Unit of Study Guide
Unit Code: SBM4203
Unit Name: Management Information
Systems
Prepared by: Associate Professor Craig Ellis
Date: 7/02/2017
This publication is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be
reproduced by any process without the written permission of Asia Pacific International College.i
Table of Contents
1. Unit Overview .................................................................................................................. 1
1.1 Unit Description .................................................................................................................. 2
1.2 Unit Learning Outcomes (LOs) ............................................................................................ 2
1.3 Teaching Methods and Strategies....................................................................................... 2
1.4 Development of Course Objectives and Graduate Attributes ............................................ 3
1.5 Schedule of Teaching and Learning Activities ..................................................................... 3
1.6 Key dates ............................................................................................................................. 5
1.7 Student Feedback and Continuous Improvement .............................................................. 5
2. Learning Resources........................................................................................................... 7
2.1 Prescribed and Recommended Readings............................................................................ 7
2.1.1 Prescribed.................................................................................................................... 7
2.1.2 Recommended ............................................................................................................ 7
2.1.3 Access to Library Resources ........................................................................................ 7
2.2 Additional Resources Required ........................................................................................... 7
3. Assessment Information................................................................................................... 8
3.1 Assessment Overview ......................................................................................................... 8
3.2 Group assignments.............................................................................................................. 8
3.3 Submitting assessments...................................................................................................... 9
3.4 Late submission of assessments.......................................................................................... 9
3.5 Receiving marks for assessments........................................................................................ 9
3.6 Changes to assessments...................................................................................................... 9
3.7 Assessment moderation.................................................................................................... 10
3.8 Appeals against assignment marks ................................................................................... 10
4. Policies............................................................................................................................11
4.1 Academic Integrity and Professional Standards................................................................ 11
4.2 Other Relevant Policies, Procedures and Forms ............................................................... 11
5. Student Support ..............................................................................................................12
5.1 Academic and Learning Support ....................................................................................... 12
5.2 Technical Support.............................................................................................................. 12ii
5.3 Student Services Support .................................................................................................. 12
APPENDIX A - Assessment Information ....................................................................................13
Assignment 1: Presentation.......................................................................................................... 13
Assignment 2: Report.................................................................................................................... 21
APPENDIX B: Unit Moderation Status.......................................................................................25Unit of Study Guide: SBM4203, Semester 1, 2017
Page 1
1. Unit Overview
Instance Semester 1, 2017
Unit Title Management Information Systems
Unit Code SBM4203
Credit Points 6
Pre-Requisites None
Co-Requisites None
Other Requirements None
COURSE(S) BBIS
Teaching Team – Melbourne
Unit Coordinator: Dr Sommala Sisombat Phone: (03) 9603 5333
Email:
[email protected]
Office: Level 6, 399 Lonsdale Street,
Melbourne 3000, Australia
Teaching Team - Sydney
Unit Coordinator: Dr Oday Jerew Phone: : (02) 9318 8111
Email: [email protected]
Office: Level 1, 55 Regent Street,
Chippendale NSW 2008Unit of Study Guide: SBM4203, Semester 1, 2017
Page 2
1.1 Unit Description
This unit provides comprehensive overview of the issues managers face in the selection, use, and
management of Information Systems (IS) to implement business strategies and gain competitive
advantage. This unit explores the integrative coverage of essential new technologies, IS
applications, and their impact on business models and managerial decision making. Initially, it
attempts to use a case study approach and explore topics such as CRM and SCM and IS assets
management. It also looks at the specific development and management issues related to IS, Web
Commerce and e-Business during many organizational transformations. Finally, this unit
emphasises the importance of managing integrated computer-based information systems,
commonly referred to as Enterprise Resource Planning (ERP) systems, designed to support a large
organization’s information needs. A major feature of this unit is to investigate the issues
associated with the analysis, design and implementation of ERP systems and justifies how such
systems implement transaction processing, management information systems and executive
information systems where all significant business relationships are digitally enabled.
This unit is a core unit in the BBIS program.
1.2 Unit Learning Outcomes (LOs)
On successful completion of this unit, students will be able to:
1. Identify the issues managers face in the selection, use, management and deployment of
Information Systems (IS) to create new efficiencies for the major functional areas of the
businesses.
2. Demonstrate an understanding of various job types that are available in the IS industry,
what they entail and what abilities they require.
3. Assess the relationship between organizations, IS and business processes for Customer
Relationship Management (CRM) and Supply Chain Management (SCM).
4. Appraise the salient characteristics of CRM, SCM and IS assets management.
5. Compare and contrast the specific development and management issues related to IS,
Web Commerce and e-Business during many organizational transformations.
6. Develop an appreciation of the impact of Enterprise Resource Planning (ERP) Systems on
businesses.
7. Understand the issues involved in the design, implementation and maintenance of ERP
Systems.
8. Evaluate the benefits and limitations of use of SAP R/3 as an example of an ERP System.
9. Analyse the relationship among ethical, social, and political issues raised by management
IS
1.3 Teaching Methods and Strategies
This unit is taught over 13 weeks. Unit content is delivered to students via lectures and tutorials,
and totals 4 student contact hours per week.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 3
Students will participate in teaching and learning activities including ‘activity-based learning’ under
academic supervision, with frequent interaction with fellow students and the faculty, who will also
provide frequent feedbacks to individuals and the class as a whole.
In addition to timetabled contact hours, students are expected to do at least 4 hours of personal
study each week to review lectures and read prescribed and recommended materials for this unit.
The total individual workload of this unit will be around 150 hours (including teamwork, individual
self-study and reading).
1.4 Development of Course Objectives and Graduate Attributes
This unit introduces the learning required to deliver the following Course Objectives:
Successful completion of this unit also contributes specifically to development of the following
APIC Graduate [Transformative] Attributes:
Communication
Collaboration
Problem Solving
Leadership
Analysis
Ethical Attitude
Self-Direction
Research
Creativity and Innovation
Learning
Cultural Empathy
1.5 Schedule of Teaching and Learning Activities
Week Topic Scheduled Teaching and Learning Activities
1 Information systems Introduction to course aims, objectives, target
competencies, learning strategies, resources available,
timetable and deliverables, assessment methods and
related briefings
Tutorial 1: Chapter 1 Questions
Reading: Prescribed Textbook: Chapter 1
2 Electronic commerce
and supply chain
systems
Tutorial 2: Chapter 2 questions and discussion of solutions
to Tutorial 1
Reading: Prescribed Textbook: Chapter 2Unit of Study Guide: SBM4203, Semester 1, 2017
Page 4
Week Topic Scheduled Teaching and Learning Activities
3 Business usage of
information systems
Tutorial 3: Chapter 3 questions and discussion of solutions
to Tutorial 2
Review of theoretical concepts relevant to group Research
project and presentation
Reading: Prescribed Textbook: Chapter 3
4 Business intelligence,
knowledge management
and specialised systems
Tutorial 4: Chapter 4 questions and discussion of solutions
to Tutorial 3
Reading: Prescribed Textbook: Chapter 4
5 Information system
project management
Tutorial 5: Chapter 5 questions and discussion of solutions
to Tutorial 4
Submission of Group Research Project and Presentation
Reading: Prescribed Textbook: Chapter 5
6 Software: systems,
application software and
cloud computing
Tutorial 6: Chapter 6 questions and discussion of solutions
to Tutorial 5
Mid-term Test
Reading: Prescribed Textbook: Chapter 6
7 Computer hardware,
telecommunications and
networks
Tutorial 7: Chapter 7 questions and discussion of solutions
to Tutorial 6
Reading: Prescribed Textbook: Chapter 7
8 Organising data and
information
Tutorial 8: Chapter 8 questions and discussion of solutions
to Tutorial 7
Presentation of Group Research project
Reading: Prescribed Textbook: Chapter 8
9 The internet, world wide
web, web 2.0 and social
networking
Tutorial 9: Chapter 9 questions and discussion of solutions
to Tutorial 8
Review of theoretical concepts related to individual
assignment.
Reading: Prescribed Textbook: Chapter 9
10 Privacy and ethics Tutorial 10: Chapter 10 questions and discussion of
solutions to Tutorial 9
Review of theoretical concepts related to individual
assignment.
Reading: Prescribed Textbook: ChapterUnit of Study Guide: SBM4203, Semester 1, 2017
Page 5
Week Topic Scheduled Teaching and Learning Activities
11 Ergonomics, e-waste and
green computing
Tutorial 11: Chapter 11 questions and discussion of
solutions to Tutorial 10
Submission of individual assignment
Reading: Prescribed Textbook: Chapter 11
12 Managing information
security
Tutorial 12: Chapter 12 questions and discussion of
solutions to Tutorial 11
Reading: Prescribed Textbook: Chapter 12
Feedback of Individual Assignment
Review and revision
13 Final Exam End-of-semester Exam
1.6 Key dates
Event Information Date(s)
Orientation Important information, activities and
classes introducing students to their
studies
Thursday, 23 February 2017 to
Friday, 24 February 2017
Semester starts Commencement of teaching Monday, 6 March 2017
Census After this date, students may not:
Enrol into units of study
Withdraw without penalty from
units of study
Friday, 10 March 2017
Semester ends Teaching ends Friday, 2 June 2017
Examination period Final examinations, vivas and
presentations
Monday, 5 June 2017 to Friday,
16 June 2017
1.7 Student Feedback and Continuous Improvement
APIC is committed to the principle of continuous improvement, and seeks feedback from students
to assist APIC in providing the best possible teaching and learning experience.
As a result of feedback received from students via APIC’s Student Evaluation Questionnaire (SEQ),
implemented at the end of each teaching period, the following changes have been made to this
unit:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 6
Click or tap here to enter text.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 7
2. Learning Resources
2.1 Prescribed and Recommended Readings
2.1.1 Prescribed
Stair, R., Moisiadis, F., Genrich, R., Reynolds, G. (2010) Principles of Information Systems, 2nd
edition, Cengage Learning
2.1.2 Recommended
Websites
Association for Information Systems
http://ais.site-ym.com
Australian Institute of Management
http://www.aim.com.au/
Computing & Information Sciences
http://cisjournal.org/
National Centre for Information Systems Research
http://www.cbe.anu.edu.au/NCISR/index.htm
2.1.3 Access to Library Resources
Library opening hours are as follows:
Melbourne Sydney
Monday – Friday: 9:00am to 9:00pm
Saturday: Closed
Sunday: Closed
Public holidays: Closed
Monday – Friday: 9:00am to 5:00pm
Saturday: Closed
Sunday: Closed
Public holidays: Closed
E-library (EBSCO) resources are accessible 24/7 via the OLS.
2.2 Additional Resources Required
N/A.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 8
3. Assessment Information
3.1 Assessment Overview
The assessment in this Unit has 4 components as listed below:
Task No. Assessment Tasks and Description Weighting
1
Due Week 5
Presentation Group Assignment Click or tap
here to
enter
text.15%
2
Due Week 6
Midsemester
test
Two-hour test comprising of multiple choice (20 marks)
and short answer questions (30 marks)
Click or tap
here to
enter
text.20%
3
Due Week
11
Report Individual Assignment: “The manager’s job in context” Click or tap
here to
enter
text.15%
4
Due Week
13
Examination Three-hour examination comprising of:
Section A: Multiple-choice (30 marks);
Section B: Short answer (30 marks):
Section C: Case study/problem question (40 marks).
Click or tap
here to
enter
text.50%
Full details of all assessment tasks for this unit of study (including detailed marking criteria) can
be found in Appendix A of this document.
3.2 Group assignments
APIC uses group assignments to provide a platform of authentic assessment that highlights best
practice and enhances the development of collaborative skills.
The assessment focus is around the process of working in groups for purposes including:
Collaboration and cooperation;
Analysis of the task for the purpose of assigning responsibility for its components;
Incorporating elements of leadership, teamwork, delegation and coordination;
Preparation and presentation of group reports, which may be supplemented by individual
component reports;
Understanding and evaluating the challenges that arise in collaborative work, and
formulating techniques to manage them.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 9
All students are expected to undertake group assessment with due regard to the APIC Academic
Integrity Policy (see Section 4, Policies).
3.3 Submitting assessments
All written assessments are to be submitted via the Unit site on the Online Learning System (OLS)
by the due date and time given in the Assessment Overview. Unit lecturers will provide
instructions and in-class demonstration of the submission process prior to the due date for the
first assessment in the Unit. Students who experience technical issues when attempting to submit
their assignment via the OLS should immediately contact technical support or the website for
assistance (see Section 5.2, Technical Support).
Vivas, examinations and presentations must be attended as scheduled, unless by prior
arrangement due to exceptional circumstances (see Section 4, Policies). Non-attendance at a
scheduled assessment may result in a fail grade for the assessment piece, and may impact
students’ overall grade in the Unit.
3.4 Late submission of assessments
Written assessments that are submitted after the due date and time published in this Unit of
Study Guide will receive a penalty of 10% of the maximum available mark per working day.
Exceptions to this will only be granted where a student has requested and been granted an
extension to the assignment due date in advance, or where an application for Special
Consideration has been granted (see Section 4, Policies).
3.5 Receiving marks for assessments
Students will normally be notified of marks for individual assignments via the OLS. All student
results for an individual assessment item will be released concurrently.
Marks will normally be returned within two weeks of the assessment being submitted. Students
will be notified if there is to be a delay to the release of marks for an assignment.
3.6 Changes to assessments
Other than in exceptional circumstances, no changes should be made to the assessment profile
published in this Unit of Study Guide after the end of Week 1 in any teaching period. If after this
time it becomes necessary to make changes to an assessment, any modifications must be:
made in consultation with students;
communicated to all students in writing by the Unit Coordinator; and
approved by the Dean.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 10
3.7 Assessment moderation
Pre- and post-assessment moderation is a quality assurance process for ensuring appropriate
assessment and the consistent marking and grading of student work. APIC does not define the
proportion of marks and/ or grades that lie within pre-determined bands.
Moderation may occur:
before marking individual assessment tasks (pre-assessment) to ensure markers have a
shared understanding of the relevant criteria and standards; and
after marking individual assessment tasks and before the release of marks to students
(post-assessment) to ensure markers have applied the relevant criteria and standards
consistently.
3.8 Appeals against assignment marks
Appeals against the mark(s) awarded for an assessment task will only be considered on the
grounds that:
a Unit of Study Guide was not provided for the unit;
the assessment requirements as specified in the Unit of Study Guide were varied without
the approval of the Dean and without written notification to students;
assessment requirements specified in the Unit of Study Guide were unreasonably or
prejudicially applied to the student;
the student believes that a clerical error has occurred in the computation of the mark; or
due regard has not been paid to an approved application for Special Consideration.
Requests for re-marking must be made in writing to the Unit Coordinator within 2 weeks of the
results for the assignment being released.
The assignment will be re-marked by an academic staff member other than the person who did
the original marking. Re-marking may result in the original mark being confirmed, or the student
being awarded a higher or lower mark than originally awarded.
Results of re-marking are final and may not be appealed.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 11
4. Policies
4.1 Academic Integrity and Professional Standards
Plagiarism is the inclusion of another person’s work within your submission without
acknowledgment or permission. While limited amounts of information and concepts expressed by
others may be included as part of your work, each inclusion must be identified by appropriate
referencing and acknowledgement to the original author. Plagiarism is regarded as a form of
cheating. The penalties associated with misconduct are severe, and plagiarism may result in failure
or variation of grade in the Unit.
All APIC students must familiarise themselves with the APIC Academic Integrity Policy, which can
be accessed here: http://apicollege.edu.au/academic-honesty/.
4.2 Other Relevant Policies, Procedures and Forms
The following documents contain important information relevant to all aspects of studying at APIC:
Policies:
Assessment Policy
Academic Progress Policy
Attendance Policy
Examination Policy
Recognition of Prior Learning Policy
Student Code of Conduct
Student Grievance and Appeals Policy
APIC General Regulations
Forms:
Application for Special Consideration
Application to Reduce Study Load or Overload
All APIC students are expected to familiarise themselves with these documents as part of their
rights and responsibilities as an APIC student.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 12
5. Student Support
5.1 Academic and Learning Support
Students’ first point of contact for academic support is their tutor or lecturer. Contact details for
relevant staff are provided in the Unit Overview, Section 1 of this Unit of Study Guide.
Students will be advised in class of the consultation hours for this Unit and the best means for
contacting individual teaching staff.
APIC also provides a range of workshops and tutorials to support students with study skills,
academic writing and English language learning. These services are open to all APIC students free
of charge. Students may access these services either by referral from a lecturer or tutor, or by
speaking directly to a member of staff at their campus reception desk.
5.2 Technical Support
APIC provides a 24/7/365 OLS technical support service to its staff and students. To access this
service please call 1800 092 652 and select option 1 for students.
The technical team will take a step-by-step approach to resolve queries, and will automatically
escalate unresolved tickets to a local APIC OLS administrator.
We aim to resolve any technical issue within 48 hours of the issue being reported.
5.3 Student Services Support
Students who feel overwhelmed by their studies or living in a new country are strongly
encouraged to make an appointment to see the Welfare and Engagement Officer at their campus.
APIC’s Welfare and Engagement Service provides free confidential support and personalised
assistance to help students to manage their personal issues and help develop strategies to
concentrate on their studies and get more out of their APIC experience.
APIC’s Student Services team can be contacted at [email protected], or by
speaking to a member of staff at the campus reception desk.
All student application forms can be accessed from http://apicollege.edu.au/currentstudents/forms/.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 13
APPENDIX A - Assessment Information
Assignment 1: Presentation
Due date: Week 5, Sunday, 9 April 2017
Group/individual: Group assignment
Word count: 1200-1500
Learning outcomes: Click or tap here to enter text.
Weighting: 15%
Assignment Details:
Rationale
Assess the student’s understanding of the theoretical learning to practical, real world situations.
This is a great opportunity for the students to demonstrate their ability to:
contribute effectively to a group task;
assess an organisational issue or problem as objectively as possible;
appreciate the potential of theory in managerial decision making and problem solving, and
take managerial responsibility by designing a practical course of action (rather than merely
making recommendations).
Instructions
Students will form groups of around four/five. Group should identify a problem situation (only one
problem) in an organisation they have access to (preferably an organisation where at least one
group member works or has worked recently). Do not focus on a problem that has already been
solved. Also do not focus on many problems at the same time.
A presentation covering the following points should be prepared:
1. Provide a brief introduction of the organisation (it is acceptable to withhold the name of the
organisation).
2. Describe the problem, as much as possible in terms of the observable or measurable
symptoms it manifests, for example: increased customer complaints; specific quality concerns;
high staff turnover; contracts lost; decreased market share; loss of funding or loss of profit.
(Do not conceptualise the problem initially as ‘a leadership problem’, ‘a communication
problem’ etc.).
3. The issue/problem should then be considered and analysed in terms of material drawn from
any two topics studied as part of this subject. To give some examples, your group may choose
to apply a model of leadership and use strategic planning concepts to examine your problem,
or use models or concepts of motivation and organisational culture, or ethics andUnit of Study Guide: SBM4203, Semester 1, 2017
Page 14
organisational design. Try to choose the topic models/concepts that seem to offer the most
useful insights into the problem. Do not try to deal with many models or concepts. For
example, two models, well applied and showing a good understanding of associated concepts
would likely to give optimum results. Topics outside course coverage should not be selected.
4. Design an intervention (a change program or set of activities and procedures) utilising some
aspect or aspects of your analysis. The intervention should be intended to solve or improve
the situation. Please note you are not merely being asked for a list of recommendations.
If you intend to undertake any research, interviewing, distribution of questionnaires or other
activities in your organisation, you must discuss your proposed approach with your lecturer and
obtain your lecturer’s approval before you do so. Your lecturer will discuss your group’s approach
with you prior to actual presentation date.
Group members should present their considerations, analysis and intervention design to the class
at their scheduled time. The schedule for presenting will be negotiated in class. The presentation
should last not more than 15 minutes. Each member will present for more or less equal amount of
time. You will be penalised for exceeding 15 minutes. An additional 10 -15 minutes is available for
class discussion (questions and answers). Support your presentation with appropriate visuals such
as computer slides and handouts.
A report of 1200 to 1500 words summarising your presentation must be submitted on the due
date. Visual material used in the presentation may be included as an appendix if you wish. Your
report must have a cover page duly completed and signed, and it has to be fully referenced (only
one report from each group).
Group research project and presentation: Assessment Criteria
Only one group presentation grade (worth 5%) will be awarded to all group members. It will be
based on:
The presence of an appropriate introduction to the organisation;
The identification and description of a suitable problem for analysis;
Effective use of material from two subject topics in analysing the problem;
Depth of analysis of problem;
Use of analysis in intervention design;
Apparent efficacy of intervention design;
Effective presentation of material;
Utilisation of question/discussion time,
Time management.
Only one report grade (worth 10%) will be awarded to all group members. It will be based on:
The extent to which the presentation content is effectively reported;
Quality and completeness of response to the presentation topic;
Clarity of expression;
Correct presentation.
An Individual grade may be awarded based on the grounds of peer evaluation, according to the
following criteria:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 15
Understanding of the task and topic;
Industry and initiative;
Dependability and integrity;
Participation as a group member,
Attendance at group activities.
Submission of peer evaluation form is compulsory
Marking Criteria:
Group presentation: Worth 5%
Assessment Criteria HD
Excellent
D
Very
Good
C
Good
P
Satisfactory
F
Poor
Marks
obtained
The presence of an
appropriate introduction
to the organisation
(0.25)
Space for
comments:
The identification and
description of a suitable
problem for analysis
(0.5)
Effective use of material
from two subject topics
in analysing the problem
(1.00)
Depth of analysis of
issue/problems (1.00)
Use of analysis in
intervention design
(0.75)
Apparent efficacy of
intervention design (0.5)
Effective presentation of
material (0.25)
Utilization of
question/discussion time
(0.5)Unit of Study Guide: SBM4203, Semester 1, 2017
Page 16
Time management
(0.25)
[20-25 Minutes]
TOTAL MARKS: 5
Marks obtained:
Comments:
Lecturer: Location: Date:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 17
Group Report: Worth 10%
Assessment Criteria HD
Excellent
D
Very
Good
C
Good
P
Satisfactory
F
Poor
Marks
obtained
The extent to which the
presentation content is
effectively reported (0.50)
Report reflects the
presentation material
Space for
comments:
Quality and completeness of
response to the presentation
topic (6.00)
The breadth and depth of
response
sufficient and appropriate
real-life information to
support the key points
demonstrated understanding
of the necessary concepts/
theories involved
demonstrated understanding
of the nature and complexities
of problems
Clarity of expression (1.00)
the writing is fluent, exhibiting
grammatically correct
sentences that are
appropriately punctuated
there is no spelling or typing
errors and due regard is given
to rules of capitalisation and
abbreviation, gender neutral
expression etc.Unit of Study Guide: SBM4203, Semester 1, 2017
Page 18
Correct presentation: (2.50)
the response conforms to the
requirements of the specified
format (report format)
Complied with word count
Complete cover page
information with signature
in-text citations and direct
quotes follow referencing
guide rules (correct and
complete)
correct and complete
reference list
TOTAL MARKS: 10
Marks obtained:
Comments:
Lecturer: Location: Date:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 19
Group research project and presentation: Peer Evaluation Form
Name of student completing evaluation: ______________________________________________
Please rate your fellow group members' contributions (but not your own) according to the factors
defined below.
Record these on the tables on next page, using the scales provided.
The completion of evaluation sheets is not designed as a group activity and the content of
individual sheets is confidential. Please return completed sheets to your lecturer/tutor. Individual
grades can only be given when each group member has submitted evaluations.
DEFINITION OF RATING FACTORS
1. UNDERSTANDING OF THE TASK AND TOPIC. Consider the group member's knowledge and ideas
relative to the project. Was the group member's understanding of the task and topic an asset for
the group?
2. INDUSTRY AND INITIATIVE. Was the group member energetic, attentive and persistent in
fulfilling task requirements? Did s/he need constant prodding or did s/he go ahead with a task and
follow it through to completion?
3. DEPENDABILITY AND INTEGRITY. Could you rely on the group member to fulfil agreed on
requirements? Did s/he carry a fair and equitable share of responsibilities and workload without
being pressured to?
4. PARTICIPATION AS A GROUP MEMBER. Was the group member an active and cooperative
participant? Was s/he considerate of group needs, facilitating group productivity? Did s/he overly
dominate group meetings, or remain inactive and contribute little?
5. ATTENDANCE AT GROUP ACTIVITIES. Did the group member attend regularly? Was s/he
consistently absent for trivial reasons, or only absent when absolutely necessary? What was the
group member's attitude to time lost from meetings?
NAME:
RATING FACTORS Unsatisfactory POOR AVERAGE GOOD EXCELLENT
1. UNDERSTANDING TASK & TOPIC 0 5 10 15 20
2. INDUSTRY AND INITIATIVE 0 5 10 15 20
3. DEPENDABILITY AND INTEGRITY 0 5 10 15 20
4. PARTICIPATING AS A GROUP
MEMBER
0 5 10 15 20
5. ATTENDANCE AT GROUP ACTIVITIES 0 5 10 15 20
Grand total:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 20
NAME:
RATING FACTORS Unsatisfactory POOR AVERAGE GOOD EXCELLENT
1. UNDERSTANDING TASK & TOPIC 0 5 10 15 20
2. INDUSTRY AND INITIATIVE 0 5 10 15 20
3. DEPENDABILITY AND INTEGRITY 0 5 10 15 20
4. PARTICIPATING AS A GROUP
MEMBER
0 5 10 15 20
5. ATTENDANCE AT GROUP ACTIVITIES 0 5 10 15 20
NAME:
RATING FACTORS Unsatisfactory POOR AVERAGE GOOD EXCELLENT
1. UNDERSTANDING TASK & TOPIC 0 5 10 15 20
2. INDUSTRY AND INITIATIVE 0 5 10 15 20
3. DEPENDABILITY AND INTEGRITY 0 5 10 15 20
4. PARTICIPATING AS A GROUP
MEMBER
0 5 10 15 20
5. ATTENDANCE AT GROUP ACTIVITIES 0 5 10 15 20
NAME:
RATING FACTORS Unsatisfactory POOR AVERAGE GOOD EXCELLENT
1. UNDERSTANDING TASK & TOPIC 0 5 10 15 20
2. INDUSTRY AND INITIATIVE 0 5 10 15 20
3. DEPENDABILITY AND INTEGRITY 0 5 10 15 20
4. PARTICIPATING AS A GROUP
MEMBER
0 5 10 15 20
5. ATTENDANCE AT GROUP ACTIVITIES 0 5 10 15 20
NAME:
RATING FACTORS Unsatisfactory POOR AVERAGE GOOD EXCELLENT
1. UNDERSTANDING TASK & TOPIC 0 5 10 15 20
2. INDUSTRY AND INITIATIVE 0 5 10 15 20
3. DEPENDABILITY AND INTEGRITY 0 5 10 15 20
4. PARTICIPATING AS A GROUP
MEMBER
0 5 10 15 20
5. ATTENDANCE AT GROUP ACTIVITIES 0 5 10 15 20
Please add any comments you wish to make.
Grand total:
Grand total:
Grand total:
Grand total:Unit of Study Guide: SBM4203, Semester 1, 2017
Page 21
Assignment 2: Report
Due date: Week 11, Sunday, 21 May 2017
Group/individual: Individual assignment
Word count: 1200-1500
Learning outcomes: Click or tap here to enter text.
Weighting: 15%
Assignment Details:
Rationale
This assessment will assess the students understanding of the theoretical learning to practical, real
world situations. This is a great opportunity for the students to demonstrate their awareness of:
the complexity of the managerial role;
the reliance of a manager on other people, both inside and outside the organisation, and
the necessary interaction of both informal/interpersonal factors and formal/ organisational
factors in fulfilling organisational purposes.
Instructions
“The manager’s job in context” is an individual assignment.
Undertake an analysis of your own job and its context.
If you do not have managerial (or similar) experience, or if for some other reason it is not
appropriate to analyse your own job, you may choose instead the job of another individual
who agrees to be the focus of this assignment (current job). Your lecturer must approve your
choice.
Alternatively, you may discuss with your lecturer/tutor the possibility of analysing a position
you have held in the past.
You may change (or withhold) the names of people or organisations, if you believe anonymity
is required.
Complete the following requirements:
1. Briefly describe the actual requirements of the job. Include formal requirements (such as
those that may be detailed in a position/job description), and less formal requirements (for
example, particular personality characteristics you think are important).
2. Identify (list) other individuals or groups from inside and/or outside the organisation with
whom you interact who are important to your job. These could include your staff (perhaps of
various categories), your supervisor, peers, clients/customers, suppliers, regulators and so on.
Specify THE PEOPLE, not just the organisation or department, for example, ‘Sonia Mirza,
Finance Manager’, ‘Type-setters in the Printing Department’ or ‘Receptionists, Department of
Foreign Affairs’ (not just ‘Printing Department’ or ‘Department of Foreign Affairs’).Unit of Study Guide: SBM4203, Semester 1, 2017
Page 22
3. Describe the principle characteristics of these individuals or groups, particularly those
characteristics that impact on their interaction with you. If your list is lengthy, select those five
or six individuals or groups who are the most important, who are critical to your ability to fulfil
the requirements of your job (this description should include such things as formal
organisational position, demographics such as age or gender, personality, or pattern of
interaction with you). If you have only identified people inside your own organisation, you
should briefly explain why people outside your organisation have not been considered.
4. Describe the nature of the interdependency that exists between you and these critical groups
or individuals. That is: in what way do you rely on each other? What do you expect from these
groups and individuals? What do they expect from you? You may wish to include formal
concepts of interdependence (e.g. pooled/sequential/reciprocal) in your analysis, but only do
so if it enhances your analysis.
5. Include a diagrammatic representation of these interdependencies. Note this should not be
presented as an organisational chart. A typical format for this diagram would consist of you as
the focus or centre with the groups and individuals with whom you interact arranged around
you. You are welcome to supply an organisational chart in addition as an attachment.
6. Evaluate the interdependent group (that is, the virtual network your diagram represents:
yourself and the groups or individuals with whom you must interact) in terms of its
effectiveness and efficiency and the satisfaction of those concerned.
7. Make recommendations for enhancing the effectiveness, efficiency and satisfaction of the
interdependent group. These recommendations could include such things as the redesign of
the structure and work routines of your department or organisation, or preferred changes in
the external environment, such as government regulation or changes in other organisations.
Please note: you are not being asked to simply evaluate your managerial style or the
effectiveness of your department or organisation.
The manager’s job in context: Assessment Criteria
Assessment will be based on:
the extent to which the task description was fulfilled, both in terms of quality and
completeness;
the degree of conceptual clarity demonstrated;
clarity of expression;
correct presentation (i.e., report format, proof-reading, word limit, complete and correct
cover page information including signature, gender-neutral expressions etc. according to the
general guide and this course description);
Citation of sources in the text, list of references at the end.
Format: Report format
Word Length: 1500-2000 words (exclusive of any attachments).Unit of Study Guide: SBM4203, Semester 1, 2017
Page 23
Marking Criteria:
Assessment Criteria HD
Excellent
D
Very
Good
C
Good
P
Satisfactory
F
Poor
Marks
obtained
The extent to which the task
description was fulfilled, both
in terms of quality and
completeness (7.50)
interpreted the instruction/
question appropriately
all required tasks have been
completed (adequate breadth
and depth)
used sufficient and
appropriate real-life
information to effectively
support the key points
The degree of conceptual
clarity demonstrated (3.00)
demonstrated understanding
of the necessary concepts/
theories involved
demonstrated understanding
of the nature and
complexities of managerial
work
Clarity of expression (2.00)
the writing is fluent,
exhibiting grammatically
correct sentences that are
appropriately punctuated.
there is no spelling or typing
errors and due regard is given
to rules of capitalisation and
abbreviation, gender neutral
expression etc.
the introduction is
appropriate to the type and
format of response and
clearly outlines the focus.
the body of the response is
well structured, with coherent
and logical development of
key ideas in appropriateUnit of Study Guide: SBM4203, Semester 1, 2017
Page 24
sections/ paragraphs.
the conclusion is appropriate
to type and format of the
response, successfully
summarising the key
ideas/issues/findings
Correct presentation (1.00)
the response conforms to the
appropriate style guide advice
and the specified format
(report format)
the writing style is
appropriate to the task
complete cover page
information with signature
Citation of sources and list of
references (1.50)
key ideas from the
literature are effectively
paraphrased and/or
quoted
in-text citations and direct
quotes follow referencing
guide rules (correct and
complete)
reference list appropriately
compiled
TOTAL MARKS: 15
Marks obtained:
Comments:
Lecturer: Location: Date: