School of Business and Law | Telephone: 134328 | Calls outside Australia (61 8) 6304 0000 Email [email protected] | Web: www.business.ecu.edu.au Edith Cowan University School of Business and Law Unit Plan Unit Code: FBL5010 ON AND OFF CAMPUS 2017 Unit Title: Managing People and OrganisationsSchool of Business & Law FBL5010 Managing People and Organisations 1 Edith Cowan University School of Business and Law Telephone: 134328 International: (61 8) 6304 0000 Email: [email protected] Website: www.business.ecu.edu.au CRICOS IPC 00279B Prepared by: Associate Professor Janice Redmond Version: November 2016School of Business & Law FBL5010 Managing People and Organisations 2 Unit Coordinator Name Room no Contact number Email Consultation times Associate Professor Janice Redmond JO 2.359 6304 2153 [email protected] By appointment Lecturer and Tutors Name Room no Contact number Email Consultation times Associate Professor Janice Redmond JO 2.359 6304 2153 [email protected] By appointment Dr Uma JOGULU JO 2.375 6304 2601 [email protected] By appointment Dr Jennifer Lajom JO 2.376 By Appointment Class Times Lecture and Tutorials Room no Time Consultation times Wednesday (Lecture) Wednesday (Tutorial) JO8.213 1730-1900 1900-2030 Before or after class or by appointment Tuesday (Lecture) Tuesday (Tutorial) Tuesday (Tutorial) Wednesday (Tutorial) Wednesday (Tutorial) ML17.157 ML15.101 ML15.205 ML15.104 ML15.205 1330-1500 1530-1700 1530-1700 1330-1500 1330-1500 Before or after class or by appointment Other Contact details Name Building no Email Learning Consultant Jo Ashton ML 13 [email protected] Library support JO Building 31 ML Building 8 [email protected] of Business & Law FBL5010 Managing People and Organisations 3 Resources Centre for Teaching and Learning Academic Skills Centre The Centre for Teaching and Learning Academic Skills Centre offers a range of services which will complement the discipline-specific knowledge you gain from this unit. These services include: • Unit-integrated skills workshops • Academic Skills workshops • Assignment labs • On-line support You are strongly advised to access these services to assist in developing the academic and language skills required to succeed in this unit. A copy of the Workshops Timetable can be found on the Academic Skills Centre Blackboard site located under My Communities on Blackboard. The contact details for the Academic Skills Centre are listed above. Academic Integrity The Academic Skills Centre Blackboard site has some useful resources to help you develop your skills in referencing and paraphrasing (and hence avoiding plagiarism). There is also information about how to use Turnitin. English Language Proficiency (ELP) ECU has implemented a raft of procedures and supports to assist all students to develop and demonstrate appropriate standards of English language proficiency. As part of the process, staff will provide students with feedback on the ELP demonstrated in their written assessments (other than examinations) using the ECU ELP Measure. The ECU ELP Measure shows a student’s written ELP against the ECU standards. The ECU minimum standard for written ELP which all students should demonstrate is moderate proficiency (at least) in both the areas of Sentence Structure and Word Use. The feedback you will receive will indicate your demonstrated level of written ELP in any assessment (other than examinations). You will also receive information describing the various supports and resources you can access should you need to further develop your ELP. Low proficiency Developing proficiency Moderate Proficiency* High Proficiency Sentence Structure X Word Use X * Desired ECU Standard for English Language Proficiency on graduationSchool of Business & Law FBL5010 Managing People and Organisations 4 Introduction We welcome you to this unit. This unit is an introduction to management and the skills of managing. It covers the idea and theory of management, basic psychology for the workplace, formal aspects of managing including planning and structuring organisations, and organisational cultures and ethics. We focus on your skills and ideas about managing, and what you can learn from the text, academic research, other students and practising managers. As a core unit in the MBA and other School of Business post-graduate programs, FBL5010 is available in on-campus, intensive and online classes. Unit materials are made available on Blackboard, and you are encouraged to read widely in management books and journals. We hope you find the unit enjoyable, stimulating and useful in developing your ideas and skills for managing. Janice Expectations of lecturers and students This unit is conducted in accordance with the Student Charter (available at: http://intranet.ecu.edu.au/student/mystudies/rules-policy/student-charter). Lecturers and students must be mindful of common courtesies such as timely arrival to class, notification of absence, ensuring mobile phones are switched off, and allowing each person the opportunity to contribute and gain as much as possible from the unit. Teaching and learning approach Our teaching approach has a strong emphasis on experiential learning, particularly the discussion of unit ideas and activities; and how these relate to your own experiences and interests. The unit creates an environment that supports your learning. Important skills include open-mindedness, diversity and cultural understanding, inquiry skills (reading, active listening, observation, critical thinking), balanced self-analysis, empathy, communication and teamwork. These are fundamental skills for managing complex contemporary organisational issues. Reflecting on your work or life experiences and the unit materials is also vital to learning. On-campus classes involve lectures, discussions, individual and group activities. Online learning also incorporates these aspects but in a virtual environment.School of Business & Law FBL5010 Managing People and Organisations 5 Revision to the unit based on student feedback This unit is modified after each delivery based on lecturer, tutor and student feedback. After last semester feedback, changes have been made to the number of assessments and their timing. We look forward to further feedback at the end of this delivery. Samson, D. & Daft, R. (2015). Management (Fifth Asia Pacific Edition). South Melbourne: Cengage Learning Australia. Other references Experts on management and organisational behaviour have diverse viewpoints as there is no ‘one right way’ to manage or lead. Much of your learning will come from reflecting on practice and discussions with other managers/peers. Other texts on management and organisational behaviour can give you a broader perspective than Samson and Daft’s (2015) views, and research-based journal articles can reveal the latest ideas and views of individual authors. A few texts such as Daft and Marcic (2014), aim to help you build specific skills. There are also many popular ‘airport bookshop’ authors, such as Collins (2001), who write from experience rather than scholarly learning. Finally, there are a few authors, such as Mintzberg, who combine theory and research with practical insights and skill development. We will refer to some of the classic books on management. Some books you may find of benefit include: Collins, J. C. (2001). Good to great. New York: Harper Collins. Daft, R. L., & Marcic, D. (2014). Building management skills: An action approach. South Western: Cengage Learning. Fox, J. (2016). How to lead a quest. QLD: Wiley. McShane,S., Olekans., M., & Travaglione, T. (2010). Organisational behaviour on the Pacific Rim (3rd ed.). North Ryde, NSW: McGraw-Hill. Mintzberg, H. (2011). Managing. San Francisco: Berrett-Koehler. Mintzberg, H., Ahlstrand, B., & Lamplel, J. (2010). Management? It’s not what you think. NY: AMACOM. Library resources The following are a selection of journals available through the ECU Library that have relevance for the themes covered in this unit. If you do not know how to search for articles, you are strongly urged to talk to the Business Librarians. Academy of Management Journal 658ACA Harvard Business Review 658HAR Journal of Business Strategy 658JOU Journal of Business Venturing 338.04JOU Journal of Management Studies 658JOU Long Range Planning 658.401LON Sloan Management Review 658SLO Strategic Management Journal 658.4STR The Library also holds many other resources that can help you in your studies.School of Business & Law FBL5010 Managing People and Organisations 6 Study Schedule Students are expected to study the reading prior to class and be prepared to engage in discussions and activities. Week Week Beginnin g Topic/s Reading Activity/ Assessment 1 27 February Management and current challenges Chapter 1 Introduction 2 6 March Evolution of management thinking Chapter 2 Learning Style Questionnaire Learning Consultant on Reflection (DIEP format and searching) 3 13 March Understanding self and others in organisations Chapter 13 & 14 MBTI/ Big 5 Personality http://fetzer.org/sites/default/files/images/stories/pdf/selfmeasures/Person ality-BigFiveInventory.pdf 4 20 March Organisational culture Chapter 3 Stress Management Tool http://www.hse.gov.uk/stress/mcit.pdf 5 27 March Ethics, Social Responsibility & Sustainable Development Chapter 5 Referencing - Learning Consultant – bring your list 6 3 April Communication in organisations Chapters 17 Thomas Kilman Conflict Style Questionnaire http://www.nelacademy.nhs.uk/downloads/604 How Good are your communication skills https://www.mindtools.com/pages/article/newCS_99.htm Reflective journal DUE 1159 Sunday 9th April 2017 10 April MID SEMESTER BREAK 7 17 April HRM and Motivation Chapters 12 & 16 Emotional Intelligence https://www.mindtools.com/pages/article/ei-quiz.htm 8 24 April Planning and Structure Chapters 3 (to p.111), 7 & 10 9 1 May Teamwork in organisations Chapter 18 Belbin Team Roles 10 8 May Leading in organisations Chapter 15 Leadership style questionnaire https://www.mindtools.com/pages/article/leadership-style-quiz.htm MAJOR ESSAY DUE 2359pm Sunday 14th May 2017School of Business & Law FBL5010 Managing People and Organisations 7 11 15 May Power and Politics; Chapters 15 Machiavellian Personality Scale (MPS) http://personality-testing.info/tests/MACH-IV.php 12 22 May Coaching and Mentoring Mindful Attention Scale \ https://ppc.sas.upenn.edu/resources/questionnaires-researchers/mindfulattention-awareness-scale 13 29 May Putting it all together - unit review Chapter 21 CapstoneSchool of Business & Law FBL5010 Managing People and Organisations 8 Assessment information All written unit assessments, excluding those completed under supervised conditions, may, at the Unit Coordinator’s discretion, be extended to require an oral examination to clarify and support the written submission. The oral examination will normally be held in person with the Unit Coordinator but may be conducted by telephone or other means at the Unit Coordinator’s discretion. The oral examination should be conducted as soon as possible after the assessment but may be deferred if the student is unable to attend and can provide supporting evidence. The oral examination will be able to override the original assessment of the written submission. Failure to attend for an oral examination, if requested, will result in a mark of 0 for the assessment. In addition, students in this unit should be aware and note that final marks can be moderated and should they be offered a supplementary assessment by the Board of Examiners at the end of the semester that assessment will involve written essays on the topics and material covered during the semester (including text book) and will be undertaken by the student under normal examination processes and procedures. Assessment details Assessment Week Due Marks 1. Reflective Journal 1159pm Sunday 9th April 2017 via Turnitin 40% 2.Major Essay 2359pm Sunday 14th May 2017 via Turnitin 40% 3.Participation Ongoing in class and online 20% Total 100% Turnitin All assessments must be submitted via Turnitin on Blackboard. You can only submit once per assignment on Turnitin – however there is a ‘test site’ to test your originality score. If the submitted assignment’s originality score indicates plagiarism, the Associate Dean Teaching and Learning will be asked to impose a penalty, which can include a zero mark or a fail in the unit. If you are unsure about any referenced material please contact the Learning Consultant during or after the course delivery. You will meet the Learning Consultant during class. NOTE: There is no ‘safe level’ of similarity score when submitting through Turnitin.School of Business & Law FBL5010 Managing People and Organisations 9 Assessment 1: Reflective Journal (40%) The aim of this assessment is to demonstrate that you are able to reflect critically on your own learning using a set framework. You need to reflect on the unit content including the text, blackboard material, group discussions, activities and assessments. You will be asked to submit this reflective journal entry via Turnitin outlining what you have learnt and how this learning will impact on your future management and goals. Four entries are to be compiled into one document with a meaningful table of contents. Each entry will stand alone within the document (i.e. start a fresh page for each entry). Please follow the DIEP framework for the journal. This framework can be found on Blackboard under Assessments. Four entries will be completed to make up the journal and each entry will come from one of the sessions completed prior to the assignment due date. Each entry is to be approximately 600 words (please indicate the word count after each entry) and focus on a specific aspect of your learning. Each entry MUST consist of a narrowed topic. You should not try to cover a whole topic in an entry. For example if you choose to write about the Big Five personality factors, you would not write about all five factors, rather you would narrow to one aspect, such as Openness to Experience. The ability to focus on a specific aspect and the quality of the reflection and the adherence to the DIEP framework will all impact on your assignment mark. Marking guide: All assignments in this unit use the University framework (see page 13) and there is a rubric on Blackboard under this Assessment title which clarifies how specific marks will be allocated for this assignment. You must follow the DIEP framework when writing the journal entry (i.e. answer each question/section). Your journal entry will be assessed against this framework, with the most important elements being evaluation and planning (i.e. these sections should be the majority of the entry content). NOTE: There is no safe level of similarity score when submitting through TURNITIN. Submission information Weighting Reflective Journal accounts for 40% of the assessment in this unit. Date Sunday 9th April 2017 Time 2359 on due date Place Blackboard via Turnitin Length 600 words per entry (plus or minus 10% overall is acceptable). Please indicate the word count at the end of each journal entry. Learning Outcome/s and Graduate Attributes Completing this assignment will help you: • Evaluate organisational processes that can enhance organisational performance; • Articulate your own managerial knowledge, skills and abilities; It will help you develop the ECU Graduate Attributes: • ability to communicate • ability to generate ideas • ability to think criticallySchool of Business & Law FBL5010 Managing People and Organisations 10 Assessment 2 – Major Essay (40%) Becoming a global manager – Personal management skills analysis and plan In this assignment you are asked to evaluate your managerial skills and create a plan for developing them in the future, in an essay format. Submission Information Weighting This assignment accounts for 40% of the assessment in this unit. Date/Week 2359pm Sunday 14th May 2017 Time Midnight on due date Place Blackboard via Turnitin Format Essay of 2750 words (plus or minus 10% is generally considered acceptable in academic work). Please indicate the word count on the first page of your assignment. Learning Outcomes and Graduate Attributes Completing this assignment will help you: • develop and communicate your understanding of your knowledge and skills for managing; and • develop strategies for improving your managerial knowledge and skills, including indigenous cultural competence where relevant. It will also help you develop the ECU Graduate Attributes: • ability to communicate clearly and effectively • ability to think critically • ability to generate ideas • mindset that is both cross-cultural and international in outlook. Preparation Before starting, you should make sure you understand the difference between this and other assignments. The focus here is on assessing your skills and competencies for managing and planning to develop them in the future. This requires understanding what management involves (how it is defined and understood in academic writing), what you currently think of your skills and abilities, and how you could develop them in the future. Instructions In a critical essay you are asked to present your viewpoint and to argue for it. This means giving evidence or justification for your conclusions (in this case your plan), and being clear where the evidence or arguments are uncertain or raise further questions. NOTE: You should draw on learning from the text and class activities, discussions with others, and relevant academic references.School of Business & Law FBL5010 Managing People and Organisations 11 Include the following sections: 1) An introduction stating the structure of your essay (about 300 words). 2) A brief review of relevant literature to show your understanding of global management capabilities (hard and soft skills); the Big 5 personality factors (broad and then focus more on 1 factor) and then summarise (about 1,000 words citing at least 10 non-textbook references, in addition to the textbook). 3) An evaluation of how your personality impacts on your global management capabilities for managing yourself and others (about 600 words), including at least the Big 5 and 2 other skill questionnaires/quizzes. Think critically about the results. Detailed results can go in an Appendix. 4) A plan in which you specify your goals (consider using the SMART goals or another framework as a guide), skills or competences you will focus on, how and when you will learn them, and how you will know you have learned them (about 650 words). 5) A conclusion (about 200 words). 6) A reference list (not included in word count). 7) Any appendices (not included in word count). Present your essay professionally - how you express yourself on paper reflects your self-image as a manager. You can discuss your work with classmates and share readings and ideas. If you help each other by proof reading each other’s essays then you must NOT copy from any other student – your essay MUST be your own work. NOTE: There is no ‘safe level’ of similarity score when submitting through TURNITIN. The essay format should follow that of the guide/exemplar provided on Blackboard and the structure should have a logical order that is outlined in the Introduction. Marking Guide – All assignments in this unit use the same framework (see below) and a specific rubric for this assignment is provided on Blackboard. The university guide is the standard on which marks are allocated in this unit (i.e. for the reflective journal and the major essay outlined above). Assessment 3: Ongoing Participation (20%) Participation in this unit is expected from all students as a normal component of professional practice. For this section each student will be allocated a mark out of 20% for their ongoing participation, preparation and professionalism. Participation marks will be allocated after the completion of the intensive and will be forwarded with other marks to the Board of Examiners for approval. Professional practices include behaving in a manner that would be considered acceptable in an organisational context. This includes (but is not limited to) being on time for lectures; contacting the lecturer in a timely manner to explain any absences; meeting submission deadlines for assignments; preparing work for each lecture; treating fellow students with courtesy and respect; undertaking tasks willingly, encouraging others to undertake all tasks to the best of their ability and attending presentations by guest speakers and giving feedback to other students. The 20% participation will be marked based on the marking rubric below. NOTE: It is the student’s responsibility to make sure their name is recorded on the attendance list for each lecture.School of Business & Law FBL5010 Managing People and Organisations 12 ALLOCATION OF PARTICIPATION MARKS (20%) – Marking rubric. Absence and its impact on participation marks If you are unable to come to class or contribute online but HAVE a medical certificate for the time of your absence then please provide this to the lecturer. In these circumstances the lecturer will provide you with questions to answer and submit within a specified time. A mark will then be allocated to you for the missed class or online submission, based on your written responses to the prompt questions. If you are absent but DO NOT have a medical certificate then you will be marked absent and no mark will be allocated for that particular participation activity. 0-7 Seldom contributes voluntarily - when called upon does not answer in a way that indicates preparation or knowledge. Displays minimum attention to professional practices. 8-10 Average or minimum level of participation, occasionally contributes voluntarily, answers are usually correct and indicate occasional preparation. 12-15 Often contributes, answers indicate regular preparation and thought. Regularly demonstrates a professional approach to their study. 16-20 Takes the lead in discussion and gives evidence of more reading and knowledge than required. Indicates regular preparation. Demonstrates insight and critical thinking. Always professional in their approach to study, teaching staff and other students.School of Business & Law FBL5010 Managing People and Organisations 13 University Marking Standard Guide Depth and Breadth of Coverage Critical Elements Structure, Language and Conventions High Distinction 80 – 100% All aspects of the assessment were covered in a thorough way. The assessment shows great depth of thought, excellent development of argument, logical and critical analysis, and insight into the subject. All aspects of the assessment conform to a high academic standard. Distinction 70% - 79% Most aspects of the assessment were addressed in great depth. The assessment shows some depth of thought, logical and critical argument and insight into the subject. Most aspects of the assessment conform to a high academic standard. Credit Pass 60% - 69% Most aspects of the assessment were addressed adequately. The assessment shows evidence of elementary analysis and development of argument. Most aspects of the assessment conform to an acceptable academic standard. Pass 50% - 59% Key aspects of the assessment were addressed adequately. The assessment is mainly descriptive, showing basic understanding of the topic. The assessment displays basic structure. Fail <50% Responses were superficial and/or inadequately addressed. The written work demonstrates limited understanding of the topic The written work is not of an appropriate academic/professional standing. Assignments - Extensions for submission dates Any student who wishes to defer the submission of an assignment must apply to the lecturer before the due date for an extension of the time within which to submit the assignment. The application must be in writing and must set out the grounds on which extension is sought. An assignment submitted after the fixed or extended time for submission shall incur a penalty to be calculated as follows: • where the assignment is submitted not more than 5 working days late, the penalty shall, for each working day that it is late, be 5% of the maximum assessment available for the assignment; or • where the assignment is more than 5 working days late, a mark of zero shall be awarded. Please note that these penalties will be uniformly given across the unit offerings and cannot be avoided unless an extension has been granted by the Lecturer or Unit Co-ordinator prior to the due date.School of Business & Law FBL5010 Managing People and Organisations 14 Addendum Email protocol All emails should be sent from your student email account or via Blackboard, otherwise anti-spam filters may prevent it from being delivered to your lecturer. When using email to communicate with lecturers or tutors, you should always make sure that your message contains the following: 1. A subject that contains the unit code, and clearly describes the nature of your query or request. Your lecturers receive many emails a day, and may also teach more than one unit, so if your email does not contain the unit code, it is not possible to place your message in context. If the subject does not indicate the nature of the message, it may well remain unanswered. 2. Change the default setting on your email program to include previous messages in replies, and make sure that previous messages are included in an ongoing exchange. Your lecturer deals with many students. Having a copy of the previous exchanges included in your message will expedite a response. You should still make sure that the subject indicates what the email is about. 3. Address your lecturer appropriately by name. 4. State your question or request clearly and concisely. 5. Insert a signature at the end of your email that contains: a. your name in full as it appears in SIMO; b. your student number; c. the campus at which you attend classes for the unit in question (also indicate if you are an off campus student). Your lecturer will inform you if there are additional requirements for communicating by email. While lecturers cannot be available on line all day, in normal circumstance your lecturer will reply within 2 working days. Unit and Teaching Evaluation (UTEI) At the end of the semester, all students will be requested to complete the ECU UTEI online survey. This survey will ask questions concerning your level of satisfaction with the unit, your lecturer and your tutor. Your feedback is needed to help us to improve the quality of our courses. We endeavour to use the feedback we receive from the UTEI survey to improve the quality of the unit when it is next run. Towards the end of the semester you will receive an email notification about how to complete the UTEI survey. Please take the time to complete it for us. There are small incentives offered to encourage participation and your feedback is anonymous and confidential.School of Business & Law FBL5010 Managing People and Organisations 15 UTEI dates for 2017 (Commencing week 12) Semester 1. 3 weeks beginning 22 May 2017 Semester 2: 3 weeks beginning 23 October 2017 Exams Illness on the day of an exam This happens very rarely. If you should find yourself in this unusual and difficult position you should not attend the exam as you might not perform to your best. If not attending your exam, you must see a doctor and submit the doctor’s certificate with your request for a deferred exam on the grounds that you were ill at the time of exam. Failing a unit Failing a unit 3 times may result in you being excluded from the unit, the major to which the unit belongs, or even the course. Clarification and further assistance can be obtained by contacting the Student Information Office, Joondalup campus –or Mt Lawley campus – or by email at [email protected]