role of business ethics in the travel and tourism sector 4.1 Analyse ethical dilemmas faced by the travel and tourism sector 4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business ICON COLLEGE Page 5 3. Preparation guidelines of the Coursework Document a. All coursework must be word processed. b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch). c. Font size must be within the range of 10 point to 14 point including the headings and body text (preferred font size is 11). d. Standard and commonly used type face such as Arial should be used. e. All figures, graphs and tables must be numbered. f. Material taken from external sources must be properly refereed and cited within the text using Harvard standard g. Do not use Wikipedia as a reference. h. Word limit must be strictly followed. 4. Plagiarism and Collusion Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below: Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort. Collusion is copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism & Collusion please see the student hand book) 5. Submission a. Initial submission of coursework to the tutors is compulsory in each unit of the course. b. Student must check their assignments on ICON VLE with plagiarism software Turnitin to make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times in the Draft Assignment submission point located in the home page of the ICON VLE. c. All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. d. Any computer files generated such as program code (software), graphic files that form part of the coursework must be submitted as an attachment to the assignment with all documentation. e. Any portfolio for a unit must be submitted as a hardcopy to examination office. f. The student must attach a tutor’s comment in between the cover page and the answer in the case of Resubmission. 6. Good practice a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy. 7. Extension and Late Submission a. If you need an extension for a valid reason, you must request one using an Exceptional Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. b. Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction. c. All Late coursework must be submitted to the Late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. 8. Submission deadlines as shown above Submit to: Online to the ICON VLE only