Journal Entry. The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task. Warning: Entering or editing data in this journal entry after 2359 hours on 13 April will result in deduction of marks.

A popular restaurant, G'day Cuisines, serving a variety of meals has received a report that indicates that groups of customers take up to 15 minutes to order their drinks and food. This is valuable dining time lost as the restaurant has a huge queue of patrons every day. To improve its profitability, it has embarked on the following : a) pre-ordering meals through the website - a patron can set up an online group with a shared link or password and this can be sent to others via email. The leader will also determine the date/time of the meal.

b) once pre-ordering is completed - patrons can choose to pay for their share via a payment gateway (credit card, PayPal, etc) and this will be consolidated online. Those not paying by a certain date, will have their orders cancelled or others will be notified so they can pay the outstanding balance. c) to encourage pre-ordering, food ordered online will receive a 10% discount.

d) patrons not arriving on time to be seated for their meal will be levied a surcharge.

The system also has a take-away option. Customers can order online, pay and pick up their food at a time of their choice.

Question 1 (1000 words) Write a well presented report for the above outlining the business operation. Provide three recommendations that are well substantiated with journal literature and referenced correctly. (You may use the reasons/justifications above or use your own that supports this change).

Question 2 (1000 words) Provide an additional option to the above suggestion to improve delivery options. Provide three suggestions into improving business service/operation offerings such as customer feedback, food quality review, etc, substantiated with current literature.

All referencing to be done in APA 6th edition. Rationale This task meets Learning Outcomes 3 & 4: Students will : be able to analyse the efficiency of information delivery and manage the information and Information Systems;