Overview of the critical incident The context (word count) I received a phone call from my friend and got to know that he was rejected in the last round of interview at his dream-job company. He was very disheartened and de-motivated. I felt bad for him and wanted to influence him. I tried to convince him and advised him not to worry about the job because he can easily get chance to re-apply for the job after few months. At that time, I was a bit nervous as well because I know kind words do not work in such situations. I was continuously trying to convince him because he was crying and was very frustrated at that time. As I was at home that time, there were two cousins and they also got a bit worried seeing me to panic over the phone call. I felt pity on my friend because I know how much he had put effort at the time of preparing for the interview. I was completely aware about his hard work and the time that he devoted in the complete journey. I had confidence that he would get the job because he had reached the last round of selection and he had groomed himself nicely to meet the expectation of the recruiters. I expected good news from his end but when I actually got to know about the outcome, I was left in a complete ambiguous state. At first, I tried to calm down my friend over the phone and wanted to make him understand that success and failure are just part of life and one has to deal with the situation whole heartedly. However, the words were ineffective at that situation because my friend was completely shattered at the rejection. Thus, conversation over phone call did not work that time and so I thought of reaching his home as early as possible. I just told my cousins that I have to rush and then left for his home. I was trying to motivate my friend. I believe that I can motivate and encourage people well and I was trying to incorporate the same on my friend. I just wanted my friend to be alright at that time. At that time, I tried to avoid any chaotic situation that could reduce my efficiency to reach to my friend because I knew, reaching out to my friend was most important at time. As I was hurrying up, others also got worried and my cousins told me to be careful enough at road. At that time, I faced some challenges because I did not get the confidence to drive myself to my friend’s house but I had to look for public transport. I faced issues in getting a one. I believe that at that time, I could have informed our other friends as well about the situation and could have asked them to join. It was important because I believe that my friend could have been more convinced if there were more friends present there. I am still uncomfortable on the complete issue that my friend faced at that time. I am still ablaze for that day because I felt helpless that I could do nothing for my friend to get him the job, but it should not be the reason for someone to be depressed. One should have the self confidence to act to overcome any failure. I am aware about the leadership quality and the way I can motivate people. I believe that motivation plays the most important role in a person’s life. If people are motivated, they can easily cope up with various challenging situations and can deal with the situation in a better way. I have also received feedback from others over my capabilities to motivate others. This situation was not the first time I helped someone to overcome any distress. Other friends have also appreciated my ability and my presence all the time whenever anyone needed me. According to literature, a good leader is the one who understands the need and ability of the people who works under the leadership of a leader. Therefore, I believe that my regular routine should include certain activity that shall improve the leadership capability of a person. I think one of the important leadership qualities is to influence and motivate others to do a particular work. I would like to wider my knowledge on human behavior because influencing others depends largely in the personality and the nature of the person. I would like to devote sometime to increase my knowledge on human behaviour. I would join a` course of self-development and would also read many case studies and situational stories. I believe more I deal with actual and real life situations I would be able to develop my knowledge and understanding on a particular issue under consideration. I know that there would be some difficulties in achieving best result due to lack of time or proper guidance from others but I would devote myself towards learning and improving my knowledge and understanding about human behavior. This change will automatically reflect in my internal and external behaviour. References ORG60001 – MARKING RUBRIC for Diary A Grade Content: Critical incidents Content: Reflection Structure Language Style HD One ‘critical incident’ or ‘uh huh’ moment of significance is documented. The incident relates to your behaviour one on one or in a group. The diary entry demonstrates a deep, critical and highly insightful reflection on your influencing behaviour. Using Reflection Guide A, you not only describe the incident, but also systematically reflect on it and outline clearly the impact of your behaviour. You have clearly named a default routine in action. It is very evident that almost all is “in here” reflection. You demonstrate deep reflection on your reflection and have used theory to deepen your understanding of your experience. You have extensively used diagnostics, feedback from others and ideas from the literature to help you to understand your default routine. You have developed some suggestions for confirming your behaviour (for behaviour that you believe is helpful) or changing it (for behaviour that you believe is unhelpful). You have developed clear a mini-experiment plan in line with the triggers in Reflection Guide A to attempt to inhibit your default routine. There are no “good intentions”. The structure of the content makes the diary easy to read, to connect to the critical incident and identified default routine. Excellent use of layout and headings makes the work very ‘readable’ and clear. Reflection Guide A is used as the framework for capturing and reflecting on your experience. The writing is of a high order, grammar is excellent and there are no spelling or punctuation mistakes. Meaning is crystal clear. The Swinburne Harvard Referencing Style is used impeccably . The material is presented in a professional way. Unit Guide is followed exactly. D One ‘critical incident’ or ‘uh huh’ moment of significance is documented. The incident relates to your behaviour one on one or in a group. The diary entry consistently demonstrates systematic analysis and diagnosis as well as insightful reflection on your influencing behaviour. Using Reflection Guide A, you not only describe the incident, but also reflect on it and make strong connections between your behaviour and what happened. You have clearly named a default routine in action. An emphasis on “in here” – only a little “out there”. You have reflected on your reflection and have used theory to deepen your understanding of your experience. You have extensively used diagnostics, feedback and ideas from the literature to help you to understand your default routine You have developed some suggestions for confirming your behaviour (for behaviour that is helpful) or changing it (for behaviour that is unhelpful). You have developed clear a mini-experiment plan in line with the triggers in Reflection Guide A to attempt to inhibit your default routine. There are no “good intentions”. The structure of the content makes it easy to read, to connect to the critical incident and identified default routine. Very good use of layout and headings makes the work ‘readable’ and clear. Reflection Guide A is used as the framework for capturing and reflecting on your experience. Writing is clear and understandable – grammar is good. Very few spelling or punctuation mistakes. Meaning is very clear. The SUT Harvard Referencing Style is used– there are few errors. The material is mostly presented in a professional way. Unit Guide is followed, but not exactly. C One ‘critical incident’ or ‘uh huh’ moment of significance is documented. The incident relates to your behaviour one on one or in a group. The diary entry demonstrates some analysis and diagnosis as well as some reflection on your influencing behaviour. Using Reflection Guide A, you describe the incident and reflect on it making connections between your behaviour and what happened. You have named a default routine in action. A mixture of “out there” and “in here”. You have at least in part reflected on your reflection and have made some attempts to use theory to deepen your understanding of your experience. You have used diagnostics, feedback and ideas from the literature, to a large degree, to help you to understand your default routine. You have developed a few suggestions for confirming your behaviour (for behaviour that is helpful) or changing it (for behaviour that is unhelpful). You have developed a mini-experiment plan that is mostly in line with the triggers in Reflection Guide A to attempt to inhibit your default routine. There are few “good intentions”. The structure of the content helps readability and to connect to the critical incident and default routine. Good use of layout and headings makes the work more ‘readable’ and clear. Reflection Guide A is mostly used as a framework for capturing and reflecting on your experience. Writing is clear and understandable for the most part – some spelling and punctuation mistakes. Meaning is clear. The SUT Harvard Referencing Style is used– there are some errors. The material is mostly presented in a professional way. Unit Guide is followed, in the main P One ‘critical incident’ or ‘uh huh’ moment of significance is documented. The incident relates to your behaviour one on one or in a group. The diary entry demonstrates a little analysis and diagnosis. Reflection on your influencing behaviour is sparse. You describe the incident, but make few connections between your behaviour and what happened using Reflection Guide A. You have described a default routine in action, but it could be more clearly identified. It’s mostly “out there” and “them”. You have attempted some reflection on your reflection and have made a few attempts to use theory to deepen your understanding. You have attempted to use diagnostics, feedback and ideas from the literature, to some degree, to help you to understand your default routine. Few suggestions for confirming your behaviour (for behaviour that is helpful) or changing it (for behaviour that is unhelpful). You have developed a mini-experiment plan that relates to some of the triggers in Reflection Guide A to attempt to inhibit your default routine. There are a lot of “good intentions”. The structure of the content goes some way to helping readability and to connect to the critical incident and default routine. There is some ‘jumping about’ that makes the reader have to work to make sense of content. No or very little use of layout/headings to make the work more ‘readable’ and clear. Reflection Guide A is (partly) used as a guide to reflecting on your experience. Writing is hard to follow in places affecting understanding – spelling and punctuation mistakes are often evident. Meaning is not always clear. The SUT Harvard Referencing Style is not used– but not consistently. The material is presented in a somewhat professional way. Unit Guide is followed, in part. N 50% There is no real ‘critical incident’ or ‘uh huh’ moment of significance documented. What is described may or may not relate to your influencing behaviour one on one or in a group. There is little analysis and diagnosis. Reflection on your behaviour has not occurred or is very sparse. You describe the incident as a “bystander” and do not make connections between your behaviour and what happened. Your default is not named/is not clear. It’s almost all “out there” and “them”. There is little or no reflection on your reflection and you have made few or no attempts to use theory to deepen your understanding. Little or no attempt to use diagnostics, feedback and ideas from the literature to help you to understand your default routine. There are no suggestions for confirming your behaviour (for behaviour that is helpful) or changing it (for behaviour that is unhelpful). Your mini experiment plan is poor – or the suggested ways of changing things have little or no relationship to your diary reflections. It’s mostly “good intentions”. Little or no structure means it is difficult to make connections with the critical incident. There is a lot of ‘jumping about’ The writing is hard to follow. No or poor layout and headings to make the work more ‘readable’ and clear. Reflection Guide A is not used as a framework for capturing and reflecting on your experience – or is used poorly. Writing is poor and hard to understand – many spelling and punctuation mistakes. Slang is used. Meaning is not generally clear. The SUT Harvard Referencing Style is used very poorly. The material is poorly presented. Unit Guide is not followed or followed poorly. Note. Diagnostics may be 360 degree feedback from colleagues in MBA/work, self-assessment through exercises in A manager’s guide to self development. These should not be ‘pop’ quizzes from the Internet