• You have to go through the Toolbox, especially the 4th step before this assignment : http://icl.thesmartentrepreneur.net/tool/empathic-design 1. create One personas and describing their One customer journey as per below during using business line /product we select as graduation project which is Dry Cleaner Mobile application below business details: 1. Below Product line product details should use. The Laundry Lockers Business Description: Mobile applications enable easy access by taking advantage of many specialized capabilities and features. One such application is a Laundry Mobile App. We propose to develop a Laundry Mobile App, which will be a single platform to provide the use easy access to all the laundry outlets nearest the user. The application will allow you to choose among our trusted & featured quality providers to deliver you the best laundry solution depending on your needs. The laundry mobile application can be download from the Apple Store. We propose to name it “laundry locker”. The reason for choosing this name is that we would like the customer to choose his/her own laundry locker and use it to deposit the items for the particular laundry provider. Benefits: • 24/7 application working hours to place your order & get appointment to select the pickup and drop-off times. • Collect and distribute information much quicker and more efficiently. • Make the laundry business much more accessible to the customers even when they are on the move. • The Laundry Locker application can help businesses to collect process and access data easily. • Easy to download & use. • Saving customer’s time. • Easy to follow-up your order through dashboard. • No waiting - You will not have to stand around waiting for your laundry to get done. Once it's finished you'll have your finished laundry brought right to you. • Less Carbon Footprint – no need to drive. 2. Create Journey of the customer(persona you invent )during using the product line for Journey we need to make as below example charts but will different depends on the persona and business is different Journey Must be Chart