Template Suggested report title Problem of local Staff Management for an overseas manager Industry partner Gloria jean’s coffee is the industry partner which is a multinational beverage company of New Zealand. This company has a lot of franchisees in all over the world. But this research is on one of its franchisee in Melbourne located at Northland Shopping Centre, Murray Road, Preston. The makeup of the management of Gloria jean’s coffee is composed of foreigners specifically the manager. Overarching problem The management must be prepared to deal with the challenges that come with operating a business on foreign soil. As for Gloria jean’s coffee, the main problem is about the local staff working at the coffee shop. They prove to be very unreliable and uncooperative. Local employees depict some characteristics such as a show of defiance. Employees are not listening manager’s instructions, even they are not dedicated to their work in the absence of manager. Local employees are not ready to adjust their break time if it’s going busy during their shift. They will not do extra shift if café needs them. Staff are not making themselves available outside of formally rostered hours. The research will focus on the challenges that manager face when operating a business in foreign country. The challenges will include language barriers, cultural differences, unreliability, and uncooperativeness of local staff. In the light of the above problems, the research will also try to solve such problems. Some of the solutions expected to solve the problems of managing local staff by manager include, good pay scale, flexible roster, pressure free environment of work place, building a diverse team, career development through training, creating cohesion between local and international staff among others. The importance of solving the problems associated with local staff will help manager to have in place staff who know the goals, strength, and culture of business. Besides, when good methods of hiring staff are in place, a business is likely to absorb employees who want to gain experience by working with this firm. Overarching research aim Research aim-1. The research is aimed to understanding the reason for local staff’s unreliability and uncooperativeness. The hypothesis is that a lot of time is consumed by the manager trying to solve indiscipline cases among the staff. This, in turn, leads to the company becoming characterized by low performance. Research aim-2. The research aims at providing solutions to manager that how he can manage staff’s unreliability and uncooperativeness. One of the solutions that the research aims to provide is by ensuring good pay scale and flexible roster. Another solution that the research aims to achieve is training employees so as to improve career development among others. Research questions Research question-1. The key research questions that will guide on research, will include how reliability is defined? Research question-2. Why local staff depicts characteristics of being unreliable and uncooperative. Research question-3. The most important question that the research will address is how a manager can be able to hire reliable and cooperative local staff. Data needs Data will be collected by way of observation, one on one interviews with the manager and also through questionnaires. The questionnaires will target the local staff to note their problems. Both qualitative and quantitative data is important for this research. Literature review: Keywords used for literature search The keywords momentous for this research include, local staff, expatriates, managers, and foreign business. Literature review: Name 2 relevant articles One of the peer reviewed articles that will be useful to the research include Hailey, J.’s (1996). The expatriate myth: Cross-cultural perceptions of expatriate managers. The International Executive, 38(2), pp.255-271. Another one includes De Silva, N., Darmicka, R. and Fernando, E’s (2014). Impact of foreign workforce on productivity in foreign-funded infrastructure projects. Journal of Financial Management of Property and Construction, 19(2), pp.168-183. Professor’s feedback for this work: Overall this is OK but needs work to be developed further for your subsequent presentation and report. Be careful on details of your partner. More statistics are required to give context. You use words like 'very unreliable' and 'uncooperative'. Can you justify what you mean or are they just opinion pieces to be avoided as mentioned in class and in feedback to you specifically via email. Take care with subjective evaluation. Your RQ are still too broad. Think about ONE area of exploration for the research and focus in on this. For the next steps of this unit take great care to narrow your inquiry to this specific area. Take one of the RQ areas and focus exclusively on this to avoid this being too broad for your presentation/report. Literature seems OK and you can narrow this further with refined RQ.