DB 641 Busiess Communication Week 1 DB 744 LO 1 BY DR KAYLIE TAN1 WeekTopicsReference Material Week 1 1.An overview of: •Courseobjectives and learning outcomes •Assessments 1 & 2 Assessment 1 (a) Reflective essay (LOs 6 & 7) 1. Reflective writing •Definitionand importance of reflection •Generalstructure of areflective essay •Use of reflectivephrases 2. Personal development: •Identify learning needs using Behaviour/ Skills Set Questionnaire •Prepare an actionplan using SMART objectives Course prescription Reflective writing (The Learning Centre • http://www.lc. unsw.edu.au) Assessment 1 Task 1 (a),and other readings 2 DB 744 LO 1 BYDR KAYLIETAN Effective business communication is the sharing of information (verbal, non-verbal, written forms) between people within an organisation for business purpose. Business communication 3 DB 744 LO 1 BYDR KAYLIETAN 1.This module aims to provide students with the opportunity to develop reading, writing, listening and speaking skills by engaging in effective communication in various business environments (e.g. tourism, management, social responsibility). 2.This involves developing awareness of different cultural approaches in business situations, and appropriate language demands, both spoken and written. 3.These requirements include both understanding and knowing how to perform the activities. 4.The teaching hence will promote both independent learning and the ability to work in groups. Course objectives 4 DB 744 LO 1 BYDR KAYLIETAN Learning outcomes On successful completion of the module students will be able to: 1.Criticallyanalysetheculturalvariabilityofbusinesspracticeswithinpracticescomparingpractices withintheirowncountry/culture/setting. 2.Analysetherelationshipoflanguageusetocontextofsituation(register)inordertoselect. 3.Expressideasanddemonstrateanabilitytowriteacrossawiderangeofbusinesscommunications usingappropriatelanguageandregister. 4.Evaluateandselectappropriateregister/formatsforavarietyoflinguisticchannels:reports,email, etc. 5.Developskillsinnegotiationandpersuasion. 6.Developreflectiveawarenessofculturalandpersonalpractices. 7.Identifyareasofownweaknessandimplementstrategiesforimprovement. 8.Identifydifferencesin(culturally)expectedbehaviourandadjustlinguisticbehaviouraccordingly. 9.Identify, evaluate and implement strategies for identifying and retrieving information. Summary of assessments: Summary of assessments: Summary of assessments: Summary of assessments: ASSESSMENT ITEMSWEIGHTING & LOsDUE IN Assessment 1: Individual Portfolio •Task 1 (a): Reflective essay (12 ½ %) due in Week 2 •Task 1 (b): Cover letter and resume (12 ½ %) due in Week 3 •Task 2: Agenda and minutes of a meeting (12 ½ %) due in Week 5 •Task 3: Semi-formal email (12 ½ %) due in Week 9 50% 2, 3, 4, 6 Week 2 –week 8 Note: Please prepare this assessment each week, present to your class orally, and be ready for your lecturer to check and provide feedback on an on-going basis. Assessment 2: Group Project •Task 1 (Group Project Presentation-20%) (50 marks) due in Week 6 •Task 2 (Group Project Report –30%) (80 marks) due in Week 7 50% 1, 2, 3, 4, 5, 8, 9 Task 1 = Week 6 Task 2 = Week 7 Note: Please prepare this assessment each week and be ready for your lecturer to check and provide feedback on an ongoing basis. DB 744 LO 1 BY DR KAYLIE TAN5 DB 744 LO 1 BYDR KAYLIETAN6 Assessment1 Task1(a)Reflectiveessay(12½%) (LOs6&7) 1. Reflective writing •Definition and importance of reflection •General structure of a reflective essay •Use of reflective phrases 2. Personal development: •Identify learning needs using Behaviour/Skills Set Questionnaire •Prepare an action plan using SMART objectives What is reflection? 7 DB 744 LO 1 BYDR KAYLIETAN 1.Reflection is a form of personal response to experiences, situations, events or new information. 2.It is a ‘processing’ phase where thinking and learning take place. 3. There is neither a right nor a wrong way of reflective thinking, there are just questions to explore. Adopted from The Learning Centre of UNSW (http://www.lc.unsw.edu.au) Why reflection is important? 8 DB 744 LO 1 BYDR KAYLIETAN Reflective thinking process 9 DB 744 LO 1 BYDR KAYLIETAN What is reflective writing? 10 DB 744 LO 1 BYDR KAYLIETAN Adopted from The Learning Centre of UNSW (http://www.lc.unsw.edu.au) Reflective writing is: 1.your response to experiences, opinions, events or new information 2.your response to thoughts and feelings 3.a way of thinking to explore your learning 4.an opportunity to gain self-knowledge 5.a way to achieve clarity and better understanding of what you are learning 6.a chance to develop and reinforce writing skills 7.a way of making meaning out of what you study General structure of a reflective essay Introduction purpose and overview of the ssay Body Description of situation(s) Feeling –Evaluation –Analysis (you may separate different situations into different paragraphs) Concision Action Plan (see SMART objectives, below) 11 DB 744 LO 1 BYDR KAYLIETAN List of suggested reflective phrases 12 DB 744 LO 1 BYDR KAYLIETAN Identify own learning needs using Behaviours/ Skills Set Questionnaire 13 DB 744 LO 1 BYDR KAYLIETAN Score yourself out of 10 for each skill and behaviour. •1streviewer (you) •2ndreviewer (another person who know you well) •Identify Essential (E) and Desirable (D) behaviours/ skills •Choose 3 weaknesses that you would like to develop using SMART objectives for next 12 months in your action plan Use SMART objectives in your action plan 14 DB 744 LO 1 BYDR KAYLIETAN How to set SMART objectives? 15 DB 744 LO 1 BYDR KAYLIETAN See Watch the following video clips and discuss: 1.https://www.youtube.com/watch?v=aVstw9HYl-o 2.https://www.youtube.com/watch?v=1-SvuFIQjK8 ACTIVITIES DB 744 LO 1 BYDR KAYLIETAN16 1.Inyourallocatedgroups,worktogethertoanswerthefollowingquestions. 2.Yourgroupwillneedtodosomeadditionalresearchinordertoanswerthe questions. 3.Yourgroupmustanswerthefollowingquestionandtoreportbackinthe formofapower-pointpresentationtotherestoftheclass. Question: CompleteAssessment1,Task1(a)ReflectiveEssayforsubmission inWeek2. Showyourdraftedworktoyourtutorforfeedbacksothatyou havesufficientchancetoimproveitpriortothesubmission.