Write a report based on an organisation/company in the hospitality industry. Examples include but are not limited to hotel chain, restaurants, fast-food chain, franchise restaurants, resorts, cruise companies, casinos, etc. You have to write 1750 words (not including the front page, appendices, charts, tables and reference list). You will be required to provide: 1. Description of the particular business considering the micro and macro environment as well as challenges and opportunities. 2. Description of an operational area (front desk, housekeeping, food and beverage, etc) 3. Analysis of the current promotional marketing strategy 4. Customers experience practices 5. Sustainable initiatives implemented by the organisation/company. Please include a minimum of eight (8) references. You can find information on academic journals, official websites, newspapers, magazine articles. Harvard Style referencing is required.