Assignment title: Information
what is quality? and why quality Management is important ? exploring the past resent and future of
examine the development of quality management literature by quality management practices exploring the past resent and future of total quality management and the element TQM based on extend literature
1) Assessment Details
You have the choice of selecting one of the two topics for this assignment. For the organisation which employs you (or your last employer but not the same organisation which features in the group research project below).
Topic 1. Choose a well-known organization (or an organization for which you can easily access relevantinformation).
a) Identify its business objectives and strategy (perhaps as stated in its mission statement).
b) Identify its operations strategy by analyzing its actions in the key decision areas of structure andinfrastructure.
c) Identify its operations performance objectives. (e.g. cost, quality, speed,dependability and flexibility).) What are the organization’s competitive priorities? Assess its internal consistency and its contribution to the organization’s competitive advantage.
d) What are the biggest operations management challenges for the organization? What advice would you give to the organization regarding its operations strategy in the future?