CIS5200 Professional Skills for Systems Analysis Name :Maninder Singh Student ID:16333 Abstract The following assignment had provided an overall summary for the operations of the development project for the selected organization RTB retail (fictitious). The WBS had shown the overall activities and schedule for the completion of the assignment. Gantt chart had been helpful for managing the project operations and understanding the start and end date. The fact finding had been used for accumulating data by following some methods like questionnaire, research, interviews, and other methods of data collection. However, for this project the research method had been given the highest priority for the data collection by searching online journals, reviewing published articles, and newspaper sources. Table of Contents Task 1: Introduction 4 Task 2: Time Management Plan 4 2.1 Work Breakdown Structure 4 2.2 Task Sequencing Approach 7 Task 3: Fact Finding 9 Task 5: Organization Chart 10 Task 5: AS-IF process for the Organization 12 Task 6: Report to Top Management 13 Bibliography 15 Task 1: Introduction The RTB retail organization provides daily household commodities for the people by means of traditional brick and mortar process and from their online website also. The operations of the organization includes the sale of the various day-to-day activity items to the customers. Various online websites such as Woolworths, Amazon, etc. are available in Australia that delivers products and services throughout the globe (Kutsch, Browning and Hall, 2014). The website services had been recently deployed and they are facing problem in managing the large amount of information of their customers. The following assignment would depict a project that would be made for evaluating the issues faced in RTB retails in managing the information due to absence of an information system. The evaluation of the major activities in the project is the major operation in this assignment. Task 2: Time Management Plan 2.1 Work Breakdown Structure Figure 1: WBS diagram for the project (Source: Created by the author) Figure 2: Detailed WBS diagram for the project (Source: Created by the author) Task Name Duration Start Finish Predecessors Completion of the Assignment and Submitting it 54 days Thu 6/1/17 Tue 8/15/17 Task 1 16 days Thu 6/1/17 Thu 6/22/17 Analyzing the requirements of the assignment 2 days Thu 6/1/17 Fri 6/2/17 Selecting an appropriate organization or a type 3 days Mon 6/5/17 Wed 6/7/17 3 Collecting information about the type of organization selected 7 days Thu 6/8/17 Fri 6/16/17 4 Evaluating the major issues of the organization 4 days Mon 6/19/17 Thu 6/22/17 5 Task 2 16 days Fri 6/23/17 Fri 7/14/17 Selection of an appropriate tool for making Time Management Plan 2 days Fri 6/23/17 Mon 6/26/17 6 Making an effective time schedule for the assignment 2 days Tue 6/27/17 Wed 6/28/17 8 Task 3 12 days Thu 6/29/17 Fri 7/14/17 Analyzing the important stakeholders for the organziation 5 days Thu 6/29/17 Wed 7/5/17 9 Priotizing the methods 3 days Thu 7/6/17 Mon 7/10/17 11 Formation of a Fact finding for the selected organziation 4 days Tue 7/11/17 Fri 7/14/17 12 Task 4 2 days Mon 7/17/17 Tue 7/18/17 Evaluating the structure of the organization 2 days Mon 7/17/17 Tue 7/18/17 13 Task 5 4 days Wed 7/19/17 Mon 7/24/17 Developing an As-If diagram for showing the flow of operations 4 days Wed 7/19/17 Mon 7/24/17 15 Task 6 6 days Tue 7/25/17 Tue 8/1/17 Making an appropriate report for the CEO 6 days Tue 7/25/17 Tue 8/1/17 17 Task 7 10 days Wed 8/2/17 Tue 8/15/17 Making complete report for the overall operations of the project 10 days Wed 8/2/17 Tue 8/15/17 19 Completion of the project 0 days Tue 8/15/17 Tue 8/15/17 21 Table 1: Required Activities in the project (Source: Created by the author in MS-Project) 2.2 Task Sequencing Approach The Gantt chart for the sequencing of the activities in the organization had been given below, Figure 3: Gantt chart for the project operations (Source: Created by the author in MS-Project) Task 3: Fact Finding The fact finding is also a type of data collection that involves accumulating data by following some methods like questionnaire, research, interviews, and other methods of data collection (Park and Lee, 2014). The plan for forming fact finding include the following of seven steps such as studying and analyzing the existing documents and forms, researching and visiting websites for gathering relevant data, observing appropriate data for the organization, developing an appropriate questionnaire for the asking to the people, interviewing with people, making joint application development, and rapid application development. Interviews: The interview is an option that would depict the verbal communication with some people for gathering information for the assignment (Heagney, 2016). The interviews provide an accurate set of data for any topic from a person by asking some questions or getting to know his/her ideology. Documentation review: The documentation review is an analysis of the effective and relevant documents related to any topic by any means (Kerzner, 2013). There are many journals and articles that are available on any topic and it can be reviewed for checking its accuracy before collecting the data. Observation: It is a visible evaluation of any activity for deducing any inference from it (Heagney, 2016). The observation is done by exploring the ongoing operations or activities for the topic or by developing ideas for getting shrewd ideas on the topic. Questionnaire: The questionnaire is development of appropriate and informative questions relevant to the operations of the project (Park and Lee, 2014). The questionnaire would be helpful in evaluating the prospect of the individuals towards the topic of conversation. Research: The research process is helpful for evaluating the concept of analysis for the operations of the project (Kerzner, 2013). The research process is combination of major intakes for data collection by the various researchers and authors. These methods would be helpful for evaluating the data accumulated for the project purpose. The research method is the most prior method for forming the data collection. There are various methods by which the research process can be done and they are searching online journals, reviewing published articles, and newspaper sources. All these would provide optimal methods for collection of data for any research process. Task 5: Organization Chart The RTB organization is a retail organization that provides the benefit of providing their customers with the benefit of approximate useful commodities in the organization. The organization follows the traditional Brick and Mortar and webs services both (Baskerville and Wood-Harper, 2016). The inclusion of the methods had resulted in developing operations like information processing, development of sales process, and formation of large scale operations. The organization structure has been shown in the chart below, Figure 4: Organizational Chart for the RTB retail organization (Source: Created by the author in MS-Visio) Individual Stakeholders Roles for Interviewing Process List of Objectives Business Developer Developing the traditional and Web services for the organization RTB Requirement of business development Aligning traditional and online operations Project Director Development of project operations and getting approval from the stakeholders Stakeholder engagement in project Requirement of business development Public Relation HR Managing the customer’s relations with the organization Relational development of the public Formation of the customer and business relation Web Services manager Online facilities development process Requirement of online services development IT Team Leader Leading the newly formed team in the organization IT activities in the organization Task 5: AS-IF process for the Organization Figure 5: AS-IF diagram for the operations of RTB (Source: Created by the author) The Review Process of the Stock Available would provide an analysis of the operations in the organization. The influence of the information system at the delivery reload would provide the beneficial in the organization (Baskerville and Wood-Harper, 2016). The RTB organization is a retail organization that provides the benefit of providing their customers with the benefit of approximate useful commodities in the organization. They had resulted in developing operations like information processing, development of sales process, and formation of large scale operations. Task 6: Report to Top Management The following report had been made for evaluating the ongoing processes of the project operations. The top management (CEO) had to manage the functions of the project and organization. Objectives: The report would provide an insight on the development process for the RTB organization. It is possible that the operations of the organization could be improved by the use of developed information system. Background: The traditional process of the business operations would be replaced by the modified by the use of online facilities and the brick and mortar processes. Webpage based functions would allow the users for improving the functions of the sales and customer relation with the organization. Undertaken: The following report had been helpful for understanding the role of the technology for the improvement of the system based information system at the organization. Scope: The project had the scope for improving the operations of the RTB retail and developing the facilities of operations for providing customer satisfaction. Recommendation: Monthly board meeting should be made for improving the ongoing operations in the organization. The development of stakeholder’s engagement would help in improving the processes of the organization. Bibliography Baskerville R.L. & Wood-Harper A.T. (2016). A critical perspective on action research as a method for information systems research. 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