1. Identify within your own area of business, management or operations an area of activity that would benefit from evidence-based management. Provide a clear rationale for this that includes the need and potential benefits of change. a) Importance of evidence base decision making. b) The aim of this Evidence Implementation Plan is to propose the best available research evidence proposal that will improve the company’s business practice in managing its IT services the desired results it aims to and reduce operational doubtfulness. c) Introduction of www.GAL.ae company and operation related to provide IT services importance. 2. Identify and evaluate what evidence already exists in this area and what gaps remain in the information required to make a change. a) Brief about iGAL Portal and explain how it’s work with ERP Oracle system. Talk about how standard system had been implemented like ISO 27001 and ITIL for IT Operation.  Explain about the challenges face by IT technician to keep providing the services and work as his rules and responsibilities.  Difficulty of IT analysis to understand the needs and requirements of other division.  Fraud and abuse of the system from internal and external. b) Problem (IT requests are handled manually),  Describehow this isproblematicissue for measuring the key performance indicator and how impacting the decision making.  Show how this delaying to other services and violate organization policies. 3. Identify the purpose and scope of additional research - together with the research approach /methodology - required to support the existing evidence. a) Research objectives: 1) implementing a full standard operation procedures 2) change existing processes and bring tools to improve evidence-base practice in the organization. b) Purpose of this research; 1) to resolve the wrong way of doing the work. 2) ,,,,, c) Research approach: as described above the problem we are trying to resolve is lack of standardizing the operation, then qualitative approach is more suitable for this research. And our means of techniques and procedures that we suggest to use to obtain and analyze data is by doing non-standardized (qualitative) research in-depth interviews in our design. d) Other non-standardised interviews planned is to perform focus groups interviews with the International Services Department encouraging the participant interactions and have their responses. The reason that we plan to do the focus group discussions with the department is due to the common characteristics that they will have about the topic being discussed. 4. Prepare a timed research plan. a) MS project plan sheet need to be added here with Gantt chart. b) Describe the project plan 5. Devise a strategy for the dissemination and effective implementation of the project findings. This should consider the results of the research culture audit. a) What most of the times companies fail to deliver is due to not considering through an implementation strategy adequately. As long as the implementation is not deployed successfully and consistently across the targeted service in question the project remains at stake for failure. (more) b) It is also important to celebrate when achieving key millstones to maintain the momentum with the company c) Assign a “Project Sponsor” or Project Champion from the top management, d) ,,, more writing … 6. Determine an approach to the measurement and evaluation of change based on the research a) how well the development is progressing. Monitoring and analysis will enable to know if additional improvements are required and when is needed. Evaluating the results serves to keep the process of change alive and visible to decision makers and related business units for any necessary action required more efficient and effective manner. b) Measurement should be defined and agreed during the planning phase. The set project objectives and key performance indicators should be frequently or scheduled to be reported to management and project leads, to help give direction project progress and goal achievement, highlight any deviation, or action to top management needed for approval to deviate as an alternative. The KPIs will tell us how well is the company parts of an organisation are accomplishing towards fulfilling the change objectives. Regular corporate communication newsletters to keep the organisation informed of the progress and change.