PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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PPMP20011 Project Claims and Damages Report
The Project Claims and Damages Report is a communication tool that is used as a continuation of the Projects Negotiation and Conflict Report. The aim of the Project Claims and Damages Report is to highlight the KSAE (knowledge, skills, attributes, and experience) required as the strategic basis for mitigating and reducing project claims and damages. Cheung & Chow found in 2011 that withdrawal occurs when a negotiator loses the desire to continue with discussions. They furthermore posit that their findings show that task-, emotion-, and competition-oriented negotiators are more likely to withdraw. The counterforce against withdrawal is when the negotiators are relation-oriented. In conclusion they find that good negotiators are those who are good at the technical aspects of the dispute and are emotionally stable (p. 1078). The research by Cheung & Chow is somewhat supported by the attitude-based strategic negotiation approach proposed in the negotiation decision support system by Yousefi, Hipel, & Hegazy 2010. Both Cheung & Chow, and Yousefi, Hipel, & Hegazy researches are also somewhat consistent with Walker & Walker’s 2015 research. Therefore, identifying the KSAE that will best avoid withdrawal and encourage relation development is a good strategy for negotiators. A conclusion drawn from Walker & Walker’s research are three tables – Table 11 the platform facilities (p. 117-118); Table 12 the behavioural factors (p. 119-120), and Table 13 the process drivers (p. 121-123). These tables and other artefacts then are suggested as supporting KSAE (knowledge, skills, attributes, and experience) that are required in varying intensity to meet the needs of RBP (relationship-based procurement). Walker & Walker summarise (on pp.123-133) the KSAE as: Technical KSAE; Project Management KSAE; Business Solution KSAE; …and Relational KSAE. In the PPMP20011 Projects Negotiation and Conflict Report you proposed a preferred form of procurement as an outcome from the negotiation process (Section 6) for each of the four projects: 6.1 Project 1: Forward strategy for payroll system 6.2 Project 2: Governance and decision-making 6.3 Project 3: People and change 6.4 Project 4: Funding Using the three tables (11, 12, and 13) for each project then identify and justify the KSAE’s required that you believe will best mitigate and reduce project claims and damages in the report below. Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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1 PROGRAM INFORMATION Program Name: Queensland Health Payroll Program Date: Date of the current Projects Negotiation and Conflict Report Project Ownership: Area responsible for the project Prepared by: Name and project position Distribution List: List of those receiving the report
This report is based on the contents of Walker and Walker 2015 Collaborative Project Procurement Arrangements; Yousefi S., Hipel K.W., & Hegazy T. 2010. “Attitude-Based Strategic Negotiation for Conflict Management in Construction Projects”. Project Management Journal Special Issue: PMI Research and Education Conference 2010 Volume 41, Issue 4, pages 99-107, September 2010; Cheung S.O., & and Chow P.T. 2011. “Withdrawal in Construction Project Dispute Negotiation”. Journal of Construction Engineering and Management. Volume 137, Issue 12 (December 2011); Directing plus Managing Successful Projects with PRINCE2 (2009); A Guide to the Project Management Body of Knowledge (PMBOK Guide) 5th Edition (2013); and Kerzner Project Management: A Systems Approach to Planning, Scheduling and Controlling (2013). Please complete this report for the Recommendations (p. 9 & 36-38) contained in the KPMG 2012 Review of the Queensland Health Payroll System.
Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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2 PROJECT 1: FORWARD STRATEGY FOR PAYROLL SYSTEM
The preferred form of procurement as an outcome from the negotiation process for Project 1 proposed in the PPMP20011 Projects Negotiation and Conflict Report was… The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables. 2.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 1. Motivation and Context Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
2. Joint Governance structure
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3. Integrated Risk Mitigation Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
Insert the Outcome from the Projects Negotiation and Conflict Report and then complete the table for each of the elements corresponding to the tables 11, 12, and 13 and KSAE’s identified in Walker and Walker 2015 pp. 117-113. Add more space or lines or adjust each table as you best think is appropriate. Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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4. Join Communication Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5. Co-location Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
2.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 6. Authentic Leadership Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
7. Trust-Control Balance
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
8. Commitment to be Innovative
Technical KSAE:
Project Management KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Business Solution KSAE:
Relational KSAE:
9. Common best-forproject Mindset and Culture
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
10. No-blame Culture Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
2.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 11. Consensus Decisions Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
12. Learning and Continuous Improvement
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
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13. Incentive Arrangements
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
14. Pragmatic Learning-in-Action
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
15. Transparency Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
16. Mutual Dependence and Accountability
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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3 PROJECT 2: GOVERNANCE AND DECISION-MAKING The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was… The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables. 3.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 1. Motivation and Context Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
2. Joint Governance structure
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3. Integrated Risk Mitigation Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
4. Join Communication Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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5. Co-location Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 6. Authentic Leadership Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
7. Trust-Control Balance
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
8. Commitment to be Innovative
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
9. Common best-forproject Mindset and Culture
Technical KSAE:
Project Management KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Business Solution KSAE:
Relational KSAE:
10. No-blame Culture Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 11. Consensus Decisions Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
12. Learning and Continuous Improvement
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
13. Incentive Arrangements
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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14. Pragmatic Learning-in-Action
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
15. Transparency Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
16. Mutual Dependence and Accountability
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
4 PROJECT 3: PEOPLE AND CHANGE The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was… The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables. 4.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 1. Motivation and Context Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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2. Joint Governance structure
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3. Integrated Risk Mitigation Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
4. Join Communication Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5. Co-location Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
4.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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6. Authentic Leadership
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
7. Trust-Control Balance
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
8. Commitment to be Innovative
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
9. Common best-forproject Mindset and Culture
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
10. No-blame Culture Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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4.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 11. Consensus Decisions Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
12. Learning and Continuous Improvement
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
13. Incentive Arrangements
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
14. Pragmatic Learning-in-Action
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
15. Transparency Technical KSAE:
Project Management KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Business Solution KSAE:
Relational KSAE:
16. Mutual Dependence and Accountability
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5 PROJECT 4: FUNDING The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was… The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables. 5.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 1. Motivation and Context Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
2. Joint Governance structure
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
3. Integrated Risk Mitigation Strategy
Technical KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
4. Join Communication Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5. Co-location Strategy
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 6. Authentic Leadership Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
7. Trust-Control Balance
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Relational KSAE:
8. Commitment to be Innovative
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
9. Common best-forproject Mindset and Culture
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
10. No-blame Culture Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
5.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133) 11. Consensus Decisions Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
12. Learning and Continuous
Technical KSAE:
PROJECT CLAIMS AND DAMAGES REPORT NAME OF PROJECT
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Improvement Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
13. Incentive Arrangements
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
14. Pragmatic Learning-in-Action
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
15. Transparency Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE:
16. Mutual Dependence and Accountability
Technical KSAE:
Project Management KSAE:
Business Solution KSAE:
Relational KSAE: