QUALITY MANAGEMENT PLAN Version Number: 1.0 Version Date: Insert other necessary information including student names, numbers, tutor etc. Notes to the Author [This document is a template of a Quality Management Plan document for a project. The template includes instructions to the author and fields that should be replaced with the values specific to the project. It has been tailored to suit the assessment. • Blue italicized text provides an explanation of what should be included for each section. Remove this text prior to submission. Where there are two options for you to decide between, revert the option you are keeping to black and remove the other. TABLE OF CONTENTS 1 INTRODUCTION 3 1.1.1 Application of plan 3 2 QUALITY MANAGEMENT PROCEDURE 3 2.1 Quality Standards 3 2.1.1 Quality Metrics 3 2.2 Quality Tools and Techniques 3 2.3 Records 3 2.3.1 Project Quality Register 3 3 QUALITY GOVERNANCE AND TIMING 4 3.1 Reporting 4 3.2 Timing of Quality Management Activities 4 3.3 Roles & Responsibilities 4 QUALITY MANAGEMENT PLAN APPROVAL 5 REFERENCES 6 BIBLIOGRAPHY 6 APPENDIX C: KEY TERMS 7 1 INTRODUCTION 1.1.1 Application of plan A project is being conceived for the purpose of the Mooloolaba Beach Holiday Park Project. It is to facilitate the resort with an improved and better front office services, back office management in likes of the food, kitchen and the service management, housekeeping, furniture, IT facilities and other amenities. It would definitely help the resort grow by providing a host of great and better facilities to its guests. 2 QUALITY MANAGEMENT PROCEDURE 2.1 QUALITY STANDARDS The quality standard is a crucial aspect for the Mooloolaba Beach Holiday Park Project which needs to be considered to enhance the quality of the services rendered there. To do so a monitoring mechanism need to be implemented in the organizational process to track the progress of the project ensuring of the project quality (Verzuh, 2011). It is necessary for the project sponsors to abide by the prescribed rules and regulations so that the construction process in due course of the project does not hamper the environment or the local laws prevailing there. The project is required to strictly follow the guidelines of the ISO 9001:9002 to undergo a quality safety and security check. The strength of the concrete used in this case would be approximately 32 MPa and the equipment need to abide by the standards of ANZ 1243, 1428.2 and 1428.1 in accordance to the Standards Australia 2016. 2.1.1 Quality Metrics The quality metrics in association with the recognized standards strives for a continuous improvement progression. Its benefit lies in its maintenance and improvement of the quality project in terms of developing the Mooloolaba Beach Holiday Park Project. The element of continuous development and improvement of the resort would be undertaken with the help of the CIP 35 testing for evaluating the project equipment and other deliverables (Heagney, 2012). 2.2 QUALITY TOOLS AND TECHNIQUES Tool Description Flow chart It assess the potential issues in the project scope to find out a resolution to it for a smooth and efficient compilation of the project process (Rendal, 2013). Control chart It is the quality tool that is being used for predicting any sort of faults that the project possess in its due course for the purpose of craving out solutions at an immediate level (Verzuh, 2011). 2.3 RECORDS 2.3.1 Project Quality Register Quality register is a very crucial document to find out the right quality management techniques and tool to set apart a qualitative standard for the purpose of the project. It does consider the quality metrics shouldering the responsibilities of the project manager, senior users and others associated to the project to uphold its quality (Heagney, 2012). The project quality register would carry forth two copies like a hard and a soft copy that would be necessarily used for recording purposes. 3 QUALITY GOVERNANCE AND TIMING 3.1 REPORTING The quality management reporting goes with the status report as it entails a variety of information for its progress in collaboration with the project quality status. 3.2 TIMING OF QUALITY MANAGEMENT ACTIVITIES Project management timing is a crucial aspect to maintain the quality of the project. Quality tasks Deadline Reception and room 16th May, 2017 Check-in and check-outs 22nd May, 2017 Kitchen services 8th June, 2017 Room services 11th June, 2017 Booking order 14th June, 2017 Furniture 10th July, 2017 Cleaning 19th July, 2017 IT system 20th Sep, 2017 Office amenities 20th Oct, 2017 Weekly and daily reporting 30th Dec, 2017 Monthly progress report 7th Feb, 2018 3.3 ROLES & RESPONSIBILITIES Name Role Key Quality Responsibility Maheshwarreddy Bobba Project manager Confirms acceptance of the project product. Lisa Sponsor representative Helps in system accounting and sponsor relationship. Anna Client project head Monitoring Joey Client project coordinator Monitoring, controlling and reporting Lucy Client procurement Manager Proper utilization of human resources and raw materials Carol Business service provider Monitoring and reporting Quality Management Plan Approval The undersigned acknowledge that they have reviewed the Quality Management Plan and agree with the information presented within this document. Changes to this Quality Management Plan will be coordinated with, and approved by, the undersigned, or their designated representatives. [HINT – there are at least four signatures required, three sit on the same governance structure.] Signature: Date: Print Name: Title: Role: Signature: Date: Print Name: Title: Role: Signature: Date: Print Name: Title: Role: Signature: Date: Print Name: Title: Role: REFERENCES BIBLIOGRAPHY Heagney, J., 2012. Fundamentals of project management. London: AMACOM Div American Mgmt Assn. Larson, E. W. & Gray, C. F., 2014. Project management: The managerial process. London: McGraw-Hill/Irwin. Rendal, D., 2013. A guide to the project management body of knowledge (PMBOK guide). 5th ed. Newtown Square: Project Management Institute. Verzuh, E., 2011. The fast forward MBA in project management. London: John Wiley & Sons. APPENDIX C: KEY TERMS The following table provides definitions and explanations for terms and acronyms relevant to the content presented within this document. Term Definition [Insert Term]