HR challenges and practices in Emirates Airline: Personnel Planning, Training Need Analysis and Managing Team Performance. Project submitted to ECMIT in partial fulfillment of the requirements for the award of the Degree of BBA Submitted by: ABEER AHLI 2142-2010 Project Guide: Dr. Panchali Das Assistant Professor Department of Business Administration ECMIT SPRING 2017 This is to certify that the project entitled “HR challenges and practices in Emirates Airline” is the bonafide research work carried out by ABEER AHLI student of BBA, ECMIT during SPRING -2017 in partial fulfilment of the requirements for Bachelor of Business Administration. I hereby declare that the project entitled “HR challenges and practices in Emirates Airline” submitted for partial fulfilment of the BBA is a bonafide work done by me under the guidance and supervision of Panchali Das, Assistant Professor, Emirates College for Management and Information Technology, Dubai. This project work has not formed the basis for the award of any degree, associateship, fellowship or any other similar titles. Place : Date : Student Name: Student ID: Signature of the Supervisor Table of Contents 1.0 Abstract: 4 2.0 Working title: 6 3.0 Introduction (Task 1): 6 3.1 Background information: 6 4.0 Research Objectives: 8 5.0 Significance: 9 6.0 Learning outcomes and research questions: 9 7.0 Issues and challenges: 10 8.0 SWOT Analysis: 10 9.0 Methodology: 12 9.1 Research Design and Methods: 12 10.0 Hypothesis: 13 11.0 Preliminary studies: 13 12.0 Conclusion: 13 13.0 Timetable of Research: 14 14.0 Introduction (Task2): 15 15.0 Body: 16 15.1 Personnel planning: 16 15.1.0 Lowering expenses to hire more: 17 15.2 Training needs analysis: 18 15.2.0 Training and development process: 18 15.2.1 Technology: 19 15.3 Managing team performance: 20 15.3.0 Managing performance approaches: 21 16.0 Conclusion: 22 17.0 Introduction (Task3) 23 19.0 Data collection: 24 19.1 Secondary data (literature review): 24 21.0 Limitations of the Research: 27 22.0 Conclusion: 28 23.0 Recommendations/Suggestions (Task4): 30 24.0 Findings: 33 24.1 The strengths of the research: 33 24.2 Limitations/weaknesses of the research: 34 25.0 Conclusion: 35 26.0 References 37 1.0 Abstract: The motivation behind this exploration is to recognize the human asset practices and difficulties in Emirates carrier, likewise concentrate their HR rehearses from three distinct regions faculty arranging, preparing needs investigation and overseeing group execution. This review looks at the methods utilized by the organization as a part of applying work force getting ready for the current and potential representatives in Emirates, it appears in the event that they are utilizing preparing needs examination and how it is critical for the preparation results and it recognizes the significance of collaboration in Emirates for the workers' and the organization's general execution. The system of this venture was to make contention utilizing optional and essential information including both subjective and quantitative data about Emirates HR hones. The auxiliary information were assembled by utilizing diaries articles, organization's distributions, and online daily papers articles, while the essential information were accumulated by leading 33 reviews and 1 meet with Emirates HR representatives. The examination expects to give the per user all the more understanding about the part of human asset office in the associations, distinguish the practices that help the organizations to enhance the execution of the workers and the significance of having cooperation and how it influences the general execution. It will profit Emirates amass in getting to more data about their organization from different sources and from various purpose of perspectives and sentiments, likewise they will have loads of proposals and suggestions that will permit them to utilize the exploration for future enhancements. The exploration writing survey was depicting 4 subjects for the chose HR points utilizing 10 unique wellsprings of optional data, 1 topic for work force arranging, 2 subjects for preparing needs investigation and one topic for overseeing group execution. In faculty arranging subject, Emirates methodology was concentrating on bringing down the expenses of HR practices to contract more individuals and this is happing by drawing in laborers from close-by low-wage countries. Emirates has an immense number of representatives yet at the same time they are paying their workers utilizing just 10% of their working costs while different carriers organizations utilize 40% of their working costs. The principal topic of preparing needs examination was depicting the preparation and advancement handle which comprises of three stages; worker appraisal, fundamental preparing exercises and the last stride is assessment. More than 2015-16, right around 4,400 preparing projects were led for 25,900 specialists in Emirates. The second subject expresses that Emirates is putting resources into innovation to encourage their HR hones exceptionally T&D, the last venture was with IBM which is innovation benefit contract for a long time and it worth $300 million. The last them was debating the HR hones in term of groups' execution administration and it shows the strategies utilized by Emirates as a part of overseeing execution. The examination writing audit have talked about four methodologies of overseeing execution in Emirates and they are group driven approach, add up to execution administration, ceaseless learning and instructing, abilities or competency based approach. The aftereffects of the examination information investigation demonstrated that Emirates is applying staff arranging by having the compensation and arranging office inside the HR that have some expertise in strategies for arranging like progression arranging and anticipating. Preparing needs investigation is additionally exists in Emirates to guarantee that the interest in the preparation is not squandered by showing signs of improvement results post the preparation through consistent gatherings directed by line directors with their particular workers to recognize region of advancement, client inputs likewise being considered to address territory of concerns and on-line overviews to check representatives preparing needs. The execution of Emirates workers is overseen by different frameworks, for example, Performance Development (PD) which is one of the corporate administrations that are utilized by Emirates to encourage long terms thinking and arranging and bolster the arrangement of representatives with whatever remains of the organization's areas of expertise. The suggestions gave in the examination to Emirates to tackle a few clashes confronted by HR division, additionally discoveries are accessible including qualities and shortcomings of the exploration. The general presumption can likewise be suffocate that Emirates can be a decent case for applying the best HR hones that assume a major part in having better results and income for any association. 2.0 Working title: HR challenges and practices in Emirates Airline: Personnel Planning, Training Need Analysis and Managing Team Performance. 3.0 Introduction (Task 1): 3.1 Background information: Industry “Aviation” Organization “Emirates Airlines” In the UAE, Airlines are isolated to four classifications business aircrafts, payload carriers, government carriers and contract carriers. Emirates airlines is arranged in Dubai and Dubai all inclusive air terminal is the fundamental focus purpose of the association. The significant business aircrafts are Emirates, Etihad Airways, Air Arabia, Flydubai and Rotana Jet. Emirates Airline was built up in 1985 when they began their operations by two airplane as it were. As written in Arabian Supply chain, "IATA (International Air Transport Association) has anticipated that the UAE will be the second quickest development advertise for worldwide traveler activity from 2009 to 2014 (simply behind China)" (Khan, 2012). As indicated by Emirates yearly report, "The Emirates Group, including Emirates and Dnata, works crosswise over six mainland’s with a 95,000 in number multi-national group involved more than 160 nationalities" (Annual Report, 2016). As per Gulf News, "The UAE's flying division is relied upon to contribute $53 billion (Dh194.5 billion) the nation's economy by 2020, giving up to 750,000 occupations" (Diaa, 2015). The UAE national’s right now possesses 26% on the senior administration in Emirates. As talked about in The National, "With three noteworthy universal airplane terminals, including the world's busiest, the UAE stands to profit by proposition, for example, the Middle East Air Traffic Management Program" (Aviation is indispensable for UAE's future, 2016). As posted in Arun Rajagopal, "Emirates Airlines consider one of the main nine carriers on the planet to work an all wide-body air ship armada" (25 quick realities on the 25th commemoration of Emirates, 2010). As per Data Dubai, "One of the biggest flying machine in our armada UAE, the B777-200 easily obliges 12 First Class, 42 Business Class and 236 Economy Class travelers, conveying a sum of 290 travelers" (Emirates Airlines in Dubai Directory, n.d.). "Situated in Dubai, the Emirates Group is a very productive business with a turnover of roughly US$18.4 billion and more than 50,000 workers" (The Environment, 2016). "On top of this, we contribute specifically to biodiversity protection through two critical activities: the Dubai Desert Conservation Reserve, and the Emirates Wolgan Valley Resort and Spa in Australia" (The Environment, 2016). "Emirates is a standout amongst the most conspicuous brands in worldwide games, having put resources into an advantageous arrangement of a portion of the world's most unmistakable games occasions and clubs - traversing football, rugby, cricket, tennis, golf, Formula 1 hustling, America's Cup cruising and horseracing" (Annual Report, 2016). 4.0 Research Objectives: 1. Have better comprehension about the part Human Resources office in the association 2. Recognize the troubles and difficulties that face the Human Resource divisions when directing work force arranging 3. Identify the acts of HR division to enhance the execution of the workers 4. Classify the part of preparing and improvement examination in enhancing the representatives execution 5. Recognize the significance of having better group execution in the association 5.0 Significance: This examination is essential for the organization, nation and for me too. It will profit the organization since they will have the capacity to get to more perspectives and sentiments about their association, additionally they will have heaps of recommendations from this exploration which will permit them to utilize the data for the enhancements that they require later on. It will help them to know the shortcomings that they have in the general population perspective so they can enhance and overcome. The nation profits by such research since they can get increasingly and point by point discoveries about the business of the picked organization, they utilize these exploration to comprehend what kind of enhancements thy require include the business too it benefits them to think about and break down various organizations hones. The legislature of the nation can profits by the examination to discover if the laws, standards and control of the business are connected well so they can keep applying it or they need to change and enhance the laws that must be taken after. This exploration is essential for me as an understudy on account of many reasons like getting new and helpful data about the HR rehearses in the association, pick up information and better downplaying in the field for my future occupation, field research is exceptionally valuable since it will enhance my relational abilities and additionally examine aptitudes, the meeting will give me more certainty for the future prospective employee meetings that I will do furthermore its critical in light of the fact that it will permit the understudy to utilize and apply the data took in 3 courses from HR. 6.0 Learning outcomes and research questions: 1. Recruitment and Selection Bus4333 – Personnel Planning Chapter5  What are the procedures that you use to do work force arranging? 2. Training and Development BUS4343 – Training Needs Analysis LO2  Why TNA is important for Emirates Airline?  What are the techniques used to apply TNA? 3. Performance Management BUS4383 – Managing Team Performance Chapter11  What are the imperative practices of the group to have powerful results? 7.0 Issues and challenges: o Analyze the issues emerge when directing faculty arranging in the enrollment and determination office o Investigate the troubles and difficulties confronted by the workers in the advancement office while investigating the preparation needs o What are the confusions that face the representatives to have great execution and what are the troubles that face the business while overseeing and assessing the execution of a worker. 8.0 SWOT Analysis: Strengths - Has colossal favourable position of size so they have more grounded brand acknowledgment and greater HR. - Having an expanded market - Entering the payload shipping - Being a worldwide brand. - They keep restore and enhance their administration in the carrier and flight - Effectively dealing with the requirements of their intended interest group. As indicated by Emirates.com, "Emirates exceeds expectations in furnishing its clients with widely acclaimed benefit and a level of unwavering quality that US and European bearers just don't coordinate" (Emirates – making availability for the United States, 2016). Weaknesses - Not all of expansion and approach have been effective. - Does not travel to many places in US. As indicated by Emirates course delineate, aircraft travel to 11 goals in the US; Boston, New York, Washington, Orlando, Toronto, Chicago, Dallas, Houston, Seattle, San Francisco and Los Angeles (Route Map, 2016). - Not suitable for budget traveller - Concentrating a lot on their top of the line acquisitions and broadening Opportunities - keep growing new eras of more propelled aircraft and avionics administrations - Enter more markets because of developments being presented in the carriers business - Satisfy all tastes by having customized administrations - Budget carriers travel. Spending carriers consistently arrive at and take off from optional airplane terminals, don't offer on-load up dinners or snacks and there's no numbered situate designation Threats - Competitors from different organizations are significant dangers – Gulf Air, Etihad.. - The association's inability to stay aware of developments, or perceive its request. - Increasing fuel costs. - Lower cost transporters contrasting with Emirates-Air Arabia, Jazeera Airways. 9.0 Methodology: 9.1 Research Design and Methods: The information in the examination will have both subjective and quantitative information and the information will be accumulated utilizing essential and optional research. In the essential research I will utilize two strategies to discover the data and the information I require Interview and overviews, I will talk with 2-3 HR administrators and I will review 25 workers in the HR division of the picked organization. For my auxiliary research I will accumulate the data about the organization from different sources, for example, magazines, diaries, articles, proficient sites and books. I will compose 10-12 inquiries for the meeting and it will be a semi-organized poll and the review inquiries will 20-30 semi-organized inquiries yet the nearby finished inquiries will be more than the open-finished inquiries. The examination will be illustrative research in light of the fact that the scientist will portray practices and issues that are exist in the organization in the wake of doing essential and optional research. In the wake of portraying the information we will compose some suggestion and answer for a few changes and advancements. 10.0 Hypothesis: Emirates Airline persistently builds up its work force arranging systems and preparing projects to enhance representative execution. 11.0 Preliminary studies: As written in Emirates aggregate vocations, "In acknowledgment of the significance of self-advancement and expanding information and aptitudes, Emirates works high gauge preparing programs which are open to all people over the Group" (Learning and Development, 2016). Preparing and advancement is vital for Emirates gather on the grounds that as it's thought about them that People are the complete self of the Emirates Group. They enhance the information of the workers by many projects like yearly expert improvement courses, classes and meetings to ensure that they have the required abilities for the best execution. 12.0 Conclusion: The examination proposition was the initial step of my industry look into, in this stage I was clarifying the arrangement that I will take after for the coming inquires about required. The exploration proposition is imperative since it looks at what the specialist expects to do and it can help the perusers to know the extent of the examination and get general thought regarding it. As talked about, the following exploration will be blend of essential and optional research which will incorporate subjective and quantitative information. In my essential research I connected two techniques meetings and review. While in the optional research I will accumulate data about the association from various sources like diary, daily papers and books. 13.0 Timetable of Research: Research Timetable Week Methodology Date/Time Week 1 Background general information Methodology Hypothesis Objectives Research question and title SWOT Preliminary studies MAY 2017 Week 2 Literature Review Secondary research; Books, journals and internet publication Week 3 Secondary research Primary research interviews with 2-4 manager survey 25 people in Emirates Analyzing the data Week 3 Analyze the strengths and limitations of the project Final abstract Week 4 Oral defense Week4 Final research paper 14.0 Introduction (Task2): In this writing audit I will discuss three HR themes from courses that I have taken in the last semester. As it is known, writing audit is an evaluative report found in the writing identified with the picked territory of study and the writing is composed works data and actualities done by other individuals. The three points of the writing audit are first; enlistment and determination – Personnel Planning, second; preparing and advancement – preparing needs investigation and finally execution administration – overseeing Team Performance. The primary inquiries of the writing survey are covering the three zones of my review, for Personnel Planning my question will be; what are the procedures that you use to do work force arranging?, the inquiries of Training Needs Analysis theme will be two; why TNA is critical for Emirates Airline? What are the strategies used to apply TNA? While Managing Team Performance question is; what are the critical practices of the group to have viable results? The writing audit will have subjects that will be connected to the examination address/s of every point. In my writing audit I will have 4 subjects, for work force arranging I will have one topic and for preparing needs investigation I will have 2 topics and one topic for overseeing group execution. The general working title of the examination is; HR difficulties and practices in Emirates Airline: Personnel Planning, Training Need Analysis and Managing Team Performance. To discover great data I will utilize distinctive sort of significant sources to have the capacity to get to more data. The aggregate will be 10 distinct references 3 diary articles, and 7 sites and online articles and daily paper. 15.0 Body: Emirates carrier is situated in the United Arab Emirate in Dubai, from it's headquarter in Dubai they are serving around 151 airplane terminals in 80 nations around the globe. The give business air transportation benefits as a primary movement and they are working the world's greatest armadas of Airbus A380 and Boeing 777 flying machine. The director and Chief official of Emirates carrier id his Excellency Sheik Ahmed container Saeed Al Maktoum who specified that the gathering of Emirates reported a benefit of $2.2billion in the course of the most recent year which consider the most elevated benefit ever for Emirates. The group of Emirates carriers is strengthened by skilled men and ladies from 130 nations around the globe. A group of 95,000 representatives around the globe is the best resource of Emirates, more than 2015-2016 Emirates assemble utilized new 11,000 abilities which demonstrates the development in their workforce. (The momentous record of Emirate Airlines, 2012) 15.1 Personnel planning: Emirates airline guarantee the utilization of work force arranging by having a specific office in arranging the representatives needs and issues which called Remuneration and Planning. This division permits Emirates to build up their kin and know whether the association has the ideal individuals or not in the unified organizations in Dubai and different outstations, in addition, they get ready for pay and advantages for the qualified staff. Compensation and arranging division in Emirates HR is likewise offering the work force diverse bundles that are separated into money and non-money benefits. The money advantages are aggressive tax exempt essential compensation, organization gave convenience or settlement stipend and organization gave transport or transport recompense. The non-money benefits that are accommodated the workers are yearly leave, end of administration tip, leave tickets, training bolster recompense and Emirates card. (Remuneration & Planning, 2016) 15.1.0 Lowering expenses to hire more: As the work force issues and issues are rising all inclusive and it is influencing the worldwide carrier organizations, Emirates aircraft is adjusting numerous methodologies that permit them to arrange their representatives and to spend less on the HR practices to have the capacity to have more gifts and capacity to create and remain these abilities which will bring about higher benefit. As indicated by Competitiveness Review Journal, "Emirates has bring down human asset costs contrasted with the business. This is in part because of pulling in laborers from close-by low-wage countries ([6] Kowledge.wharton.upenn.edu, 2007)" (Al-Aali and Nataraja, 2011). Emirates has an immense number of representatives because of the development in the business exercises far and wide and the need of representatives is developing quick, one of the HR methodologies followed in Emirates to lessen the costs spent in HR office is to have representatives working in the association from the low-wage countries. Emirates carrier as the rest organizations in the UAE are paying their representatives utilizing just 10% of their working costs while different aircrafts organizations in various nations utilize 40% of their working costs to pay their workers. What likewise benefits Emirates carrier is the area of their operation, the locale has a multicultural workforce which permit Emirates to have huge number of human capital and specialists who will once in a while guarantee more elevated amount of pay contrasting with different nations like USA and UK who have significant fluctuation in labor costs. (Al-Aali and Nataraja, 2011) Actually, numerous workers in Emirates see that the organization is not cutting edge and it has many practices in the HR that abuse the representatives' privilege and numerous assentions in the agreement. The staff are inclined to a domain of dread and discipline that are made by the troughs who have pomposity toward the representatives, segregation in nationalities and religious, cruel authoritative pecking order, enormous contrasts is paying and working conditions between fundamentally the same as positions in various divisions, absence of good human asset administration systems, squander cash on unnecessary parts and offices, debasement and injustice in treating workers.(Don’t threaten your creative employees with prison, Emirates Airline – change yourself instead!, 2014) 15.2 Training needs analysis: 15.2.0 Training and development process: Emirates HR division take after a definite procedure in preparing their workers to guarantee that the results of the preparation are fruitful and gainful, they begin the procedure by doing evaluation and by applying this progression they comprehend what is required, by whom, when and where. The appraisal step is permitting the supervisor to test the representatives and break down their qualities and shortcomings so they can prepare them for the aptitudes that they have to make strides. Second step is preparing exercises, Emirates carriers construct a unique preparing program for every representative relying upon the consequences of their evaluation. Emirates utilize three sorts of preparing beginning with the exceptionally fundamental one which is classroom instruction, then reproduction preparing which consider the most costly one since Emirates utilize Machine Simulation office which incorporates utilizing gear as the ones on the genuine workplace to prepare the representatives on similar machines. The last stride in the process is assessment, here troughs part is to assess the execution of the representative after the preparation program that was connected and check whether the objectives of the preparation are accomplished. (Kulshrestha, 2015) More than 2015-2016, the preparation group of Emirates carriers gave just about 4,400 preparing projects to 25,900 laborers, 65 virtual classroom sessions for more than 1,800 people far and wide, and finished over 400,000 online courses by 55,300 work force. Emirates is developing in the preparation and advancement ventures, for example, condition of craftsmanship flight institute in Dubai which will be propelled in 2017 and will get the principal clump of understudies. This institute will have a 42-month preparing program for creating a high qualified and gifted pilots utilizing something like date preparing foundation and systems. (Yearly Report 2015-16, 2016) As said by Emirates worker, the online courses and trainings of new plane establishment are required from the representatives to be done amid their days off and this unreasonable in light of the fact that in nowadays they truly need to get rest from the anxiety and weight. (Thexman, 2011) While different representatives see that Emirates furnish them with extremely fun and genuine learning environment in the preparation, sharing of work environment involvement in the preparation between the coaches is exceptionally gainful and make the preparation intriguing. At work preparing is the most fascinating one since it shows you how to complete the errands less demanding and quicker and this what they require. (The Emirates Group Employee Reviews, 2016) 15.2.1 Technology: Emirates gathering is included in developing in innovation to encourage their HR forms including preparing and advancement, Emirates consented to an innovation administrations arrangement for a long time with IBM which costs them $300 million. This understanding states that IBM will give Emirates different innovation administrations like help the carrier to encode information in close constant and frameworks and this will help Emirates to have more compelling correspondence in the product segments. (Emirates airline signs $300m IT deal with IBM, 2016) Emirates utilize the innovation in their trainings in different courses, for example, sight and sound preparing and online preparing. Sight and sound give the coaches varying media and PC based preparing. Varying media help the representatives to have better information since they see recordings on the most proficient method to apply and the PC situated in enhancing the aptitudes of workers in utilizing PCs while electronic preparing is permitting Emirates to prepare their workers through the Internet. At a similar timeframe, Etihad Airways which consider the primary contender for Emirates carriers in the nation marked an agreement with a similar organization IBM for different IT administrations and foundation which costs them $700 million. (Emirates airline signs $300m IT deal with IBM, 2016) 15.3 Managing team performance: HR department in Emirates is taking after the Performance Assessment Process to deal with the execution of their workers and direct the execution evaluation. There is an exceptional division in the HR office called execution advancement that is have some expertise in issues identified with workers execution and diverse practices to enhance the general representatives execution in the organization.(Performance Assessment of Flying Staff of Emirates Airlines, 2015) 15.3.0 Managing performance approaches: Group driven approach is utilized as a part of Emirates to concentrate on every individual execution in the gathering and check how it is influencing the entire gathering, Emirates utilizes this way to deal with comprehend what every individual accommodate the group and how the individuals are profiting each other. Add up to execution administration is another approach that is connected by Emirates HR office to ensure that work force are accomplishing the required outcomes in their execution, this sort of execution administration approach help Emirates to interface their strategies for success with the individual evaluation and self-improvement. Another approach that is likewise used to deal with the execution in Emirates aircrafts is nonstop learning and training, this approach permit the supervisors who are in charge of the execution advancement to assess the work of the representatives and give them a chance to enhance by furnishing them with different related practices. Emirates is additionally applying the abilities or competency based approach, they utilize this way to deal with distinguish the diverse center aptitudes and skills in every worker and attempt to enhance and keep up these capacities by giving them standard instructive preparing , subsequently, they will have the capacity to keep these capacities and utilize it for the advantage of the carrier. (Al Attar, 2014) In February 2015, the Chairman and Chief Executive of Emirates Airline and Group HH sheik Ahmed container Saeed Al-Maktoum respected 51 specialists for their commitment to predominance, brilliant levels of devotion and impeccable execution and administration to the organization's customers and to their colleagues. He indicated how cooperation is essential for Emirates by recognizing 10 individual and group achievements of exceptional levels of collaboration amid the function. (Emirates Group respects beat workers, 2015) The gathering's execution matter in Emirates aircraft in light of the fact that rewards are paid relying upon the budgetary results of the group. As indicated by Arabian Business, ""The Emirates Group gives staff a reward in view of the gathering's money related execution. A benefit target is set every year and should be met before rewards are paid," an Emirates representative said in an announcement gave to Arabian Business" (Trenwith, 2013). 16.0 Conclusion: To entirety up, in my writing audit I have done an optional research around three subjects about human asset office, the organization that I looked into their HR practices is Emirates Airlines. The principal theme that I have discussed in the body is faculty arranging, I talked about how Emirates aircraft is applying work force arranging in their HR division. This subject has one topic which is bringing costs down to contract more, the topic was demonstrating the capacity of Emirates to have this immense number of workers with ease contrasting with different organizations. The most essential point in this topic is that Emirates aircraft is paying their workers utilizing just 10% of their working costs which help them to lower costs. The second point was preparing needs investigation and for this subject I have talked about 2 topics the first is preparing and advancement handle and the second is innovation. In the main topic, what is vital for me was knowing the way toward preparing in Emirates which has three phases appraisal, preparing exercises and assessment. The appraisal stage is the progression where the director in the HR office is applying the preparation needs investigation. The second topic is innovation, I have contended that Emirates is included in innovation a lot of on the grounds that they trusts that innovation is encouraging their business. The critical data that was examined is that Emirates consented to a 10 year arrangement with IBM for $300 million to furnish them with innovation administrations. The last subject was overseeing group execution, for this point I have examined just a single topic which was discussing the methodologies utilized as a part of Emirates to deal with their representatives' execution. Group driven approach, add up to execution administration approach, constant learning and guiding methodology and abilities or competency based approach are the four methodologies that utilized by Emirates to assess and deal with the execution of their representatives. 17.0 Introduction (Task3) Emirates airline is situated in the United Arab Emirates-Dubai, from the head quarter in Dubai they are serving around 151 air terminals in 80 nations around the globe. The give business air transportation benefits as a primary movement and they are working the world's greatest armadas of Airbus A380 and Boeing 777 flying machine. The director and Chief official of Emirates carrier is his Excellency Sheik Ahmed container Saeed Al Maktoum who specified that the gathering of Emirates reported a benefit of $2.2billion in the course of the most recent year which consider the most astounding benefit ever for Emirates. The group of Emirates carriers is strengthened by gifted men and ladies from 130 nations around the globe. A group of 95,000 representatives around the globe is the best resource of Emirates, more than 2015-2016 Emirates bunch utilized new 11,000 gifts which demonstrates the development in their workforce. (The momentous record of Emirate Airlines, 2012) Philosophy and information investigation will be led in this progression utilizing optional and essential research, for the essential I will apply two techniques meeting and review and for the auxiliary I will utilize organization's productions, diaries, library database and online articles. The data assembled will talk about HR practices and difficulties in Emirates covering three zones identified with HR which are staff arranging, preparing needs examination and overseeing group Performance In the wake of get-together the information, I will break down the information given to me from the meetings with the troughs and from the studies finished with the representatives in the HR division by looking at their reactions, consider the likenesses and contrasts. 19.0 Data collection: 19.1 Secondary data (literature review): General Information about Emirates: The Emirates Group is the parent organization of Emirates which is headquartered in Dubai, Emirates is a global organization working in the carrier part focusing on corporates, upper white collar class and working class. The organization's motto is Be great to yourself, Fly Emirates and their fundamental rivals are Etihad Airways, Qatar Airways, Jet Airways, and Air India Express. Emirates Vision: The Emirates assemble has numerous standards, dreams and values that drive this association to proceed with work forward and make more achievements in the carriers business. As per Emirates, "A solid and stable authority group, driven yet computed basic leadership and earth shattering thoughts all add to the making of incredible organizations. Obviously, these have had a noteworthy impact in our advancement, yet we trust our business morals are the establishment on which our prosperity has been constructed. Nurturing our workers and partners, and additionally nature and the groups we serve, have had an immense impact in our past and will keep on shaping our future" (Our Vision and Values, 2016). Emirates Awards: Emirates bunch has been granted by more than 500 worldwide honors, these honors are confirmation to the diligent work and assurance of the individuals from Emirates aggregate group. The last honor was in 2015, it was World Traveler Awards - Middle East's Leading Airline - Rewards Program and one of 2014 honors was Achievement Awards – Travel Republic named Best Agency Website. (Awards, 2015) Emirates Future plans: As said by Tim Clark the president of Emirates, "By 2020, we will have more than 250 air ship serving approximately 70 million travellers crosswise over six landmasses. It will make us the biggest aircraft on the planet by global traveller movement" (Sambidge, 2013). Emirates is one of the biggest multicultural organizations all inclusive as they have more than 160 nationalities working in the association. Emirates means to secure the earth for the future eras and continually considering to expand its portfolio with vital dares to advance its business suggestion, livelihoods and notoriety. As indicated by The Emirates Group, "The visionary arrangements for its 21st century armada places Emirates as a noteworthy worldwide player in the aircraft business and at the front line of making Dubai the top traveller goal and transport and exchanging centre point of the locale and one of the significant centres on the planet" (Future Developments , 2016). Emirates and people: The general population in Emirates are viewed as the establishment of the association's prosperity, the group of learning and improvement in Emirates is creating advancement arrange for that can profit the workers to become advance. Just about 4,400 projects to 25,900 specialists, 65 virtual classroom sessions went to by more than 1,800 people far and wide, or more 400,000 online courses finished by 55,300 representatives throughout the year. In the year of 2015-16, 831locals (UAE Nationals) were procured in Emirates gather by the national enlistment and advancement group achieving the quantity of 3000 Emirate working in the gathering of Emirates. The preparation which is the obligation of learning and advancement division happens in Emirates Aviation arrangement. In this school the workers of Emirates gathering are getting different sorts of preparing projects, for example, proficient, professional and scholastic projects in the fields of Aerospace Engineering, Electronics and Computer Engineering, Business Management and Travel and Tourism Management, notwithstanding short courses in Management and English dialect capability. These courses are conveyed by expert and qualified instructors teachers and preparing authority, with an extremely cutting edge environment utilizing the most recent innovation to build the quality and adequacy of the program. Annual report: Comparing the annual reports of two years to show how Emirates group financial conditions are evolving over the two years: Financial highlights 2015-16 2014-15 % Change Revenue and other operating income AED m 92,896 96,053 (3.3) Operating profit AED m 9,391 6,898 36.1 Operating margin % 10.1 7.2 2.9 pts. Profit attributable to the owner AED m 8,179 5,461 49.8 Profit margin % 8.8 5.7 3.1 pts. Financial position Total assets AED m 129,989 120,886 7.5 Cash assets AED m 23,453 20,033 17.1 Employee data Average employee strength Number 95,322 84,153 13.3 Emirates SWOT analysis: SWOT analysis for Emirates airline Strengths • Very solid support from Dubai government • Located in a nation that is rich in oil • The clients first decision and inclination • Workforce comprise of more than 50,000 workers • Entertainment alternatives for the voyagers Weaknesses • Not appropriate for spending explorer • Flying to set number of states in the US. As indicated by Emirates course delineate, carrier travel to 11 goals in the US; Boston, New York, Washington, Orlando, Toronto, Chicago, Dallas, Houston, Seattle, San Francisco and Los Angeles (Route Map, 2016). • Concentrating a lot on their top of the line acquisitions and broadening Opportunities • People interest for air transportation is developing • Dubai airplane terminals are putting forth low changes and expenses contrasting with alternate air terminals around the globe • Innovation and new innovation Threats • The ascending in the opposition of the center east aircraft industry • Fuel expenses are expanding • Changes in the administration's controls and polices • Ease aircrafts – Air Arabia and FlyDubai 21.0 Limitations of the Research: I have confronted many difficulties to complete this errand of the integrative business extend and very goes as per what I got ready for in the proposition and plan. These difficulties made me anxious and stress over how I will discover of data and compose my exploration yet I beat the majority of the difficulties by discovering arrangements with the assistance of my instructor. I wanted to have essential research by doing 3 to 4 interviews with HR supervisors in Emirates and doing 25 reviews with the HR representatives, I wanted to get all the data that I have to finish the errand from doing just essential research so I don't have to add optional information to my exploration. I didn't get any reaction from the organization by E-mail, I have held up 1 week then I chose to call them. I called them consistently to know anything about my meetings yet toward the end they let me know that it will require long investment. I was considering arrangement B so I conversed with one of my relatives to associate me with somebody in Emirates HR office and he gave the telephone number of Ms Sahar Al Ali. Sahar helped me to direct a vis-à-vis meet with her and she circulated my study among representatives in Emirates. I have done just a single meeting and 33 overviews so I needed to change to blended research and assemble some auxiliary information in light of the fact that the essential information I accumulated are insufficient for my examination. The meeting that I did had numerous essential and useful data about Emirates HR hones yet it was insufficient on the grounds that I needed to do 4 meetings and more to get exceptionally nitty gritty data about the HR, I utilized the organization distributions, diaries, online articles and online daily papers to assemble more data. The fortunes was not in my side to fulfill what I got ready for yet I knew how to assemble arrange B in an exceptionally troublesome time, it costs me additional time and more endeavors yet toward the end I beat the issues and complete all the part required from me in the appraisal. 22.0 Conclusion: To total up, this examination was a blended research and the data assembled utilizing auxiliary and essential sources. For the auxiliary information I have utilized data from the organization's distributions in their sites, diaries articles about Emirates, data about Emirates from their rivals, articles from online daily papers furthermore online articles distributed by other individuals about Emirates. The optional information were blended amongst subjective and quantitative information in light of the fact that the data gathered from the auxiliary research incorporate bunches of numbers furthermore realities. Emirates add up to resources for 2015-16 is 129,989m AED; this is a case of the quantitative information from the optional research. Emirates is a universal organization working in the carrier segment focusing on corporates, upper white collar class and working class; while this data is case of subjective information assembled by optional research. The essential research was led by utilizing two techniques overviews and meeting, I did the study with 33 workers from Emirates and one meeting with human asset facilitator from HR division. The overviews were circulated arbitrarily to a specimen size of 33 workers and every one of the information I accumulated from the review are quantitative spoken to be outlines, graphs furthermore tables. A case for the quantitative information from the study is "58% which is 19 workers who concur unequivocally that they generally discover consolation in Emirates to enhance their execution" and it's constantly clear from the numbers and rates. To get a solid research that incorporates adequate data we need to accumulate subjective and quantitative information in light of the fact that the truths and portrayals blended with the numbers and rates give you a solid research. The majority of the data gathered by the auxiliary and essential research are dissected painstakingly to serve the three subjects of my examination staff arranging, preparing needs investigation and overseeing group execution. My data will answer the subject of the exploration "what are the HR capacities and difficulties in Emirates Airline in term of work force arranging, preparing needs examination and group execution". 23.0 Recommendations/Suggestions (Task4): Three recommendations will be suggested for Emirates for further improvements in the future: 1. From my research I presume that Emirates is one of the organizations that is keen on selecting new individuals who have abilities and aptitudes that will profit the organization's tentative arrangements. As per Emirates yearly report, 'This year we enlisted 4,800 new representatives from everywhere throughout the world, taking the Emirates family containing more than 160 nationalities to more than 50,000-in number" (The Emirates Group Annual Report, 2014). Hence, I propose that Emirates needs to work more on enhancing the enlistment and choices procedures to ensure that they are selecting the opportune individuals for the correct employment. My recommendations is to concentrate more on the ace dynamic approach which will make selecting individuals more arranged, sorted out and key (take after the system of the organization or the office). What I mean by star dynamic approach is that the organization ought to lead work investigation before selecting representatives to know more about the occupation. Work investigation is a procedure that looks at an occupation inside an organization in subtle elements to know more about the assignments required, the working conditions, representatives' physical conditions, demeanors, aptitudes and learning. While I was seeking the human asset practices of Emirates I didn't discover heaps of consideration regarding work investigation forms as I found for other HR hones. As Emirates is enrolling such a variety of individuals from all nationalities around the globe and the quantity of their representatives is developing yearly, their interest in the general population ought not be squandered on selecting unfitting individual for the occupation. Work examination prepare which precedes selecting and enrolling the competitor will profit Emirates from numerous points of view, for example, giving the HR supervisors more data about the occupation profile, gathering data about the employment obligations, errands and aptitudes required from the occupation entertainers, likewise helps in understanding what sort of representative will be reasonable to play out a specific employment effectively, explore the preparation and advancement needs and choosing suitable remuneration bundle for various employments. As I would see it, my recommendation will be helpful for Emirates on the grounds that the work rate there is high so to ensure that representatives will hold more in the organization they should concentrate the part extremely well before selecting the worker by leading employment examination and dependably attempt to enhance the methods for doing it. 2. As examined in my writing audit, a large portion of the representatives in Emirates aircraft are whining and experiencing the long working hours and some of them said that the working hours once in a while achieve 12 hours for each day which make the workplace exceptionally pushed. The long working hours can influence the organization and the specialists adversely, representatives routinely turn out to be physically depleted from occupation errands or here and there rationally depleted because of concentrating on tasks and get huge number of clients, additionally, eye fatigue from confronting the PC work for long time likewise adds to weakness. The majority of this will influence the execution of the representatives and the nature of their work adversely which will likewise bring about lower worker fulfillment and this will influence the entire organization notoriety, creation and benefit. As composed by Emirates representatives in Indeed, "12 hours obligation on move timing and we use to remain back in the event of separate framework" "extend periods of time of work, kept me far from my family" (The Emirates Group Employee Reviews, 2016). I prescribe bringing down working hours as an answer for this issue as the organization is losing representatives' fulfillment subsequently client won't be happy with the administrations given to them which will bring down the worker's maintenance. I recommend that Emirates may diminish the working hours by planning the assignments required from the representative week by week and compose the assessed time for every errand so they can know from the hours required for every occupation and restudy the time issue, furthermore being adaptable with the workers and not strict will rouse them to work longer hours since they will work without stress and dread from the line chiefs. What I see as the best answer for this issue is having a paid day away from work week by week, this will help the representatives in making work/life adjust and they will acknowledge working too extend periods of time amid the rest days in the week. The paid day away from work will persuade them to work harder as they realize that they have a day amid the week where they can take rest and invest some energy with their family and companions. This arrangement will help in drawing in more hopefuls who need to join Emirates family, workers feel esteemed and acknowledged when they are permitted to take paid three day weekend which adds to representative engagement and maintenance. Additionally, the paid three day weekend amid the week can influence the nature of the work and assignments done by the representatives bitterly as they will return revived in the wake of leaving the anxiety workplace for one day. 3. In Emirates the worker are from various nationalities and have distinctive societies and religions so the workplace is multi-social. At times representatives discover challenges in adapting to this sort of environment since they don't know how to manage different societies who have diverse methods for considering. Once in a while the multicultural environment can improve the danger of segregation and representatives begin to feel that a few people are recognized and getting diverse treatment from the business through different components like compensation advantages, acknowledgment, method for correspondence and practical class. It is specified in the writing survey that numerous representatives in Emirates are confronting segregation in nationalities and religious and huge contrasts in paying and working conditions between fundamentally the same as positions in various offices. In a similar time, the multicultural workplace is exceptionally useful for Emirates since it is assuming a major part in expanding the imagination in Emirates, distinctive culture, information, qualities and convictions mean more inventive thoughts that can meet to make the best creative practices in the business. To determine this issue, I propose that Emirates must continue going on the multicultural workplace framework however they may maintain a strategic distance from its downsides by giving the representatives in all division with multifaceted preparing. I prescribe two sorts of diverse preparing to be connected in Emirates, the most essential one is affectability preparing and the second is introduction in culture. The affectability preparing is critical in light of the fact that it will diminish the sentiment separation between representatives since it expects to make individuals more mindful of their own prejudgments and more delicate to others. While the introduction in culture will help workers from various societies to get more information and be acquainted with esteem frameworks and culture of the UAE. Along these lines, this sort of preparing (multifaceted) will help Emirates to manufacture trust among the representatives, enhance the correspondence in the workplace, diminish the likelihood of contentions and misconception furthermore it will separate numerous boundaries that exist between the specialists. 24.0 Findings: 24.1 The strengths of the research: 1- The analyst has directed an overview with the representatives in Emirates carrier human asset office, the arrangement was to lead a review with 22 workers from their HR division about their feeling in certain HR hones yet luckily the reacts were 33 frame more than one office in Emirates. The 33 reactions from Emirates representatives think about as a quality for the examination since it furnishes the specialist with more data and sentiments from the workers perspective about Emirates HR hones which permitted the scientist to accomplish more correlation and discover more data to contrast the essential and the information that is distributed about the organization. The 33 studies have helped the scientist to defeat the issue of having just a single meeting, the huge number of studies supported the specialist and abstain from having extremely restricted data in the essential research and it likewise appeared if the HR practices are truly connected on the staff advantageously. 2- Having a blended research (auxiliary and essential research) made the examination excessively solid in term of the amount and the nature of the data. The scientist utilized data that is as of now distributed by other individuals about Emirates furthermore accumulate data that is not exist which helped in reinforce the exploration by having two distinctive methods for social affair information. The amount of the information discovered made the exploration longer and rich in numerous data, exchanges, examinations and investigation about Emirates which will make the per user more persuaded about the legitimacy of the data composed. The auxiliary research have furnished the scientist with both subjective and quantitative information blended between truths, forms, techniques figures and numbers. Likewise the same for the essential information, the scientist discovered diverse sort of data, the subjective information were accumulated by directing the meeting in their HR office while loads of quantitative information found from the aftereffects of the overviews. Blended information conveys a more total and thorough comprehension of the exploration issue than either quantitative or subjective methodologies alone. 3- Multiple methods for gathering data is likewise a quality for this examination on the grounds that the specialist utilized two techniques as a part of the essential research and around 4 unique sorts of sources in the auxiliary research and every sort have more than one source. The different strategies furnished the scientist with more involvement in the methods for gathering information for an examination and with more substantial data about the picked organization on the grounds that the exploration have directed field investigate like meeting and overview in the essential research. While in the auxiliary research there are 10 distinct references 3 diary articles, and 7 sites, organization's productions (yearly report) online articles and daily paper. Utilizing this blended technique way to deal with assemble and assess information have helped the specialist to build the legitimacy and dependability of the examination and it likewise helped in enhancing the exploration outline. Interviews, overviews, diaries articles, organization's site distribution and yearly report, daily paper articles and online articles are all techniques for get-together information that made the exploration sufficiently solid to persuade and persuade the peruser. 24.2 Limitations/weaknesses of the research: 1- The time is the most critical shortcoming and issue in this exploration to be specified, it is difficult to deal with the time given to you for every evaluation and meet the due dates. It is very testing to complete this long research has a gigantic amount of data and information that incorporates 4 isolate appraisals inside 14 weeks and the issue that adjacent to this you have many ventures that you need to chip away at from different courses so your concentration won't be just on this examination. Surly, if the scientist have longer time he/she will convey more definite and effective data. The time weight was expanding increasingly when the analyst was sitting tight for the organization's reaction about their acknowledgment to do the overview and the meeting, attempting to contact and achieve some individual in the HR division furthermore when sitting tight for appropriate information to lead the meeting. Numerous issues were confronted by the specialist and the causes were because of time limitations. 2- In the examination proposition and plan, the scientist wanted to make 2-3 interviews with troughs from Emirates HR office. Unfavorably, things happened in various way and not as what the specialist made arrangements for in light of the fact that the administrators from the HR office were excessively occupied and they have no opportunity to direct the meeting, just a single meeting was led with a representative from the HR division who can answer the inquiries rather than the supervisor. In this manner, the analyst changed the examination from essential research to blended research since one meeting was insufficient to get that much data and break down it in errand three. The scientist needed to accomplish more auxiliary research to accumulate more data which bring about composing increasingly and raised the words check in light of the fact that the exploration get to be blend amongst essential and optional. 3- Another shortcoming that is found while doing this examination was restricted access to organization's data particularly in the writing survey. It was extremely hard to discover point by point data about Emirates HR hones on the web and in the diary articles, all the data were found was excessively broad and don't discuss the three subjects of the exploration. The scientist needed to invest more energy to locate the required data and utilize diverse sources like articles from the daily papers or the contenders and read deliberately between the lines to discover reasonable data that portrays the themes of the exploration. The scientist defeat the issue effectively by investing more energy in looking on the web and in the library information base for particular and not general data. 25.0 Conclusion: To finish up, I would abridge my discoveries that I gather from the exploration that I did in the last appraisals which incorporated the three research themes. The finding about work force arranging point demonstrates that Emirates is utilizing progression arranging and estimating techniques to apply faculty arranging in HR division, they likewise have the compensation and arranging office that is putting forth the representatives distinctive bundles that are partitioned into money and non-money benefits. They have the technique of bringing down the costs spent by HR to have the capacity to contract more individuals since they trust that individuals is the key accomplishment of Emirates, they have a tendency to draw in and utilize more laborers from close-by low-wage countries. My discoveries in preparing needs examination subject are affirming that TNA procedure is accessible in Emirates to ensure that the association is leading helpful preparing for the workers and not squandering cash and different assets on unsupportive instructional classes. The preparation needs examination is directed by various methods like consistent gatherings led by line chiefs with their particular representatives to recognize region of improvement, client inputs likewise vital and being considered to know zone of concerns and on-line studies to check workers' sort of preparing needs. Group execution administration point brought about bunches of research discoveries, it demonstrates that the group is key component for Emirates achievement in light of the fact that in group worker get to be distinctly persuaded to work harder. There is an extraordinary division inside HR office that is called execution advancement, this division is have practical experience in issues identified with workers' execution. Group driven approach utilized by HR to concentrate on every individual execution in the gathering and check how it is influencing the whole gathering. There are likewise frameworks like Performance Development (PD), "System of Learning Resource Center (LRC)" and "My Learning Zone (Emirate Learning Portal)" to give proceeds with enhancements in workers' execution. To aggregate up, I had three proposals for Emirates human asset division to encourage HR practices and increment the representatives' fulfillment. The principal suggestion was talking about the master dynamic approach which is applying work investigation to know more about the occupation profile so they can choose the individual who fits the employment. The second proposal was to give the specialists in Emirates paid three day weekend once per week so they can take a rest from the anxiety environment and the heap of errands required from them, by this they will feel more esteemed and acknowledged. The last one was prescribing that Emirates must concentration more on the multifaceted instructional classes on the grounds that the workplace there is exceptionally testing to adjust because of the social differences in the workforce. 26.0 References 25 fast facts on the 25th anniversary of Emirates. (2010, October 10). Retrieved from Arun Rajagopal: https://arunrajagopal.com/2010/10/25/emirates/ Annual Report. (2016). Retrieved from The Emirates Group: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx Aviation is vital for UAE’s future. (2016, March 8). Retrieved from The National: http://www.thenational.ae/opinion/editorial/aviation-is-vital-for-uaes-future C. D., & C. B. (2008). Interviewing. Retrieved September 10, 2015, from Qualitative Research Guidelines Project: http://www.qualres.org/HomeInte-3595.html Diaa, S. (2015, January 18). UAE aviation industry to contribute $53b by 2020. Retrieved from Gulf News: http://gulfnews.com/business/aviation/uae-aviation-industry-to-contribute-53b-by-2020-1.1443145 Emirates – creating connectivity for the United States. (2016). Retrieved from Emirates: http://content.emirates.com/downloads/ek/pdfs/int_gov_affairs/Emirates_creating_connectivity_for_US.pdf Emirates Airlines in Dubai Directory. (n.d.). Retrieved from Data Dubai: http://www.datadubai.com/United_Arab_Emirates/UAE_Transportation/United_Arab_Emirates_Airline/8934-947.html Khan, N. (2012, February 7). Historical Overview: The 40-Year Rise of UAE Aviation. Retrieved from Arabian Supply Chain: http://www.arabiansupplychain.com/article-6943-historical-overview-the-40-year-rise-of-uae-aviation/1/print/ Learning & Development. (2016). Retrieved from Emirates Group Careers: http://www.emiratesgroupcareers.com/english/careers_overview/training/learning_development.aspx Route Map. (2016). Retrieved from Emirates: http://www.emirates.com/english/destinations_offers/route_maps/route_map.aspx The Environment. (2016). Retrieved from Emirates Group Careers: http://www.emiratesgroupcareers.com/english/about/environment/environment.aspx Al Attar, M. (2014, September 23). Emirates Airline - Presentation. Retrieved from Prezi: https://prezi.com/nshhuteeczlj/emirates-airline-presentation/ Al-Aali, A., & Nataraja, S. (2011). The exceptional performance strategies of Emirate Airlines. Competitiveness Review, 471-486. Annual Report 2015-16. (2016). Retrieved from The Emirates Group: file:///C:/Users/user/Downloads/annual_report_2016%20(1).pdf Emirates airline signs $300m IT deal with IBM. (2016, June 7). Retrieved from The National : http://www.thenational.ae/business/aviation/emirates-airline-signs-300m-it-deal-with-ibm Emirates Group honours top employees. (2015, February 5). Retrieved from Emirates: http://www.emirates.com/english/about/news/news_detail.aspx?article=2129102 Kulshrestha, A. (2015, September 7). Training And Development Process of Emirates Cabin Crew. Retrieved from Linkedin SlideShare: http://www.slideshare.net/abhikulshrestha9/training-and-development-process-of-emirates-cabin-crew Performance Assessment of Flying Staff of Emirates Airlines. (2015, March 23). Retrieved from UK Essays: https://www.ukessays.com/essays/management/performance-assessment-of-flying-staff-of-emirates-airlines-management-essay.php Remuneration & Planning. (2016). Retrieved from Emirates Group Careers: http://www.emiratesgroupcareers.com/english/careers_overview/human_resources/remuneration.aspx Squalli, J. (2014). Airline passenger traffic openness and the performance of Emirates Airline. The Quarterly review of economics and finance, 138–145. The Emirates Group Employee Reviews. (2016). Retrieved from Indeed: http://www.indeed.ae/cmp/The-Emirates-Group/reviews?fcountry=AE&start=20 The remarkable record of Emirate Airlines. (2012). Strategic Direction, 10-12. Thexman. (2011, October 25). Reasons not to apply for emirates airlines. Retrieved from The Professional Pilots Rumour Network: http://www.pprune.org/middle-east/467284-reasons-not-apply-emirates-airlines.html Trenwith, C. (2013, May 12). Emirates defends no staff bonus, despite huge profit. Retrieved from Arabian Business: http://www.arabianbusiness.com/emirates-defends-no-staff-bonus-despite-huge-profit-501206.html#.V_TkvPl97IV THE EMIRATES GROUP ANNUAL REPORT. (2014). Retrieved from Emirates : http://content.emirates.com/downloads/ek/pdfs/report/annual_report_2014.pdf The Emirates Group Employee Reviews. (2016, June 27). Retrieved from Indeed: http://www.indeed.ae/cmp/The-Emirates-Group/reviews?fcountry=AE&start=40 Al-Aali, A., & Nataraja, S. (2011). The exceptional performance strategies of Emirate Airlines. Competitiveness Review, 471-486. Annual Report 2015-16. (2016). Retrieved from The Emirates Group: file:///C:/Users/user/Downloads/annual_report_2016%20(1).pdf Don’t threaten your creative employees with prison, Emirates Airline – change yourself instead! (2014, October 28). Retrieved from Truth about Emirates Airline Management: https://donotflyemirates.wordpress.com/2014/10/28/dont-threaten-your-creative-employees-with-prison-emirates-airline-change-yourself-instead/ Remuneration & Planning. (2016). Retrieved from Emirates Group Careers: http://www.emiratesgroupcareers.com/english/careers_overview/human_resources/remuneration.aspx Emirates Group honours top employees. (2015, February 5). Retrieved from Emirates: http://www.emirates.com/english/about/news/news_detail.aspx?article=2129102 Learning & Development. (2016). Retrieved from Emirates Group Careers: http://www.emiratesgroupcareers.com/english/careers_overview/training/learning_development.aspx