Report Title Your name Student # Course code Workshop Day and Time Lecturer name and title Your Griffith e-mail Executive Summary All information about the formatting requirements and report content is contained in this document. See section 5 for the executive summary. Please review it carefully. This template is mandatory, so copy/paste your content here – this is probably the easiest option. Several styles have been included in this template to facilitate formatting – you may find it easier to use them instead of formatting each segment differently. If your word processing is not up to standard, then you will have marks deducted. See section 18 Keywords: Template, formats, instructions, length. (Replace these words with your own.) 1. Introduction I ask that students follow these basic guidelines when submitting your assignment report worth 30%; and your learning journal worth 20%. In essence, you must format and present your report exactly like this document. Do not include any fancy cover pages, or a table of contents. The easiest way to use this template is to replace the content with your own material. In other-words, delete this paragraph and replace it with your own words. Remember, you must include both your assignment and learning journal together in one document (using this template) totaling 3-4,000 words. Do not submit 2 documents. 2. Page Size (another H1 main heading) Please adhere to the A4 size only (hopefully Word or other word processors can help you with it). Right margins should be justified, not ragged. All margins must measure 1” (2.5 cm) around. Beware, especially when using this template on a Macintosh, Word may change these dimensions in unexpected ways. 3. Length Your entire report should be no more than 4,000 +/- 10% words, excluding all materials and sections such as appendices and references. You can’t write 2,500 words or 5,200 words. It’s up to you to decide how you allocate the words, but be guided by the marking criteria; and that the Celanese section is worth 30%, and the learning journal is worth 20%. So write more about Celanese. Title Your report’s title should be in Georgia 20-point bold. Ensure proper capitalization within your title and make the title meaningful and self-explanatory 4. Your name Your name should be in Georgia 13-point bold, and course, S# and email in Georgia 13-point. 5. Executive Summary and Keywords Every submission should begin with a summary outlining the main findings and recommendations of your report (not an outline of your report headings), followed by a set of keywords. Remember the CEO is busy and only wants to read your findings to sum up whether he/she should read further. So, make the findings sound interesting. Keywords are to appear in Georgia 10-point (Keyword style) 6. Normal or Body Text Please use a 10-point Georgia font (similar to Times New Roman, but more easily read online) or, if it is unavailable, another proportional font with serifs, as close as possible in appearance to Times New Roman 10-point. The body of your text will be (Normal Style in this template file). On a Macintosh, the similar font will be named Times and not Times New Roman. 7. Sections The heading of a section should be Georgia 13-point bold, left justified (Heading 1 Style in this template file). Sections must be numbered. 7.1 Subsections Headings of subsections should be in Georgia 11-point bold italics with initial letters capitalized (Heading 2). (Note: for sub-sections and sub-subsections, words like ‘the’, ‘of’, ‘a’, ‘an’ are not capitalized unless it is the first word of the heading.) Number each subsection incrementally, i.e. 2.1., 2.2, etc 7.1.1 Sub-subsections Headings for sub-subsections should be in Georgia 10-point bold with initial letters capitalized (Heading 3). Please do not go any further into another layer/level. 3 levels is the max, i.e. 2.1.2. 8. Figures, Tables & Captions Place figures and tables close to the relevant text (or where they are referenced in the text). Captions should be Georgia 10-point bold (Caption Style in this template file). They should be numbered (e.g., “Table 1” or “Figure 2”), centered and placed beneath the figure or table. Please note that the words “Figure” and “Table” should be spelled out (e.g., “Figure” rather than “Fig.”) wherever they occur. Remember to refer to the figures or tables in your report and discuss the content. Don’t let the tables or figures ‘do the talking’. 9. Inserting Images Occasionally MS Word generates larger-than-necessary files when images inserted into the document and are manipulated in MS Word. To minimize this problem, use an image editing tool to resize the image at the appropriate printing resolution (usually 300 dpi), and then insert the image into Word using Insert | Picture | From File... As indicated in Figure 1, using tables to hold places can work very well in Word. If you want to copy a figure from another application (such as PowerPoint) and then paste to the place where you want your figure to be, make sure that (1) the figure stays in the position, and (2) it does not take up too much space. You can ensure the former by double clicking the figure, then go to “Layout” tab, and select “In line with text.” To ensure the latter, use “Paste Special,” then select “Picture.” You can resize the figure to your desired size once it is pasted. Figure 1. Process model of the relationship between IT strategy and organizational performance 10. Table Style Inserting a table in the text can work well. You may want to adjust the vertical spacing of the text in the tables. (In Word, use Format | Paragraph… and then the Line and Page Breaks tab. Generally, text in each field of a table will look better if it has equal amounts of spacing above and below it, as in Table 1.) Table 1. A Sample Table Capability Target Capability Process A L H Process B L H Process C L H Table 1. A Very Nice Table 11. Report Layout This template is where you insert the work you have done each week. Do work each week and incrementally build your final report. Remember, your final report must read as a coherent piece of work, and not a week-by-week set of entries. Your learning journal also must not read like a diary. You have started in week 6, so there will be no time extensions if you do not or cannot submit on time. Show your printed draft report to your tutor in week 8 for feed-forward. Note: we cannot read your entire report in workshops due to time restrictions, but are happy to answer any questions you have about the content and the presentation of your material A suggested incomplete set of general headings and sub-headings follows. But, you are free to choose your own headings and present your analysis in any order you choose, as long as you address the assignment marking criteria. There are 18 main headings in this template, far more than we would expect in your submitted report. Modify the headings and delete sections that are superfluous to your needs. 1. Introduction 1.1 What are the issues being resolved and reported on (be guided by the marking criteria) 1.2 Background to the organisation and the issues that instigated the report 1.3 Briefly overview your analytical tools used in the report 1.4 Define your key terms, such as ……………………….. 1.5 Outline the rest of your report succinctly 2. Your Key Analysis Topic 2.1 Sub-heading 2.2 Sub-heading 2.3 2.4 2.5 Summarise the main points of your analysis so far 3. Next main analysis topic 3.1 3.2 4. Last analysis topic 4.1 4.2 4.2.1 4.3 . 5. Recommendations Arising from Your Analysis 6. Conclusion & Discussion 12. Submission of Assignment A Word version of your assignment must be uploaded on learning@griffith before the assignment due date and time. Follow the instructions on the course web site. Use the following file naming convention: Coursecode_Tutorname_Student-number_Your-firstname_familyname_ITSM-assignment.doc 13. Language, Style, and Content With regard to spelling and punctuation, you may use any modern dialect of English, but please pay attention to the following: • Write in a straightforward style. • Try to avoid long or complex sentence structures. • Briefly define or explain all technical terms that may be unfamiliar to Celanese’s CEO. • Explain all acronyms the first time they are used in your text – e.g., “information technology infrastructure library (ITIL)”. • Make sure you have your report proof-read before submission. See section 18. 14. Headers and Footers This document is set up for you to insert identifying content in your headers and footers. All page headers and footers are not the same, so work through all of them. Page numbers are already included. If you are using Word, then click on ‘Insert’ and click on the ‘Headers & Footers’ tab. Enter your name, S#, course code and report title where indicated. Do not alter or delete the headers or footers as presented in this report. 15. Conclusion It is important that you write for a specific audience – the CEO. In this section, briefly (and I mean very briefly), provide a guiding summary of your aims and your findings. Then discuss what your findings mean to the CEO, and come to a conclusion – what does your report overall say or find? It is also important that your work is presented in a professional fashion. This guideline is intended to help you achieve that goal. By adhering to the template, you also help the markers tremendously in reducing our workload by understanding and following your written arguments. We thank you very much for your cooperation and look forward to receiving a professionally presented report! 16. References and Citations Use the Harvard in-text referencing style. References must be complete, i.e., include, as appropriate, volume, number, month, publisher, city and state, editors, last name & initials of all authors, page numbers, etc. Cite the publication source rather than a URL. 17. References ( Ensure that all references are present, complete, in alpha surname order, and accurate as per the examples. Delete this sentence) De Haes, S. and Van Grembergen, (2015) Enterprise governance of IT: achieving alignment and value, Springer, USA. TSO (2012), Passing Your ITIL Foundation Exam, London, UK. 18. Appendices ( Ensure that your raw data from the Excel maturity toolkits are included here. Delete this sentence) In terms of marks, there are no marks allocated for adherence to university writing conventions, the university plagiarism policy, concise writing, not exceeding the word length 4,000 by plus or minus 10%, correct spelling and grammar, your report is proof-read and contains no typo’s, is referenced appropriately, your tables and figures are named correctly, etc. However, marks will be deducted (up to 5 marks) if you submit an unsatisfactory report. Here’s a tip: always do your own work (do not copy from others, always cite your sources), start assembling your report now and submit it well before the due date and time. Start modifying, copying and pasting content each week into this template. Plus, there are no genuine reasons for an extension of time. You’ve had this assignment since week 6 (with a mid-trimester break) and its due at the end of week 11. Lastly, marks are not important: it’s the learning that counts. Isn’t that right?