Assignment front sheet Qualification Unit number and title Pearson BTEC Level 4/5 HNC/D Diploma in Hospitality Management Unit 18: Facilities Operations and Management Student name Assessor name Mihaela Dariescu Date issued Completion date Submitted on 13/02/2017 31st of March 2017 Assignment title Facilities Operations and Management L O Learning Outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. LO1 Understand the operational responsibilities of a facilities manager 1.1 Assess the responsibilities of the facilities manager for staff engaged in facilities operations 1 1.2 Discuss the responsibilities the facilities manager has for operational aspects of the building 1 1.3 Assess the responsibilities the facilities manager has towards customers using the facility 1 1.4 Discuss the impact on facilities operations of employers and/or funding agencies 1 LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations 2.1 Assess (from a country perspective) the statutory regulations that will affect facilities operations in an agreed context 1 2.2 Discuss the health, safety and environmental measures that must be implemented by a facilities manager in a given context 1 2.3 Discuss the documentation required to account for compliance with statutory regulations and health, safety and environmental measures 1 LO3 Be able to use a range of administrative systems to support facilities operations 3.1 Develop and deploy effective systems for processing information and maintaining communications 1 3.2 Identify the control systems required for effective facilities operations within an agreed context 1 3.3 Discuss the systems needed by a facilities manager to support effective building management 1 LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities 4.1 Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations 1 1 4.2 Implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades Grade Descriptor Indicative characteristic/s Contextualisation M1 Identify and apply strategies to find appropriate solutions Complex problems with more than one variable have been explored More variables were explored while discussing the responsibilities the facilities manager has for operational aspects of the building in hospitality industry (AC 1.2) M2 Select/design and apply appropriate methods/techniques Complex information/data has been synthesised and processed Complex information/data has been synthesised and processed in order to discuss the systems needed by a facilities manager to support effective building management (AC 3.3) M3 Present and communicate appropriate findings A range of methods of presentation have been used and technical language has been accurately used A range of methods have been used when developing and implementing effective systems for processing information and maintaining communications before, during and after the Share&Care event (AC 3.1) D1 Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified Conclusions have been arrived at through synthesis of ideas and have been justified while assessing the responsibilities of the facilities manager for staff and customers during the Share & Care event (AC 1.1, 1.3) D2 Take responsibility for managing and organising activities The importance of interdependence has been recognized and achieved The importance of interdependence has been recognized while evaluation and review procedures were implemented (AC 4.2) D3 Demonstrate convergent/lateral/ creative thinking Convergent and lateral thinking have been applied The paper provide the proof of convergent/lateral thinking within at least 2 learning outcomes. Assignment brief Unit number and title Unit 18: Facilities Operations and Management Qualification Pearson BTEC Level 4/5 HNC/D Diploma in Hospitality Management Start date 9 January 2017 Deadline/hand-in 31st of March 2017 Assessor Mihaela Dariescu Assignment title Facilities Operations and Management Purpose of this assignment Through this assignment, learners will develop a clear understanding and knowledge of the work managers need to do to ensure that they exercise the ‘duty of care’ they have to their customers for ensuring food is safe to eat. TASK 1 – INDIVIDUAL WRITTEN REPORT While completing this part of the assignment, you will need to refer in a reflective manner to the “Share & Care” tasting and networking event organized in campus by the Hospitality Management students, on 13 March 2017. Base on this experience, write a report in which to address the following points: 1 – Operational responsibilities of a facilities manager (covering LO1) Assess the responsibilities of the facilities manager for staff engaged in facilities operations and for the customers using the facility during the Share & Care event (AC 1.1, 1.3) Discuss the responsibilities the facilities manager has for operational aspects of the building in hospitality industry (AC 1.2) Discuss the impact on facilities operations of employers and/or funding agencies (AC 1.4) 2 - Legal, health, safety and environmental obligations to be addressed by facilities operations (covering LO2) Assess the statutory regulations that will affect facilities operations in UK hospitality industry, having as example the Share&Care event (AC 2.1) Discuss the health, safety and environmental measures that must be implemented by a facilities manager taking in consideration the Share&Care event (AC 2.2) Discuss the documentation required to account for compliance with statutory regulations and health, safety and environmental measures within the Share & Care context (AC 2.3) 3 - Administrative systems to support facilities operations (covering LO3) Develop and deploy effective systems for processing information and maintaining communications before, during and after the Share&Care event (AC 3.1) Identify the control systems required for effective facilities operations before and during the Share&Care event (AC3.2) Discuss the systems needed by a facilities manager to support effective building management (AC 3.3) 4 - Criteria for evaluation and review of the quality and effectiveness of the facilities (covering LO4) Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations (AC 4.1) Implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations (AC 4.2) Assignment Submission Guidelines:  Preferred writing styles Calibri, Arial, Verdana, and Times New Roman  Line spacing 1.5, Font Size 12  Consistency in Heading Scheme, bullets and numbering  Consistency in top, bottom and left, right margins  Alphabetical Harvard referencing and bibliography Essay Format: • An essay presents an argument of the topic o Introduction - present argument o Main body – develop argument o Conclusion – summarise the argument presented *For Late Submission policy, please refer to your student course handbook available on Live Campus. Plagiarism Rules and Regulations No plagiarism is accepted in assignments and students are advised to do the referencing correctly according to the Harvard Referencing System. Students are advised to submit assignments with a similarity in below 10%. Any student submitting an assignment with a percentage of more than 20% will fail and get an official academic warning. Reduce your plagiarism by not sharing assignments and doing in text citations of sources used, using the Harvard referencing method What is Turnitin? Turnitin is the software that EThames uses to calculate the similarity of your assignment to any other document submitted in the same system all over the world. What happens when you submit an assignment on Turnitin? You submit your assignment on Turnitin by submitting it on Livecampus on the assignment submission link. Your assignment is then compared with all of the assignments for all the different units submitted on Livecampus as well as assignments submitted by other students in other colleges and books and documents all over the world. The report generated is not the final report. The final report will only be generated after the final deadline which would mean that once the submission link closes and once every student submitted assignments at EThames for the specific unit, only then the final report will be generated. This means that if you have shared your assignment with anybody and they have submitted part of it or the full assignment the initial report your friend got would’ve indicated the similarity, but your report would’ve remained unchanged. This is because the report is refreshed every time that you upload your assignment and then finally after the deadline. After the deadline their plagiarism will be high as well as your own. What can you do to avoid getting a high Turnitin score? Do not copy pieces of work from any book or website. It needs to be rewritten in your own words and proper in text citation should be done according to the Harvard referencing method Do not share your assignment with any friend, not even to assist them Plagiarism Plagiarism is passing off the work of others as your own. This constitutes academic theft and is a serious matter which is penalised in assignment marking. Plagiarism is the submission of an item of assessment containing elements of work produced by another person(s) in such a way that it could be assumed to be the student’s own work. Examples of plagiarism are: • The verbatim copying of another person’s work without acknowledgement • The close paraphrasing of another person’s work by simply changing a few words or altering the order of presentation without acknowledgement • The unacknowledged quotation of phrases from another person’s work and/or the presentation of another person’s idea(s) as one’s own. • Copying or close paraphrasing with occasional acknowledgement of the source may also be deemed to be plagiarism if the absence of quotation marks implies that the phraseology is the student’s own. • Plagiarised work may belong to another student or be from a published source such as a book, report, journal or material available on the internet.