10 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 ASSESSMENT 1 Course Name BSB51915 Diploma of Leadership and Management Subject/module Performance Management Assessment method Written or Oral Questions Due date Session 5 Weighting 50% Units of Competency BSBMGT502 Manage People Performance Instructions 1. Assessments will be provided by your trainer. 2. Assessments should be completed as per trainer’s instruction. 3. The assessment must be submitted by the session mentioned above in the due date. 4. Your assessment should be presented as a word-processed document addressing all elements of the assessment. 5. Plagiarism is copying someone else’s work and submitting it as your own. Any plagiarism will result in a mark of zero. 6. A list of references must be included. 7. Trainer will advise if a hard copy of the assessment is required or whether the assessment should be digitally uploaded. 11 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 Assessment 1 – Written or Oral Questions You are the newly appointed Area Manager of Colesworths, a retail store specialising in gym and sports equipment. In each of these stores, there are employees working in different functions as per the following chart: After reviewing the overall performance of the 10 stores you oversee, you decide that all staff should be subject to a performance management program. Answer the following questions as to how you will implement this performance management system at Colesworths. 1. Whom should you consult with to allocate work? (3 marks – 1 mark per suggestion) 2. Why is it important to consult with other people when allocating work? (6 marks – 2 marks per suggestion) 3. What steps would you follow to create and allocate individual objectives? (6 marks) 4. It is necessary to manage available resources in an efficient and effective manner. How can you do that? (6 marks – 2 marks per suggestion) 5. Performance Standards: a. What are your expectations of your employees in terms of: i. Quantity (2 marks – 1 mark per suggestion) ii. Quality (2 marks – 1 mark per suggestion) iii. Code of Conduct (2 marks – 1 mark per suggestion) b. How would you communicate these expectations? (2 marks – 1 mark per suggestion) 6. What KPIs would you use? (You can develop KPIs based on your answer to question 5) (6 marks – 1 mark per suggestion) 7. Think of a risk that any of the 10 stores could face. Complete a risk assessment using the following table: Risk Likelihood Impact Mitigation Action (6 marks) 8. Briefly explain 3 different methods of assessing employees’ performances. (9 marks – 3 marks per explanation) 12 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 Assessment 1 9. Complete a performance plan for an employee in any one of the store’s function Key Result Area Activities SMART objective KPI 1. 2. 3. (9 marks – 1 marks per suggestion) 10. What topics would you include when training store managers about the new system? (6 marks – 2 marks per suggestion) 11. How often should performance of employees be measured? (2 marks) 12. How would you monitor and evaluate the new performance management system? (6 Marks) Notes: – END –