University of Phoenix Material Risk and Quality Management Tools Matrix Risk or Quality Management Tool Purpose Advantages Disadvantages Systems and Processes To ensure that all efforts are getting proficient exploited, procedures are well-organized and not redundant, and productivities satisfy the requirements of the patients and other shareholders. Focus on improving systems, and a process widens the offerings, reduce cost, improve the quality of services, and achieve higher patient satisfaction. Improvement in processes may require investment Patients’ Needs To ensure the highest level of patient safety, improve the relationship with patients, and satisfy patient's requirements in a cost-effective manner. A patient-centered approach helps in affordable and high-quality healthcare services A patient-centered approach requires the use of modern technology, training of staffs, investment in safety equipment, and developing a culture of quality. The doctors need to spend more time with patients, which mean doctors can attend a lesser number of patients. In short run, a patient-centered approach would increase cost. Team Work To improve communication within the organization, and make every employee work for quality improvement individually as well as collectively. A healthcare organization can provide integrated service that will reduce time to deliver service, reduce cost, and improve the quality of services rendered. Persuading all employees to work in a team is difficult. Some people are excellent at their job but do not fit in any team. Forcing such people to work in a team may affect their efficiency. Data To collect and store required data from reliable sources, and use the data in decision making. Efficient use of data can help in improving processes. Analysis of data also helps the management in identifying areas of concerns and devise proactive risk management plan. If data is not valid and reliable, a decision made based on such information is likely to be a wrong decision.