Objective You are to assume the role of a BPM consultant and you will prepare a professional business report for a business client. Upon successfully completing this assignment you will have demonstrated that you can communicate clear, written advice to a business owner in relation to specific aspects of the business process management discipline. In providing advice to your client you will identify and take into account various perspectives and circumstances encompassing the business. Your advice will offer the business owner several reasons for adopting a business process management approach and it will contextually include: your definition of business process management and an explanation of BPM’s relationship to organisational strategic intent a clear synthesis of key benefits of BPM identification and analysis of your client’s critical business process flows and rationales for why these should be redesigned various diagrams exemplifying your interpretation of your client’s business and key process flows Task Your task is to prepare a business report for your client. For clarity, it is recommended that the main body of your report be structured using the following headings/sections. Sub headings are fine if you feel that this will help to enhance the clarity and flow of your report. Notes about each of the main sections of the report are also provided below. 1. Front Page This will include your name, student number, a suitable title [see the title section at the top of this brief]; entity/who the report is prepared for [name of organisation, e.g. XYZ Pty Ltd, and client, e.g. John Doe CEO], and optionally, a name and logo of your [hypothetical] consulting firm. Following the front page [or your Executive summary] you will include a Table of Contents. 2. Executive Summary No more than one page of text (be succinct). 3. Introduction Highlighting the purpose of the report. 4. BPM and Strategy Advise your client why a BPM approach should now become part of the way the organisation operates. Introduce your client to Business Process Management by clearly explaining what it actually is and how it can help the business. Include an organisational structure chart to assist with your explanation. In describing the benefits of BPM to your client, ensure that you highlight how BPM connects to business strategy (internal and external perspectives), positioning, structure and value propositions. Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist your client to improve the business. 5. Problem Analysis Your client is aware that there are a number of problems within the company and whilst your client is happy for you to briefly describe these, he/she would like you to concentrate your efforts on the problem which you determine to be the most critical or urgent. Failure to clearly identify the most critical problem will result in the loss of five marks. In relation to this problem, your client would like you to identify the causes of the problem, the problem and the consequences of the problem; refer to the capabilities gap and the performance gap here and support this with a diagram. Show the current critical/urgent ‘As Is’ process using the Bizagi Modeler software [BPMN Diagram]. Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified. [Note, for the purposes of this report, if you make any assumptions, be sure to clearly highlight that these are assumptions and that more factual information would be required in instances where more informed problem analysis is warranted]. 6. Recommendations This will be a brief recommendation to your client, based on your analysis in this report. The recommendations will centre upon proceeding with the development of a further report to highlight solutions and recommendations to invoke suitable process change in your client’s business. 7. References Any academic and industry based references will be listed here using the Harvard Referencing system. 8. Appendices Additional diagrams and material not necessarily crucial to your central arguments within the report and yet informative and supportive of these will appear in this section of the report. Your appendices will be clearly referenced from within the report. Material appearing in your appendices without context and clear referencing from within your report will attract a reduction in marks.