QUES what is the purpose of the communication training? What aims will the communication training have? ANSWER MUST BE SUBJECT TO THIS TOPIC MY topic is- Target audience: Opal-‐Mart senior management Brief: Develop a proposal for a training of that will increase Opal Mart senior managers’ awareness of the importance of listening to staff concerns and showing empathy. The aim of this training is to allow senior management to gain a better understanding of staff needs, thereby reducing the current communication gap between senior management and staff and increasing staff engagement.