BSBLDR502 Assessment 1: Assignment, v1, March 2017 © Apex Institute of Education Page 6 of 12 Part 1. You are currently working as a senior manager with Canterbury Renovations. Established in 1998, Canterbury Renovations is a well-established kitchen renovation company with 5 office staff, 16 installers and 12 factory staff. Over the past month the company has won 3 tenders for large developments. This growth requires the company to expand dramatically, and will include at least double the human resources currently employed. Task 1 Worried about how the growth will impact quality, the CEO has asked you to develop a comprehensive set of policies and procedures that cover: • Staff consultation • Internal communication • Cultural diversity within the workplace • Continuous improvement (including encouraging staff participation) • Staff complaint and conflict resolution • Maintaining company ethics • Encouraging and maintaining effective and harmonious workplace relationships Once developed, you are to arrange a meeting with your assessor, who will role-play your CEO. The purpose of this meeting is to explain and gain approval for the implementation of your policies and procedures. You must be well prepared for this meeting, as your supervisor will be asking you detailed questions, and reasons for your proposal. Your CEO (your assessor) will be available by appointment for further information as required. Remember, your CEO is a very busy person, and expects you to be prepared for any meetings. This means knowing what you want to ask, and be specific on your needs. Your CEO will only answer or respond to questions asked by you. You must submit evidence as per the ‘Checklist and Scope of Submission’ given after every task. Part 1. Checklist and Scope of Submission Before you hand in part 1, make sure you have completed all the tasks and have included all relevant information. You must demonstrate that you have: • Detailed policies and procedures as outlined above • Presented and gained approval for your policies and procedures with our CEO / AssessorBSBLDR502 Assessment 1: Assignment, v1, March 2017 © Apex Institute of Education Page 9 of 12 Additional Information: Case Study - Canterbury Renovations Our Vision Our vision is to be acknowledged as an industry leader in kitchen renovations, by building or renovating quality, inspirational, cost effective and sustainable kitchens; safely and on time Our Mission We understand that the best kind of builder is one who treats its customers like partners. Someone who is willing to listen to your specific needs and requirements. That’s why we consider good advice and good service to be just as an important part of our business as the quality of the products that we produce. We will continuously improve our service to customers by:  being responsive to their needs  producing only high quality kitchens  remaining cost effective  remaining approachable  embracing innovation. Our People To foster a culture of mutual respect, by recognising and rewarding individual and team performance, while providing secure employment, career progression and personal development opportunities, in a safe and healthy working environment. Our Values  To always meet or exceed the requirements of the building code  To always use the best people, materials, tools and building techniques  To always exceed our customer expectations  To respect that our workplace is our clients home - work cleanly, work quietly, work efficiently  To conduct ourselves with the highest level of honest, ethics and respect to our clients  To be accountable for our actions and inactions  To reward our people for finding better ways to solve problems  To be fully committed to what we do