BTEC HND in Health and Social Care Page 1 ASSESSMENT FRONT SHEET LONDON CHURCHILL COLLEGE Programme: HND BTEC Unit Number and Title: UNIT 13: Managing Human Resources Unit Level: QCF Level4 Module Tutor: Nadia Maddy Module Leader: Priyangani Ariyawansha Personal Tutor: Mostafa Khan Personal tutor Email: [email protected] Key dates Distribution date: 24thApril 2017 Submission date: 30thJune 2017 (Task 2 and 3) Results: 4 weeks after the submission Introduction Unit Introduction The aim of this unit is to enable the learner to understand the processes involved in the recruitment, management and development of people in the health and social care workplace. In this assignment, learners will investigate the processes involved in the management of individuals in the health and social care workplace. This not only includes the recruitment of the most appropriate personnel but importantly the support of employees in carrying out their work effectively in teams and developing their knowledge and skills so that they can contribute to the delivery of a quality service. Learners will contextualise these elements within the relevant legal and policy frameworks. In addition, learners will explore the influence of management style and organisational factors on the effectiveness of teams. This unit is particularly appropriate for learners who have experience of leadership and management of work groups, including involvement in the recruitment of staff. Learner’s name and statement of authenticity Learner’s Name: …………….. Learner’s ID: Date handed-in: I certify that the work submitted for this assignment is my own. Where the work of others has been used to support my work then credit has been acknowledged. Signature: ……………………. Date: ……………BTEC HND in Health and Social Care Page 2 Essential Requirements Learners must be provided with current legislative requirements relating to employment. Learners must also have access to texts on management theory relating to team building, management styles and leadership. Unit Content 1 Understand processes for recruiting individuals to work in health and social care Factors for planning recruitment: succession planning; change (organisational, policy, use of services, work roles, local circumstances); defining human resource requirements eg full-time, part-time; job description and person specification eg qualifications, experience, personal attributes; advertising; vacancies; career progression opportunities; training and development needs Legislative and policy frameworks: relevant and current legislation, codes of practice and policies (relating to worker rights, health and safety, diversity, anti-discriminatory practice, care standards, protection of vulnerable people) relevant and current legislation, codes of practice and policies (relating to worker rights, health and safety, diversity, anti-discriminatory practice, care standards, protection of vulnerable people) Selection of best individuals: shortlisting applicants, models of selection eg interview, audition, psychometric assessment, assessed task; involvement of stakeholders eg members of team, service users, external stakeholders 2 Understand strategies for building effective teams for working in health and social care Theories on behaviour in groups: formation of groups; group dynamics eg theories of Belbin, Tuckman, Woodcock, Gross, McClelland Types of team: formal, informal; work groups, multi-disciplinary teams, inter-agency, project groups Influences on effective teamworking: team purpose, empowerment of team, leadership, individual priorities/roles, team morale 3 Understand systems for monitoring and promoting the development of individuals working in health and social care Performance of individuals: monitoring systems eg observation, appraisal, periodic review, achievement of successful outcomes, use of targets, benchmarks, feedback from others Training and development: identifying individual needs eg monitoring performance, career development planning, changing personal circumstances Effectiveness of systems: benefits and limitations for individuals, teams, users of health and social care services, organisational requirements Strategies for promoting continuing development: achieving competence (against occupational standards); training versus education; partnerships; compliance with external requirements eg care standards, professional registration; dedicated allocation of resources; use of external kitemarks eg Investors in People; implementing a staff development training plan (in-house training, using supervision and appraisal, external courses, action-centred learning, lifelong learning, coaching and mentoring, assessing competence) 4 Understand approaches for managing people working in health and social care Theories of leadership: transactional, transformational, emotional intelligence; theoriesproposed by eg Fiedler, Vroom and Yetton, Mintzberg, Handy, Goleman Management of working relationships: influence of management style, emotional intelligence,organisational structure; leadership versus management; contingency management (best-fit),role-modelling, effective communication, team building, constructive feedback, sharedvalues; accountability (monitoring and assessing performance, communicating decisions,disciplinary and grievance procedures) Own development: attributes (confidence, skills competencies, knowledge andunderstanding); qualifications; career development; ability to work with changeBTEC HND in Health and Social Care Page 3 Assessment Schedule Assignment Title Assessment Method Criteria Covered Final Submission Dates Task One: Recruitment and Selection Interview role play 1.1 1.3 Week 5 Task Two Write the notes from a probationary meeting with training development plan Essay 3.1 3.2 3.3 2.1 3030 30/06/2017 Task Three Interview Notes 4.1 4.2 4.3 30/06/2017 YOU WILL NOT HAVE TO COMPLETE 1.2, 2.2 AS THESE ASSESMENT CRITERIA ARE LINKED TO OTHER UNITS (Please see mapping).BTEC HND in Health and Social Care Page 4 Specification of Assessment Task One: 1.1, 1.3. Recruitment and Selection Scenario: You are a Human resource officer working in a residential care home and you have been given the task to set up a recruitment panel to recruit a new staff member. ROLE PLAY TO SET UP AN INTERVIEWING PANEL X FOUR STUDENTS 2 ON THE INTERVIEWING PANEL AND TWO INVITED FOR INTERVIEW. 1) SEND OUT AN INVITATION LETTER TO THE APPLICANT 2) PREPARE THE INTERVIEWING QUESTIONS 2 QUESTIONS EACH member of the panel 3) WELCOME INTRODUCTION AND HOUSEKEEPING 4) MARK THE APPLICANT ON A SCORE SHEET 5) COMPLETE THE INTERVIEW WITH INFORMATION ON WHEN AND HOW THEY WOULD RECEIVE the information IF THEY WERE SUCCESSFUL OR NOT. 6) SEND OUT LETTER TO THE APPLICANT IF THEY WERE SUCCESSFUL OR NOT. The students have to come together in groups of four which split into two’s which we will for the purposes of the role play call sets. SET ONE: will act as human resource officers and send a Job Description and Person Specification to each of the students in set two. SET TWO: will then send in a CV and Covering letter to the panel for an interview. SET ONE: Send out aninvitation to attend an interview. You need to set up interview questions and a mark sheet. Each panel member must put together 2 questions and set up a marking sheet. You will interview both of the students in set two. SET TWO: You will each attend the interview separately SET ONE: Send out letters to each of the applicants on if they have been successful or not, when set one has completed, change places and set two becomes the interviewing panel and set one the applicants. (When uploading onto Turnitin you must upload your CV, Covering letter, interview questions Marking sheet and employment letter) Please see appendix 1 for the job description and Appendix 2 for the person specification.BTEC HND in Health and Social Care Page 5 Task Two: 3.1, 3.2, 3.3 and 2.1 Write up your notes from the Probationary Meeting with a Training Development Plan You have now engaged the applicant from the interviews which took place some months ago. Within your confirmation letter of employment with Churchill Residential Home Care it was explained that the new applicant would be on a 6 month probationary period, and when the probation period was coming to an end you would invite the new member of staff to attend a training and development meeting to discuss their work performance and their training needs. 1) Your essay should contain how you monitored the progress and workperformance of the new applicant. 2) Look at ways that you can offer various training to meet the needs of not onlythe applicant but also for the residential home, this should also be in line withCurrent policy 3) What strategies are there for developing the staff at the home, how would youanalyse these strategies so that you can develop the individual. 4) Explain theories of how individuals interact in groups in relation to the types of teams that work in health and social care THE LAST PART OF THE ESSAY SHOULD CONTAIN A DEVELOPMENT PLAN FOR THE MEMBER OF STAFF AS PART OF THEIR PERSONAL DEVELOPMENT.BTEC HND in Health and Social Care Page 6 Task Three: 4.1, 4.2, 4.3 Write a Formal Essay You have successfully conducted an interview and taken on a very capable member of staff. The new staff member has now completed the 6 months probationary period with a good report on their performance. So you now need to look at your own performance and reflect on the style of leadership that you applied to ensure that you used the right approach to developing a smooth delivery of the recruitment procedure. What was the leadership theory that you used to ensure that you were able to deliver the right influence and effectiveness to ensure that you recruited the right person? To ensure that you were able to monitor the new applicant how did you develop and manage the working relationship with your members of staff. Developing a good management style and developing good leadership qualities are good approaches that every manager should be able to deliver so please explain your leadership and management styles. And from your own working experiences, good or bad, give an explanation of ones that you have encountered. This can be written as a formal essay.BTEC HND in Health and Social Care Page 7 Criteria Mapping 1.1 explain the factors to be considered when planning the recruitment of individuals to work in health and social care 1.2 explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals Unit 2 2.2 explain how local policies and procedures can be developed in accordance with national and policy requirements 1.3 Evaluate different approaches that may be used to ensure the selection of the best individuals for work in health and social care 2.2 evaluate approaches that may be used to develop effective team working in health and social care Unit 5 3.3 devise strategies to improve outcomes for partnership working in health and social care services. Unit 4 4.4 discuss how to improve personal contributions to the collective effectiveness of a team. Unit 23 1.3 make recommendations for improvement . 3.1 explain ways in which the performance of individuals working in health and social care can be monitored 3.2 assess how individuals training and development needs can be identified 3.3 analyse different strategies for promoting the continuing development of individuals in the health and social care workplace 4.1 explain theories of leadership that apply to the health and social care workplace 4.2 analyse how working relationships may be managed 4.3 evaluate how own development has been influenced by management approaches encountered in own experience To gain a pass all the assessment criteria must be met.BTEC HND in Health and Social Care Page 8 Merit and Distinction descriptors In addition to the above PASS crowing MERIT and M1- Identify and apply strategies to find appropriate solutions An effective approach to study and research has been applied To achieve M1 you must make sure that an effective approach has been used while researching employment law.(Task 1) M2 Select/design and apply appropriate methods/techniques Relevant theories and techniques have been applied To achieve M2 you have considered different techniques and theories. You have applied your chosen ones in a way that you have justified. (Task 2) M3 Present and communicate appropriate findings An appropriate structure and approach has been used (in the role play and communication of your findings) To achieve M3 you must use an appropriate and structured approach in role play. You should use appropriate technical language in your reflective account. (Task 2) DISTINCTION grades D1 Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified To achieve D1 synthesis has been used to generate and justify valid conclusions – you have drawn together all the data you have collected and reached valid and justifiable conclusions. (Task 1) D2 Take responsibility for managing and organising activities Activities have managed To achieve D2 you have managed to complete the Presentation activity within the given timeslot. (Task 2) D3 Demonstrate convergent/lateral/creative thinking Innovation and creative thought have been applied To achieve D3 you must be able to demonstrate that you have applied innovative and creative thought to your work. (Task 3) Grade Descriptor Assignment Submission Guidelines: • Preferred writing styles Arial, Verdana, and Times New Roman • Line spacing 1.5, Font Size 12 • Consistency in Heading Scheme, bullets and numbering • Consistency in top, bottom and left, right margins • Alphabetical Harvard referencing and bibliography Report Structure: • Cover • Title Page • Contents page. • Acknowledgement (optional) • Introduction • Main Body (Tasks) • Conclusion. • References • BibliographyBTEC HND in Health and Social Care Page 9 • Appendices MARKING SCHEDULE The interviews can take place on the week beginning the 08thMay. October which is the assessment for the Role plays. Both of the assignment essays can be submitted together at the end of the term submission deadline. The final submission deadline for task 2 & 3 is 30thJune 2017 Assignment submission instructions 1. Go to the following website: http://www.turnitinuk.com/ 2. Click on “Create Account” 3. At the bottom of the page, you will find a list: Students, Instructor, Teaching assistant. Click on “Student” 4. On the new page you will have to provide this information: • Class ID • Class enrolment password • Your first name • Your last name • Email address • Your password (it must be 6-12 characters long and contain at least one letter and one number) • Select a secret question and write down your answerBTEC HND in Health and Social Care Page 10 5. Click on “I agree –Create Profile” 6. Done. a. You are now registered and can enrol into other classes. In order to do that, click on “Enrol in a class”. Enter Class ID and Enrolment password for that subject. 7. Please make sure you download and attach an assignment cover page from E-learning. The cover page can be found in the “Instructions” section of the student area. If you still have any questions or need any help, please visit our Academic office. Achievement of a pass grade A pass grade is achieved by meeting all the requirements defined in the assessment criteria for each individual unit. Achievement of a merit or distinction grade All the assessment criteria and merit grade descriptors need to be completed within a unit to achieve a merit grade. All the assessment criteria, merit and distinction grade descriptors must be completed within a unit to achieve a distinction grade. Plagiarismand Collusion Any act of plagiarism or collusion will be dealt with seriously. The definition and scope of plagiarism are presented below: “Using the work of others without acknowledging thesource of information or inspiration. Even if the words are changed or sentences are put in different order, the result is still plagiarism” (Cortell 2003). Collusion is the joint production with another person or persons of an assessment that contributes to a unit grade where this is not permissible in the assessment task. In cases of collusion, the work of all students involved will be considered. Mitigating Circumstances Mitigating circumstances can be defined as circumstances that are unexpected, significantly disruptive and beyond the control of the student, which could not be reasonably predicted or accommodated by the student and which affects student’s ability to meet assessment deadlines or impairs the performance of the student in assessment. If you wish to apply for mitigating circumstances, you can obtain the form from E-Learning, your personal tutor or reception. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension.