13 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 ASSESSMENT 2 Course Name BSB51915 Diploma of Leadership and Management Subject/module Performance Management Assessment method Written or Oral Questions Due date Session 8 Weighting 50% Unit of Competency BSBMGT502 Manage People Performance Instructions 1. Assessments will be provided by your trainer. 2. Assessments should be completed as per trainer’s instruction. 3. The assessment must be submitted by the session mentioned above in the due date. 4. Your assessment should be presented as a word-processed document addressing all elements of the assessment. 5. Plagiarism is copying someone else’s work and submitting it as your own. Any plagiarism will result in a mark of zero. 6. A list of references must be included. 7. Trainer will advise if a hard copy of the assessment is required or whether the assessment should be digitally uploaded. 14 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 Assessment 2 – Written or Oral Questions You have completed your first round of performance reviews and results are mixed. As expected a small percentage of employees are performing well above expectations while the majority of employees are meeting expectations. Of concern, 10% of your employees are performing below expectations in one of the functions. (It is up to you to choose a functional area where employees are not meeting performance expectations. Functional areas are: customer service, sales, assembly, delivery, helpers.) Answer the following questions in light of your choice: 1. What methods of formal and informal feedback would you use? How often? a. Formal Feedback (2 marks – 1 marks per suggestion) b. Informal Feedback (2 marks – 1 marks per suggestion) 2. How would you deal with and help the 10% of employees who are not meeting performance expectations? (6 marks) 3. For the functional area that you selected, what topics could you include in a coaching program for employees who are not meeting performance expectations? (3 marks – 1 mark per suggestion) 4. a. How would you track an employee’s performance? (4 marks – 1 mark per suggestion) b. What would you keep records of? (4 marks – 1 mark per suggestion) 5. What should you include and discuss in a structured feedback session? (6 marks – 2 marks per suggestion) 6. For the selected functional area, complete the following performance improvement plan for an employee who is not meeting expectations? (12 marks – 6 marks per suggestion) Area needing improvement Proposed activity SMART Objective Evaluation 7. When should you seek help from HR department? (4 marks – 2 marks per suggestion) 8. Identify 3 different methods that you would use to acknowledge excellence of top performers. (3 marks – 1 mark per suggestion) 9. How would you monitor the success of the coaching program? (6 marks – 2 marks per suggestion) 10. Briefly describe support programs and services that you could provide to employees. (4 marks – 2 marks per suggestion) 15 ADDENDUM | © 2016 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | PERFORMANCE MANAGEMENT_V4.0 Assessment 2 11. What is a Disciplinary Action? List 5 different examples of disciplinary actions. (5 marks – 1 mark per suggestion) 12. What steps should you follow when terminating the services of staffs? (6 Marks – 1 mark per step) Notes: – END –