The ABCD University at the cutting edge of cultural and technological change. As you would expect from a university for the 21st century, ABCD boasts an impressive range of computing and multimedia resources. We currently have over 3,000 computers serving more than 19,000 student and staff users. Facilities range from full-scale computing laboratories and the fully networked Learning Resource Centres, to individual computers in users' offices. In addition, the majority of student residences are wired to our university network. The goal, therefore, is to ensure that the ABCD systems work for the benefit of all students and staff. Currently, ABCD is in the process of design and plan ABCD's strategic direction for IT systems, and develop the systems in line with that strategy. Network and Desktop Systems  Voice and data network systems  The administration of fileservers and UNIX hosts  Network security  External networking such as the Internet  Development and implementation of strategic IT initiatives  Development and support of desktop operating systems and applications  Telephone systems and switchboard Technical Support  A telephone-based helpdesk and counter-based user support  An advisory service for students on standard software and systems  Technician presence at all campuses, offering support for network laboratories and audio-visual classroom equipment  Technical support for network devices and cabling  Provision of audio-visual teaching equipment  Installation and fault-diagnosis for standard hardware and software  Dedicated IT training The success of an information resources protection program depends on the polic