11 ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | EMOTIONAL INTELLIGENCE_V1.7 ASSESSMENT 2 Course Name BSB51915 Diploma of Leadership and Management Subject/module Emotional Intelligence Assessment method Written or Oral Questions Due date Session 8 Weighting 50% Units of Competency BSBLDR501 Develop and Use Emotional Intelligence Instructions 1. Assessments will be provided by your trainer. 2. Assessments should be completed as per trainer’s instruction. 3. The assessment must be submitted by the session mentioned above in the due date. 4. Your assessment should be presented as a word-processed document addressing all elements of the assessment. 5. Plagiarism is copying someone else’s work and submitting it as your own. Any plagiarism will result in a mark of zero. 6. A list of references must be included. 7. Trainer will advise if a hard copy of the assessment is required or whether the assessment should be digitally uploaded. 12 ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | EMOTIONAL INTELLIGENCE_V1.7 Assessment 2 Written or Oral Questions 1. What do you consider makes you an emotionally strong person? (5 marks) 2. Identify a situation in the workplace in which you, or one of your colleagues, lost control of their emotions. Describe the incident, the emotional reaction, and the consequences of the behaviour for all involved. (5 marks) 3. Identify an incident in the workplace in which you have managed your emotions successfully. Complete the self-reflection below, and where possible, obtain feedback from others involved. Evaluate the development of your emotional intelligence. (20 marks) Self-reflection Question Response How did I feel at the time? Why did I feel like this? What was my emotional response? How did that affect the situation? How did it affect me? How did it affect others? How could I have responded differently? How do I feel now? Why do I feel like this? What do I need to do to put it right? What do I need from others to put it right? 13 ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT | EMOTIONAL INTELLIGENCE_V1.7 Feedback from colleague Question Response How did you feel at the time? Why did you feel like this? What was my emotional response? How did that affect the situation? How did it affect you? How could I have responded differently? How could you have responded differently? How do you feel now? Why do you feel like this? What else do you need from me to put it right? What do you need to do to put it right? 4. What is the most common emotional state you encounter in your coworkers and what do you believe is/are the cause(s)? (5 marks) 5. Explain which is the most difficult leadership style: (5 marks) a. To adopt (you as a leader) b. To follow (someone else as leader) 6. What opportunities are in place within your organisation to allow employees to express their own thoughts and feelings? (5 marks) 7. Having encouraged your workforce to develop their own emotional intelligence, which of the workplace outcomes have been achieved or are being improved and which still require improvement? (5 marks) 8. How have you encouraged a positive emotional climate within your workplace? (5 marks) 9. Evaluate the improvement in the development of emotional intelligence for two of your workers, one at each end of the scale. How could the worker that has developed the most support the other? (10 marks) Total Marks: 65