Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 ('Act'). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection

under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. Assessment Information

Subject Code: GB560 Subject Name: Designing, Implementing and Improving Processes Assessment Title: Assessment 2 - Individual Project - Process Flow Diagram and Descriptive Narrative

Weighting: 30% Total Marks: 30 Due Date: TBA . Assessment Description GB560 Assessment 2: Individual Project Weighting: 30% Length: Production of detailed diagram and simple descriptive narrative (500 words) Due: Sunday of Week 5 at 1155pm (2355) - Submitted through Turnitin Description: You are to create a process Flow Chart using one of the commercially available

software programs (Smartdraw, Lucid Chart, Visio etc.) that allows you to graphically represent the online purchase of a product using a credit card (Visa or Mastercard only). Instructions: Using the process elements listed below (plus any other elements that you believe could be used to optimise the online purchase), create a simple Process Flow Diagram. Your diagram

must show: 1. The correct sequence of the steps and flow linkages 2. Identify where decisions will occur and chart the flow of options

3. Identify where information will need to be communicated and stored Elements of Process  Credit Card Order Processing

 Transaction entered in ledger  Transaction completed in order system  Funds Available?  Credit card valid?

 Card Validation System (IT system)  Transaction started in order system

 Order placed with credit card selected as payment method  Customer must enter new payment method

 Entries are reconciled at end of month - Accounts Receivable  Customer information database

 Customer sent receipt via e-mail In addition to the construction of the diagram you are also to write a simple narrative that describes the whole process. This narrative should be no longer than 500 words.

Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 ('Act'). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 ('Act'). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assessment Marking Rubric Criteria HD (High Distinction) 85%-100% DN (Distinction) 75%-84% CR (Credit)

74%-65% P (Pass) 50%-64% NN (Fail) 0%-49% Score

Sequencing of events 10 marks Excellent and logical sequencing of the nominated events. Other elements

identified to improve the process.

Very good and logical sequencing of the nominated events. Other

elements identified to

improve the process. Competent and logical sequencing of the

nominated events.

Basically correct sequencing of the nominated events but

1-2 errors evident. Poor sequencing of the nominated events with 3 or more errors evident. /10 Accuracy

and Quality of Diagram 15 marks Excellent diagram using the chosen software in a skilful manner. All elements are presented correctly with their correct linkages.

Very good diagram using the chosen software in a competent manner. All elements are presented

correctly with their correct linkages.

Very good diagram using the chosen software in a competent manner. All elements are presented

correctly but some linkages are incorrect or omitted. Basic diagram. Some elements are presented incorrectly and some linkages are incorrect

or omitted. Poor diagram quality. Incorrect or no use of software. Elements and

linkages are poorly presented. /15 Descriptive Narrative

5 marks Full and skilful description of

the entire business process including proposed additional elements.

Very good description of the business process including proposed additional elements. Competent description of

the business process without incorporating additional elements.

Basic description of the business process without incorporating additional elements. Poor grammar or minor mistakes in the process evident. Poor or incomplete description of the business process. Poor grammar and spelling evident. /5 Comments: Assignment Mark/Grade: Total score /30