Due Date: 27 May, 2017, 11:45PM General Requirements: This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where you could apply the various quality (planning and analysis) tools and techniques covered in this subject. Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.), Research Requirements Students are required to carry on appropriate research to complete some of the tasks described below. High quality reports demonstrate good research through high quality in-text citation and referencing (reference list) to highlight information and knowledge extracted from sources other than student’s original ideas and thoughts. Quality research and referencing will reduce similarity index generated by the software used for submitting the assignment, Turnitin. PART 1: INTRODUCTION Write an introduction about your PRODUCT including its key functions and characteristics. (2 pages). PART 2: CUSTOMER SATISFACTION 2.1. Stakeholder Analysis Identify at least 10 Stakeholders and minimum 2 Needs for each stakeholder. A stakeholder need is something that a stakeholder expects from a company in regard to their operations, products, services, etc. (1 page). 2.2. Capturing the Customer Needs Research different methods which can be used for capturing customer needs. Summarize at least 2 methods using SWOT analysis (1page). 2.3. Customer Needs Analysis (Kano Analysis) Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you think is the most appropriate for capturing the customer needs of your selected product, service or work. Using Kano analysis, capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5 DESIRABLEs). You must demonstrate with a template how you have identified those customer needs. In addition to the template, you must also include the actual information or data that was used to identify those 25 needs. (3 pages). PART 3: DESIGN REQUIREMENTS 3.1. Translating Customer Needs into Design Requirements (QFD) Translate the 25 customer needs identified in Section 2.3 into minimum 10 design requirements using the Quality Function Deployment (QFD) method. The QFD template can be downloaded from the website (2 page) 3.2. Design Risk Analysis (FMEA) From your QFD analysis in Section 3.1, decide on the five highest scoring design requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis (FMEA) method. The FMEA template can be downloaded from the website. (2 page) PART 4: SUPPLIER SELECTION AND EVALUATION 4.1. Identifying the Components, Elements, Parts, etc. Identify at least 10 major components, parts or sections of your product or service that could be sourced from suppliers. (1 page). 4.2. Developing the Supplier Selection Criteria Select one of the components, parts or sections identified above and list at least 10 criteria that could be used for selection of suppliers of that component, part or section. (1 page). 4.3. Constructing and Using a Supplier Selection System Using the previously identified 10 criteria develop a complete supplier selection system. Apply this system to 3 suppliers (1 page) 4.4. Conclusion Write a brief summary on the outcome of suppler selection process you have developed and provide an explanation for your choice. (1 page). PART 5: STATISTICAL PROCESS CONTROL 5.1. Identifying the Processes Identify at least 7 processes that could be used to produce your product or to provide your service. (1 page) 5.2. Monitoring Processes using SPC Charts Research and describe at least 3 Statistical Process Control (SPC) charts typically used for process monitoring. You need to describe those charts by using text only and should not include any formula or graph. (1 page). 5.3. Constructing and Using a SPC Chart First, select one of the 10 processes identified in Section 5.1 and determine which SPC chart you wish to use. Second, make up a set of data (appropriate to your SPC chart) which should include minimum 15 units of time or batch intervals. Then, using the appropriate formulae, calculate the control limits and identify the specification limits (1 page) Third, plot the complete chart including all the control and specification limits. (1 page). Forth, interpret the results of the SPC analysis using the Nelson Rules (1 page) PART 6: PROBLEM-SOLVING 6.1. Identifying the Problems and Problem Solving Tools Identify at least five problems that could occur during the use of your product or service and determine seven quality tools that could be used for problem-solving. (1 page) 6.2. Constructing and Using the Problem Solving Tools Select one of the five problems identified in Section 6.1 and apply at least two of the seven tools identified above to rectify that problem. (2 pages)