Version 1 CASE STUDY 1 ASSESSMENT BRIEF Course SIT50313 Diploma of Hospitality Subject Title SITHWR14 Workplace Relations Units of Competency BSBHRM604A Manage Employee Relations SITXHRM503 Monitor staff performance Title of Assessment Task Case Study 1 Submission Date Week 9 Introduction This unit describes the performance outcomes, skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level. Instructions Scenario Due to your excellent reputation as an external HR consultant you have been contracted by the organisation to set up their HR department. Until now, this company have not had an HR department; instead each department manager has been responsible for looking after the HR duties themselves. Due to recent expansion they now need your guidance. First and foremost it is essential to develop and implement the necessary policies and procedures to manage employee relations. Tasks Part 1 The first step in managing employee relations is to have a clear understanding of the legislation that applies to workplace relations.  Identify six areas of (IR) industrial relations law that affects business operations.  When devising organisational policies and procedures, how will you ensure alignment with the strategic objectives of the organisation? Give two examples. Part 2 In order to mitigate risk and minimise the likelihood of liability and negligence issues, you are required to develop strategies and policies, which ensure compliance.  By implementing a risk management approach, explain how you intend to take into account the objectives of relevant groups and individuals when implementing organisational strategies. Key focus areas:  EEO  Work/lifestyle balance/ flexible family/work relationship  Zero tolerance policy for harassment/bully and discrimination.SITHWR14 Workplace Relations FOL - Case Study 1 Part 3 The company has grown exponentially in the past twelve months and is looking to organise another recruitment drive, to attract new employees as they continue to expand. In order to build and maintain a productive organisational culture, it is essential that the company become known as an employer of choice. In order to achieve this recognition, the organisation needs to excel in three key areas- to attract, motivate and retain the best possible candidates. Explain in three key steps how the HR department will facilitate this Design an orientation and induction program (timeline) that; • Identifies and address the needs of both the organisation and the new employee (with regards to employee relation policies) • Specifies the overall objectives of the program and how the program could be evaluated. Your orientation and induction program outline should clearly indicate a sequence of events and activities with an associated time line. (The timeline can be done in point form.) Explain the effectiveness of your proposed induction schedule and the purpose behind each activity. What do you hope to achieve through this program Make sure that you address the following:  How does an organisation most effectively balance organisational objectives and employee rights and obligations, whilst also meeting all legal and organisational requirements within the conditions of employment? Part 4 Despite all the policies and procedures that you have worked diligently to put into place, there are certain events/situations and circumstances that can arise which require conflict resolution skills. In particular issues surrounding diversity management.  Outline two different strategies, which encourage diversity within the workplace and promote its benefits amongst the employees.  Suggest a strategy that you would implement in order to effectively manage situations, which inhibit the organisation from meeting its diversity objectives, should conflict arise. Part 5 In the unlikely event that an employee relation’s issue was to arise, what strategies would be in place in order to help senior managers to minimise grievances or problems.SITHWR14 Workplace Relations FOL - Case Study 1  Outline three different problem solving processes that are available to employers/employees involved in a dispute or conflict that isn’t easily solved.  Identify two reasons it is essential that processes are fair, equitable and  Consistent with all relevant awards agreements and legislation.  If a formal hearing is required, where would the case be held, and what types of specialist advice would be available. Include a link to an appropriate website that you would access in order to obtain advice and information  Outline how an unfair dismissal claim can occur and the steps involved in due process. Criteria Instructions 1. Implement employee relations strategy and policies 2. Build and maintain a productive culture 3. Resolve employee relations problems 4. Manage diversity Submission Instructions The work is to be submitted via the online learning portal. Your work should be clearly marked with your name. Checklist: Task 1 Task 2 Task 3 Task 4 Task 5 A copy of the Marking Sheet. Assessment Process  All items must be submitted.  All items must be satisfactorily answered / addressed / completed in order for you to achieve a “Satisfactory” outcome for this assessment.  Please note that this is one assessment from the range of assessment tasks you will complete. You must complete all assessment tasks in this subject. Please refer to your subject outline for information on the other assessment tasks.  Your lecturer via the online learning portal will give clear, constructive and accurate feedback to you on your results and performance.  The assessment items you submit will be retained by the college as evidence of your performance. 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