CASE STUDY For this Case Study development project, you will need to write and develop a case study in system/operation and maintenance management. you need to identify a company in the UAE in any sector that deals with any operation and then analyze the company in light of system and maintenance management matters or issues. You will decide on the type of case study either by emphasizing: • Illustrative / best practice (merely illustrates how to apply appropriate concept / success story of the company, and no action plan is required by the protagonist (main character/storyteller)). • Evaluation/ finished (protagonist has to make judgement about the worth, value, or effectiveness of performance / act / outcome) • Decision/ “unfinished” case (protagonist has to make decision among alternatives) • Problem (protagonist has to identify root causes of the problem and / or suggests ways to fix the problem) The general guidelines for the project are as follows: 1) Executive summary 2) Define the system operation and the context (business unit) in which it operates. 3) Analyze the operations using life-cycle analysis, maintenance task analysis and other analytical tools. 4) Discuss the operation capabilities, given the current structure, in terms of the specific dimensions identified by you. 5) Discuss existing problems and weaknesses in the current maintenance processes. 6) Propose how should the maintenance operation be redesigned to be able to do particularly well in terms of cost, time, quality, and flexibility? The following are specific guidelines and structure of the case study development. The case study report is divided into the sections below. ABSTRACT: provide a brief and relevant description of the situation contained in your case study and the major theoretical concepts that you may identify (approx. 150-200 words). 1- INTRODUCTION Introduce the case by discussing -- Who, What, Where, Why, When, Whose, How and the urgency of the matter. 2- ORGANIZATION BACKGROUND Provide background on the history of the organization (or situation), type of business, products/services provided, management structure, strategic planning, organizational culture, economic climate and any other issues that you feel are necessary to provide the reader with a comprehensive understanding of the background of the case. Only include what is relevant to the case study. You can include all the statistics/figure –factual or general information if needed. 3- CASE DESCRIPTION – BEST PRACTICE/EVALUATION/DECISION/PROBLEM (TYPE OF CASE) Provide a detailed overview of the matters, issues, challenges, problems, controversies and experiences based on the list of suggested topic that you have conducted your first assignment on * Use any concepts that you have learned & apply these concepts and theories to present the business challenges in your case study. 4- SOLUTIONS AND RECOMMENDATIONS Discuss solutions and recommendations in dealing with the challenges, controversies, and problems presented in the preceding section by using journals to justify it. All solutions and recommendations need to be supported with arguments from the theory and the case study data. Recommendations should be actionable and practical. A significant portion of your report marks will be derived from an assessment of the suitability and scholarliness of your selected articles. (In other words, you will be assessed on how well the articles selected support analysis of the issues you have identified as problematic in your case description). *Thus, papers should engage at least 3-4 scholarly sources, preferably recent journal articles, to provide evidence to support paper argument and analysis. Websites do not count as scholarly sources. Simply listing references without substantive application to support analysis will result in a poor paper result. 5- LESSON LEARNED QUESTIONS Need to provide THREE (3) lesson learned questions for the case. Example: What is the main issue faced by the organization in term of operation and maintenance management? How is the company trying to overcome the process of downtime and failures? How is the non-effective maintenance planning is affecting the company? 6- REFERENCES Students must provide in-text citations and a reference list, using the Harvard Referencing System or APA. The final report of your case study must be submitted during the final exam period. The length of the case study should range from 7 to 10 pages. Write well. Make sure your points are clear and are demonstrated with appropriate images. Put all references at the end of paper. Make sure that the final report has the following