Assignment title Unit 17 Training in the Business Workplace (A/502/5448) Learning Outcome Learning Outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. Evidence (Page no) LO1 Understand why organisations need to train their workforce P1 Explain how the training needs for an organisation are linked to the different levels within its structure 1 M1 Compare the training needs for staff at different levels in an organisation 1 D1 Assess the importance for an organisation of training its staff, using appropriate examples from different levels 1 LO2 Know the ways organisations identify their training needs P2 Describe what an organisation needs to consider when identifying its training needs 2 M2 Explain the importance for an organisation (and its employees) of identifying its training needs 2 LO3 Be able to plan and deliver a training programme P3 Plan suitable development activities for a training programme 3 M3 Explain the importance of the factors which need to be considered when planning, designing and delivering a training programme. 3 D2 Evaluate the planning, design and delivery of a training programme 3 LO4 Be able to assess the effectiveness of a training programme. P4 Conduct a review of the success of a training programme. 4 D3 Evaluate the effectiveness of a training programme. 4 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: Assignment brief Unit number and title (T/502/5450) Qualification BTEC NATIONAL LEVEL 3 DIPLOMA IN BUSINESS Start date Deadline/hand-in Assessor Assignment title Unit 19 Developing Teams in Business (T/502/5450) Purpose of this assignment The purpose of the assignment is to provide understanding of the skills and knowledge of performance improvement in the workplace, through understanding the importance of staff training and development by identifying training needs, translating these needs into training programmes, and evaluating their success. Scenario Your are working in a small company which has 5 employees, all working in different department within the organization. The manager found out what training needs each individual will need for their role within the department. You are asked by your manager to produce a report describing the individual needs of each of the staff members within the organisation Task 1 (LO 1) P1, M1, D1 (Report) P1 - Explain how the training needs for an organisation are linked to the different levels within its structure Guidance to achieve P1, the learner needs to produce a table showing • Identify three different member of staff and their job specs • Consider their job responsibilities and list their training needs in a tabular format M1- Compare the training needs for the staff at different levels in an organization Guidance to achieve M1, the learner needs to • describe the factors the company needs to consider when identifying its training needs D1- Assess the importance for an organisation of training its staff, using appropriate examples from different levels Guidance to achieve D1, the learner needs to • Why is it important for the company to identify the training needs of the staff? • Develop the ideas you have mentioned in M1 & P1 and now assess the importance for the company training its staff. • Use appropriate examples from the different levels in the organization. Task 2 (LO2) – P2 & M2 (Report) P2- Describe what an organisation needs to consider when identifying its training needs M2- Explain the importance for an organisation (and its employees) of identifying its training needs Scenario A College has plans to expand by offering Level 3 courses for 19+ learners and wants guidance on planning and managing a training programme. This may require existing staff to develop new skills, and may include training new staff and also lead to changes in job To achieve P2, the learner will need • You are going to research and explain how the training needs for the college are linked to different levels in its structure • Conduct a skills audit of the staff and list our the professional development required for each staff member To achieve M2, the learner needs to now • Explain the importance of the training needs for the College and its staff at different levels • You can build on to your task in M1 and explain the training needs for staff within an organization or the College as needed • Explore the sources of skills audit and benchmarking • Describe and explain the Continuous Professional Development (CPD) for the staff member and how it is linked to training. Task 3 (P3, M3, D2) (Factsheet / Table) P3 - Plan suitable development activities for a training programme M3- Explain the importance of the factors which need to be considered when planning, designing and delivering a training programme. D2- Evaluate the planning, design and delivery of a training programme Scenario You are part of a workplace HR team and have been given the task of coordinating the training needs of a diverse range of employees across ZEE Company. To do this you will create a training leaflet to show typical training available. To achieve P3, the learner is required • Create a Plan showing development and training activity for new staff members • Team Member 1: Sales • Team Member 2: Finance • Team Member 3: Administration To achieve M3, the learner is required • Explain the factors required for planning, designing and deliver the training programme • Explain SMART objectives and types of training methods – on job , internal and external training • Explain and cover minimum 2 delivery methods like – mentoring, projects, seminars, conferences, workshops etc. To achieve D2, the learner is required • Evaluate the planning, design and delivery of the HR training programme in ZEE company • Your evaluation should include methods, achieved, future areas of delivery Task 4 (LO4) (P4 & D3) (Report) P4 - Conduct a review of the success of a training programme. D3- Evaluate the effectiveness of a training programme. Scenario You as a manager of the small company has been asked to conduct a training for the staff. The training was tailored towards development of much needed telephone handling skills in the company for the admin and reception staff. Guidance to achieve P4, learner is required to • Review the training programme using the four levels of learning evaluation Guidance to achieve D3, learner is required to • Types of evaluation methods – Formative Process, Outcome and Impact. • Evaluate the effectiveness of the training programme within the company and evaluate the achievement of objectives Evidence checklist Summary of evidence required by student Evidence presented Task 1 Report Task 2 Report Task 3 Factsheet / Table Task 4 Report Achievement Summary Qualification BTEC NATIONAL LEVEL 3 DIPLOMA IN BUSINESS Assessor name Unit Number and title Unit 17 Training in the Business Workplace (A/502/5448) Student name Criteria Reference To achieve the criteria the evidence must show that the student is able to: Achieved? (tick) P1 Explain how the training needs for an organisation are linked to the different levels within its structure M1 Compare the training needs for staff at different levels in an organisation D1 Assess the importance for an organisation of training its staff, using appropriate examples from different levels P2 Describe what an organisation needs to consider when identifying its training needs M2 Explain the importance for an organisation (and its employees) of identifying its training needs P3 Plan suitable development activities for a training programme M3 Explain the importance of the factors which need to be considered when planning, designing and delivering a training programme. D2 Evaluate the planning, design and delivery of a training programme P4 Conduct a review of the success of a training programme. D3 Evaluate the effectiveness of a training programme. Higher Grade achievements (where applicable) Grade descriptor Achieved? (tick) Grade descriptor Achieved? (tick) M1: Identify and apply strategies to find appropriate solutions D1: Use critical reflection to evaluate own work and justify valid conclusions M2: Select / design and apply appropriate methods / techniques D2: Take responsibility for managing and organising activities M3: Present and communicate appropriate findings D3: Demonstrate convergent/lateral/creative thinking Indicative reading for learners Textbooks Barrington H and Reid M A – Training Interventions: Managing Employee Development (Chartered Institute of Personnel & Development, 2001) ISBN 085292660X Boydell T and Leary M – Identifying Training Needs (Chartered Institute of Personnel & Development, 1996) ISBN 0852926308 Donovan P, Towsend, J, Hailstone P – The Training Needs Analysis Pocketbook (Management Pocketbooks, 2004) ISBN 1903776244 Moskowitz M – A Practical Guide to Training and Development (Jossey Bass, 2008) ISBN 0470189460 Noe R A – Employee Training and Development, 4th Edition (McGraw-Hill Higher Education, 2007) ISBN 0071259341 Websites www.cipd.org.uk The Chartered Institute of Personnel and Development www.iipuk.co.uk Investors in People website provides case studies www.thetimes100.co.uk A number of case studies on training including Travis Perkins, Audi UK, The Polestar Group and Kraft Foods Ltd